ASPERS REWARDS TERMS AND CONDITIONS

Summary of Significant Terms

PLEASE READ THIS NOTICE BEFORE PROCEEDING TO THE FULL TERMS AND CONDITIONS

We encourage you to carefully review these Terms and Conditions, as they impact your rights and may, in certain situations, result in restrictions on your Asper Rewards membership.

If you have any questions about these Terms and Conditions or need clarification on any part, please speak to an Aspers colleague in venue, who will be happy to assist.

Please pay particular attention to the Terms and Conditions highlighted below. Whilst each section of these Terms and Conditions should be fully read and understood, we especially want to highlight certain sections containing terms that may have a substantial impact on your membership of Aspers Rewards.

1. Only the following Aspers venues participate in the Aspers Rewards loyalty programme:
• Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London E20 1ET;
• The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes MK9 3XS.
2. Only one membership per person is permissible. Members may only have one active membership account at any one time.
3. Aspers Rewards Points will expire after a period of 365 days from the date they were earned. For example, any Reward Points earned on January 1st 2024 will expire if not redeemed before 31st December 2025.
4. Should a member not use their Aspers Rewards card for a period of 6 months, either to earn or redeem Reward Points, all Reward Points on their account will expire, regardless of when they were earned.
5. Aspers Rewards Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals and table games including poker at any Aspers Casino. Aspers Management reserves the right, to adjust Aspers Rewards Points balances due to misuse, machine malfunction or computer error, etc.
6. Aspers Rewards Points can be redeemed once a minimum of £1 in value has been accrued for use on slots, electronic gaming machines and food and drink. A £5 minimum is needed for FREEPLAY Chips.
7. Aspers reserves the right to upgrade and downgrade Aspers Rewards accounts.
8. It is the responsibility of the member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
9. We will cancel the Aspers Rewards account cards (and membership accounts) of all members who are excluded from Aspers’ casino facilities for any reason, including their own self exclusion, and all accrued benefits will be non- recoverable.
10. Aspers reserves the right to change the terms and conditions for Aspers Rewards in line with the Gambling Commission’s License Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect, and this may be by a notice being displayed on casino premises. This term is without prejudice to those already entered into promotions related to Aspers Rewards.

These terms and conditions (“terms”) govern participation in the Aspers Rewards programme (“Aspers Rewards”) and the issue and use of Aspers Rewards cards. Within these terms, a “Member” means a person who has agreed to the Aspers Rewards terms and to whom an Aspers Rewards card has been issued.

