These terms and conditions (“terms”) govern participation in the Aspers World loyalty rewards programme (“Aspers World”) and the issue and use of the Aspers World cards. Within these terms, a “Member” means a person who has agreed to the Aspers World terms and to whom an Aspers World card has been issued.
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50% off day-pass entry to both Port Lympne Hotel & Reserve and Howletts Wild Animal Park terms and conditions
For Giraffe and Elephant tier:
30% off accommodation at Port Lympne Hotel & Reserve and 20% off food and beverage at Port Lympne Hotel & Reserve terms and conditions
For Rhino and Lion tier:
Most people gamble for fun and enjoyment. However, some people think of gambling as a way to make money, spend more than they can afford, or use gambling to distract themselves from everyday problems.
Following these tips can help you to gamble more safely.
www.BeGambleAware.Org offers a calculator that can help work this out for you.
This tool is completely anonymous and confidential - they do not ask for any personal details and do not store any data. Remember, everyone has different income and expenditure levels, and different financial limits. It is up to you to decide how much is ‘too much’.
If you think you are spending too much time or money gambling, then ask staff for more information about self-exclusion schemes.
Self-exclusion means asking a gambling provider to exclude you from gambling with them for a length of time, with a minimum period of 6 months. All gambling providers in Britain provide this option, allowing any customer who has followed the procedure to request self-exclusion.
If you choose to self-exclude please then consider also calling the National Gambling Helpline, Speak to an Adviser on Freephone 0808 8020 133, 24/7, who can offer you free, confidential advice and counselling, self-exclusion can be helpful but will be more effective if you also give them a call.
The National Gambling Helpline can provide information, advice and support in over 200 languages. Call them and ask them for help in the language of your choice. Advisers will be able to let you know where counselling can be offered across Great Britain in other languages.
How the self-exclusion schemes work:
SENSE allows people to voluntarily enrol in a scheme to exclude themselves nationally from all land-based casinos in the UK.
By joining self-exclusion schemes, you are agreeing that:
It is up to you to keep to your self-exclusion agreement, but the company and the staff will do all they reasonably can to help you. If you visit a venue from which you have self-excluded and are recognised or identify yourself as being excluded, you will be asked to leave and the other venues in the scheme will be informed.
If you want to self-exclude from online gambling, then you can visit GAMSTOP www.gamstop.co.uk which is currently available as a multi-operator self-exclusion scheme to UK and NI residents. It does not yet cover all gambling websites.
You can download a ‘site blocker’, which can block access from computers, tablets and phones to many online gambling sites, including some sites which are not part of the GamStop scheme e.g. illegal and overseas websites. Site blockers may also prevent some gambling advertising.
We know that you will be more likely to manage your gambling if you combine the use of blocking software and other technical tools like GamStop with the free treatment options on offer.
SlotGuru is easy to use and a powerful new app that aims to educate and empower players to make better slot decisions every time.
Ask one of the Aspers team members for more information on the app or visit www.slotguru.net
SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.
For further information on how to enrol please ask a member of staff.
GamCare operate the National Gambling Helpline and remains the first port of call for anyone experiencing problems with gambling. GamCare’s fully-trained advisers provide confidential advice, information and support to anyone experiencing a gambling problem, as well as to affected others. GamCare’s advisers take calls over the phone as well as through a secure chat system. The service is confidential and is available 24/7.
National Gambling Helpline 0808 8020 133
Global online support service for people who have been adversely affected by gambling. Our team of expert advisers deliver effective support via:
This site offers various help for the compulsive gambler including a Forum, Chat Room, Literature and of course most importantly a meeting finder
Meetings are the core of Gamblers Anonymous and they have meetings every day of the week throughout the UK
Gordon Moody Association offers a unique and intensive residential treatment programme in the UK for those gamblers most severely addicted
To apply for a position please complete the online form on http://gordonmoody.org.uk/
Helpline 08088 084000
Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.
Established by the Responsibility in Gambling Trust to provide advice and information about responsible gambling.
On this website, you'll find advice and get access to free, confidential help by phone or online. You can learn about how gambling works, check if you or someone you know may have a gambling problem, and find tips on how to stay in control
Tel 0300 500 5000
The Money Advice Service is an independent service which gives free, unbiased money advice to everyone across the UK – online, over the phone and face to face.
The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence conditions and Codes of Practice, the Anti-Money Laundering Regulations 2017 and the Licensing Act 2003.
The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.
The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.
We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement for the financial year ending 30th June 2019
Our structure, business and supply chains
Aspers UK Holdings Limited ("the Group or Aspers") is a leading UK casino operator, The Group's turnover in 2018/19 was in excess of £100m. During the same financial year, the Group had 1100 employees and approximately 2.28m customers visited our casinos.
The Group has four operating casinos:
The Group's supply chain is comprised primarily of gaming supplies and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspers.co.uk
The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms, and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.
Our policies in relation to modern slavery and human trafficking
The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. 'Doing the right thing' forms a central part of Aspers values. In line with these values, the Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within own its business and across its supply chains.
Modern slavery is a crime and a violation offundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.
The Group expects high standards from all of its contractors, suppliers and other business partners, we expect our suppliers to have appropriate anti-slavery and human trafficking policies and processes and communicate to our key suppliers that we have zero tolerance in regard to these matters. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards for example, as part of its ongoing effort to identify and mitigate risk Aspers has updated the standard procurement contract terms used by its UK businesses to seek to ensure suppliers and, in turn, their suppliers, will comply with all laws, regulations and codes relating to slavery and human trafficking.
The Group is committed to;
Due diligence, specific risks and supplier adherence to Aspers' values
In 2016 Aspers established a Modern Slavery working group with representatives from its HR, Compliance and Finance departments. The working group undertakes an internal risk assessment exercise on an annual basis with each division and with the central procurement function to evaluate the Group's risks, and identify best practices, around the prevention of slavery and human trafficking within its supply chains or any part of its business.
Information and training about slavery and human trafficking
To ensure an understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant employees who are involved in procurement and supplier management processes. All members of our senior management team have been briefed on the subject.
The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our work force. Our relevant policies include:
Board-level sign off of this statement
The Group recognises the importance of the provisions of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group's operations and supply chain.
The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero tolerance approach to modern slavery and human trafficking.
Mr Richard Noble
Chief Operating Officer
Aspers UK Holdings Limited
This policy explains the following:
We collect information about you whenever you utilise certain services, such as the Aspers Loyalty program. Information will also be collected as you interact with us, such as requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team.
To ensure that your details are up to date and to help determine any possible affordability checks, we may supplement the information we hold about you with data from companies that collate and update address and household information for a range of sources. We will only work with companies that obtain this data in compliance with data protection legislation. This data will not be used to market to you without your prior consent.
We must also comply with legal obligations to promote responsible gambling, consider our customers' financial ability to gamble and prevent our services from being used for illegal purposes. If we identify activity on your account that could present a risk or we believe you have provided false information, we may look at publicly available information about you such as social media accounts (Facebook, Instagram, Twitter etc.) property ownership details, the electoral roll, Companies House, and insolvency registers to verify the information provided to us.
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If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
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If the information is being used for direct marketing
Withdrawal of consent
Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.