FULL TERMS AND CONDITIONS

1. Information about us
   1. We are Aspers UK Holdings Limited (referred to as “Aspers”, “we”, “us” and “our” in these terms), a company incorporated in England and Wales with company number 07262042 and whose address is c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.
   2. Aspers UK Holdings Ltd, together with Aspers Group Limited form the ‘Group’, which provides land-based services in casinos through various software and/or platforms. Herein referred to as “Aspers”.
2. These terms
   1. These terms should be read in conjunction with the casino rules, available onsite and online at www.aspersrewards.co.uk. If you apply to join Aspers Rewards, you agree to these terms.
3. Participating Venues
   1. Only the following Aspers venues participate in the Aspers Rewards loyalty programme:
   • Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London E20 1ET;
   • The Casino MK, Xscape, 602 Marlborough Gate, Central Milton Keynes MK9 3XS.
4. How to join Aspers Rewards
   1. Aspers Rewards is free to join. To create a membership account and receive the full benefits of the programme, guests must bring valid photo identification (see 3.2 below) along to the “Guest Services” area of an Aspers participating casino and ask to sign up to Aspers Rewards.
   2. Valid photo identification means a current passport, current UK photo driving license, current EEA member state identity card, current international photo driving license or current resident permit (resident permit - please ask at “Guest Services” for details).
   3. Only one membership per person is permissible. Members may only have one active membership account at any one time.
   4. Only the Member listed on the card may participate in the Aspers Rewards programme by using the card associated with their account. Membership cannot be shared.
   5. Admission to Aspers Rewards may only be granted at Aspers’ discretion following an application for membership. An application may only be made in respect of an individual.
   6. All Aspers Rewards cards will remain the property of Aspers.
5. Aspers Rewards Points and Tiers
   1. Customers are able to earn Reward Points on their Aspers Rewards card. These are collected and displayed on Aspers Rewards card accounts as follows:
      1. Rewards Points: These are Points that are earned by customers via their gameplay and through selected promotions; and
      2. Tier Points: These are Points that are earned by customers via their gameplay only and will result in Customer’s being awarded a status of ‘Blue’, ‘Silver’, ‘Gold’ , Platinum or ‘Black’, which entitle the Customer to various different benefits. Tier Points cannot be earned through any type of promotion.
   2. Rewards Points and Tier Points will appear separately on an Aspers Rewards Card account; however, for the avoidance of doubt only Tier Points will contribute towards Tier Benefits and Tier Levels (defined below). A customer must ask a team member at an Aspers venue to check the total Reward Points and Tier Points balances on their account at any point.
   3. Aspers Rewards Points will expire after a period of 365 days from the date they were earned. For example, any points earned on January 1st 2024 will expire if not redeemed before 31st December 2025.
   4. Should a member not use their Aspers Rewards card for a period of 6 months, either to earn or redeem Points, all Points on their account will expire, regardless of when they were earned.
   5. Aspers Rewards has five levels of membership:
      1. The entry level of membership is ‘Blue’. You can reach a higher level by using the Aspers Rewards Card and collecting Tier Points between 1 January and 31 December during any calendar year, as follows:
      2. Silver: 3,000 Tier Points required annually;
      3. Gold: 6,000 Tier Points required annually;
      4. Platinum 12,000 Tier Points and
      5. Black: 25,000 Tier Points required annually, (together, the “Tier Levels”).
   6. Each membership level entitles the Customer to additional benefits (“Tier Benefits”). These benefits are subject to separate rules, by which the respective card holders agree to be bound. These rules are available to relevant card holders online and in venue. A link to these rules can be found here: aspersrewards.co.uk. This includes further information about the Tier Benefits that apply to each membership level and how they can be redeemed.
6. Earning Aspers Rewards Points
   1. Aspers Rewards cards can only be used in Aspers participating casinos. Members can earn Aspers Rewards Points and Tier Points on slot machines, electronic roulette terminals, table games and poker.
   2. Once you have received your Aspers Rewards card, insert the card into a slot machine, electronic roulette terminal or hand to a dealer at a gaming table to start earning Points (“Aspers Rewards Points”). It is the customer’s responsibility to ensure their card is inserted properly in the machine when playing any electronic games.
   3. Aspers Rewards Points will automatically accrue every time you use your card and/or play on slot machines, electronic roulette terminals and table games including poker at any Aspers Casino. Aspers Management reserves the right to adjust Aspers Rewards Points balances due to misuse, machine malfunction or computer error, etc.
   4. Reward Points are calculated on the basis of a customer’s actual play and/or the customer’s average bet, the length of time the customer plays and the games played. Aspers uses reasonable efforts to track a customer’s play as accurately as possible but accepts no liability for any errors however so caused. It is the Customers responsibility to ensure they have handed their Aspers Rewards card to the relevant individual in charge of the table game. The determination of the Aspers Rewards Points awarded by Aspers shall be final.
7. Redeeming Aspers Rewards Points
   1. Aspers Rewards Points can be redeemed once a minimum of £1 in value has been accrued for use on slots, electronic gaming machines and food and drink. A £5 minimum is needed for FREEPLAY Chips.
   2. Aspers Rewards Points can be redeemed at: (i) the food and beverage outlet at any Aspers venue, if a customer wants to redeem Reward Points for food or beverages; or (ii) the cash desk of any Aspers venue for FREEPLAY XTRA or FREEPLAY Chips.
   3. FREEPLAY Chips for use on the tables are non-negotiable, must be played as a single bet and must be played until lost. FREEPLAY Chips cannot be changed for cash or chip equivalent. There is no maximum redemption amount per transaction. Free Play Chips cannot be used on even chance bets on roulette or to bet player and banker simultaneously on punto banco.
   4. FREEPLAY XTRA is used on slot machines and electronic roulette terminals or can be used for full or part payment on food and drink purchases. To redeem FREEPLAY XTRA at a slot machine or electronic roulette terminal, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers Rewards member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. To redeem Aspers Rewards Points on food and beverage purchases, guests must hand over their Aspers Rewards card at the point of purchase and instruct the Aspers’ representative on how much they would like to redeem.
8. Terms of participation
   1. To participate in Aspers Rewards, Members must be 18 years or over.
   2. Employees of Aspers are not eligible to join Aspers Rewards.
   3. Subject to these terms, Aspers Rewards may issue benefits to Members, to be determined and awarded at Aspers absolute discretion, on the basis of information recorded by use of the card during the Members’ visits to participating casinos operated by Aspers.
   4. Aspers may suspend or withdraw membership from any Member who, abuses the Aspers Rewards programme or in any way brings the Aspers Rewards programme into disrepute.
   5. Aspers reserves the right to upgrade and downgrade Aspers Rewards accounts.
   6. The benefits of Aspers Rewards are intended for the use of the Member registered to the card. If any Member provides their Aspers Rewards card or details to any other person for the purpose of gaining benefits and/or Aspers Rewards Points, we reserve the right to either cancel or suspend the membership account of such Member.
   7. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
   8. In the event of death of a Member, such Member’s Aspers Rewards membership account will be cancelled, and no benefits will be accrued.
   9. We will cancel the Aspers Rewards account cards (and membership accounts) of all Members who are excluded from Aspers’ casino facilities for any reason, including their own self exclusion, and all accrued benefits will be non- recoverable.
   10. From time to time, we may choose to sub divide tiers for certain promotions based on player attributes or behaviour. All information relating to each promotion, including the entry criteria, can be found in the relevant promotional rules for each promotion.
   11. In the event of there being outstanding monies owed to any Aspers venue, the Aspers Rewards benefits may be suspended pending payment, in full, of the outstanding debt.
   12. Aspers will not be responsible for lost or stolen Aspers Rewards cards, including any resulting misuse and the issue of a replacement card to a Member will be at Aspers’ absolute discretion.
   13. In the event of a dispute, Aspers’ decision will be final and subject to Aspers Complaints procedure. Should a Customer have any complaint or dispute about any gambling related decision or the loyalty programme, all complaints in the first instance should be submitted to the management of the appropriate Aspers venue. Further information on our Complaints procedure can be found at https://www.aspers.co.uk/complaints-and-disputes
   14. Members who cancel their Aspers Rewards membership will not be entitled to any benefits. Any Member who cancels their membership may apply to rejoin the programme at any time.
   15. Any Member may be excluded from Aspers Rewards, given reasonable cause, at Aspers’ discretion.
   16. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
   17. Aspers reserves the right to change the terms and conditions for Aspers Rewards in line with the Gambling Commission’s License Conditions and Codes of Practice (LCCP) “fair and open provisions”. Customers will be notified of material changes to terms and conditions before they come into effect, and this may be by a notice being displayed on casino premises. This term is without prejudice to those already entered into promotions related to Aspers Rewards.
   18. The data of all Members is administered by the Aspers Data Protection Officer in accordance with the Data Protection Act 2018. Full details regarding how Aspers collects and manages personal data from its customers can be reviewed in the Aspers Privacy Policy (together with details regarding how to submit a data subject access request) available at www.aspers.co.uk/terms-conditions-policies.html#privacy-policy.
   19. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
   20. Governing law; both parties agree that these terms shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

2025 ASPERS REWARDS TIER BENEFITS TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

1. These terms and conditions cover tier specific benefits only and must be read in conjunction with the Aspers Rewards loyalty programme terms and conditions.
2. To redeem any tier benefits, Silver, Gold, Platinum and Black card holders must be contactable either by email, SMS, mail or phone call. Uncontactable players in these tiers are NOT eligible for any tier benefits other than those available to Blue card holders.
3. All benefits and offers are subject to availability.
4. Aspers reserves the right to upgrade and downgrade Aspers Rewards accounts.
5. Tier Points are calculated from Reward Points earned on slot machines, electronic roulette terminals, table games and poker and any Reward Points adjustments. Promotional bonus Reward Points are not included.
6. The Aspers Rewards benefits redemption period is 1 January 2025 to 31 December 2025.
7. Benefits are not transferable and can only be redeemed by the card holder.

BLUE (0 to 2,999 Aspers Tier Points)

10% Food and Beverage Discount

1. 10% discount on card holder food and drink purchases (house drinks only) will be applied on presentation of a valid Blue Aspers Rewards card.
2. Valid on purchases up to the value of £500 in a single transaction.
3. Discount not applicable if payment is made by redeeming Reward Points.
4. Discount is not transferable and cannot be used in conjunction with any other offer.

Free Car Parking at Aspers Stratford

1. Free car parking for up to 12 hours between 7pm and 7am daily is available at Aspers Stratford only when a customer makes a registered gaming visit on the same day as the car park redemption.
2. Customers must present a car parking ticket at Guest Services along with a valid Blue Aspers Rewards card to redeem their free parking.
3. A maximum of 12 hours will be paid to the maximum value of £20.
4. Only one parking voucher can be issued per person in a 24-hour period.
5. Car parking tickets cannot be redeemed as cash.
6. Customers are responsible for their tickets, payment and any fines incurred from late payment.
7. Cannot be used in conjunction with any other offer.

Free Cloakroom

1. Available every day at Aspers Milton Keynes and Aspers Stratford.
2. For use by the card holder and a guest on presentation of a valid Blue Aspers Rewards card.
3. Cannot be used in conjunction with any other offer.

Exclusive Tier Offers and Promotions

1. Aspers Rewards Blue card holders will from time to time be invited to participate in offers and promotions which are not available to non-card holders.
2. As places may be limited, qualifying criteria for invitations to events may be applied by Aspers Management but will be made public.

SILVER (3,000 to 5,999 Aspers Tier Points)

Quarterly Aspers Rewards Points Bonus

1. 2,500 Aspers Rewards Points worth £25 will be credited to the card holders Aspers Rewards account every quarter.
2. Customers must visit Guest Services at Aspers Stratford or Cash Desk Aspers Milton Keynes to activate the offer.
3. Quarters are as follows:
1. Q1 1 January 2025 to 31 March 2025
2. Q2 1 April – 30 June 2025
3. Q3 1 July – 30 September 2025
4. Q4 1 October – 31 December 2025
4. If the offer is not redeemed in the quarter, it will be forfeited and cannot be extended to the next quarter.

10% Food and Beverage Discount

1. 10% discount on food and drink purchases (house drinks only) on presentation of a valid Silver Aspers Rewards card.
2. Valid on purchases up to the value of £500 in a single transaction.
3. Discount not applicable if payment is made by redeeming Reward Points.
4. Cannot be used in conjunction with any other offer.

Birthday Gift – £50 Free Play

1. FREEPLAY Chip/s or FREEPLAY XTRA worth £50:
1. FREEPLAY Chips can only be used on gaming tables. These chips are non-negotiable, must be played as a single bet and must be played until lost. The winning element of the pay-out will be paid in cash chips. FREEPLAY chips cannot be changed for cash or chip equivalent Free Play Chips cannot be used on even chance bets on Roulette or to bet Player and Banker simultaneously on Punto Banco.
2. FREEPLAY XTRA can be used on slot machines and electronic roulette terminals. To redeem, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers Rewards member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. All promotional funds must be staked before cashing out.
2. Customers must visit Guest Services at Aspers Stratford or Cash Desk Aspers Milton Keynes to redeem the offer.
3. Offer available from 7 days before the customer’s birthday and expires after 30 days.

Free Car Parking at Aspers Stratford

1. Free car parking (24 hours) is available at Aspers Stratford only when a customer makes a registered gaming visit on the same day as the car park redemption.
2. Customers should present their car parking ticket at Guest Services along with a valid Silver Aspers Rewards card to redeem their free parking.
3. Free car parking isn’t transferable and only one parking voucher can be issued per person in a 24-hour period.
4. Car parking tickets cannot be redeemed as cash.
5. The customer is responsible for their tickets and any fines incurred from late payment.
6. Cannot be used in conjunction with any other offer.

Free Cloakroom

1. Available every day at Aspers Milton Keynes and Aspers Stratford.
2. For use by the card holder and a guest on presentation of a valid Silver Aspers Rewards card.
3. Cannot be used in conjunction with any other offer.

Exclusive Tier Events, Offers and Promotions

1. Aspers Silver card holders will from time to time be invited to participate in offers and promotions that are not available to non-card holders.
2. As places may be limited, qualifying criteria for invitations to events may be applied by Aspers Management but will be made public.

GOLD (6,000 to 11,999 Aspers Tier Points)

Quarterly Aspers Rewards Points Bonus

1. 5,000 Aspers Rewards Points worth £50 will be credited to the card holders Aspers Rewards account every quarter.
2. Customers must visit Guest Services at Aspers Stratford or Cash Desk Aspers Milton Keynes to activate the offer.
3. Quarters are as follows:
1. Q1 1 January 2025 to 31 March 2025
2. Q2 1 April – 30 June 2025
3. Q3 1 July – 30 September 2025
4. Q4 1 October – 31 December 2025
4. If the offer is not redeemed in the quarter, it will be forfeited and cannot be extended to the next quarter.

External Event Invitations worth £200

1. Customers can participate in events to the value of £200 at the invitation of Aspers (£100 per half year; January to June and July to December) e.g. football tickets, theatre tickets or a dining experience.
2. Invitations to sporting and external events are solely at the discretion of Aspers and are subject to availability.
3. Tickets are for use by the customer registered as the account holder only. Tickets are not transferable and cannot be sold or exchanged for financial or personal gain.
4. Bookings must be made directly with a member of the Player Relations team at least 14 days in advance of an event.
5. Events are subject to availability.
6. Transportation is not included unless otherwise stated.
7. Aspers Casino does not accept any liability for any losses or injury sustained as a result of attending a sporting event or external event.
8. Customers must abide by the terms and conditions of the event and the external venue.
9. Cannot be used in conjunction with any other offer and no cash alternative is available.

25% Food and Beverage Discount

1. 25% discount on food and drink purchases (house drinks only) on presentation of a valid Gold Aspers Rewards card.
2. Valid on purchases up to the value of £500 in a single transaction.
3. Discount not applicable if payment is made by redeeming Reward Points.
4. Cannot be used in conjunction with any other offer.

Birthday Gift – £100 Free Play

1. FREEPLAY Chip/s or FREEPLAY XTRA worth £100:
1. FREEPLAY Chips can only be used on gaming tables. These chips are non-negotiable, must be played as a single bet and must be played until lost. The winning element of the pay-out will be paid in cash chips. FREEPLAY chips cannot be changed for cash or chip equivalent. Free Play Chips cannot be used on even chance bets on Roulette or to bet Player and Banker simultaneously on Punto Banco.
2. FREEPLAY XTRA can be used on slot machines and electronic roulette terminals. To redeem, guests enter a six-digit pin number \ (day, month, year of birthday in 01 01 01 format) via the Aspers Rewards member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. All promotional funds must be staked before cashing out.
2. This offer must be redeemed at Cash Desk.
3. Offer available from 7 days before the customer’s birthday and expires after 30 days.

Dedicated Host Team

1. Gold Aspers Rewards card holders have daily access to a Player Relations team at each casino.
2. They can be contacted as follows: Aspers Stratford - prm.stratford@aspers.co.uk Aspers Milton Keynes - prm.mk@aspers.co.uk

Free Car Parking at Aspers Stratford

1. Free car parking (24 hours) is available at Aspers Stratford only when a customer makes a registered gaming visit on the same day as the car park redemption.
2. Customers must present their car parking ticket at Guest Services along with a valid Aspers Rewards card to redeem their free parking.
3. Free car parking isn’t transferable and only one parking voucher can be issued per person in a 24- hour period.
4. Car parking tickets cannot be redeemed as cash.
5. The customer is responsible for their tickets and any fines incurred from late payment.
6. Cannot be used in conjunction with any other offer.

Discounted Hotel Stays at Selected Local Hotels

1. Customers must contact their casino Player Relations team to confirm current discounts available and redeem, at least 7 days in advance of the booking date.
2. Local hotels, which are near participating properties, are determined at the discretion of Aspers management.
3. Transportation and transfers not included.
4. Cannot be transferred to a third party.
5. Based on availability of contracted offers with hotel partners.
6. Payment of the hotel is the sole responsibility of the customer.

Exclusive Tier Events, Offers and Promotions

1. Aspers Gold card holders will from time to time be invited to participate in offers and promotions which are not available to non-card holders.
2. As places may be limited, qualifying criteria for invitations to events may be applied by Aspers Management but will be made public.

Free Cloakroom

1. Available every day at Aspers Milton Keynes and Aspers Stratford.
2. For use by the card holder and a guest on presentation of a valid Gold Aspers Rewards card.
3. Cannot be used in conjunction with any other offer.

PLATINUM (12,000 – 24,999 Aspers Tier Points)

External Event Invitations worth £800

1. Customers can participate in events to the value of £800 at the invitation of Aspers (£400 per half year; January to June and July to December) e.g. football tickets, theatre tickets or a dining experience.
2. Invitations to sporting and external events are solely at the discretion of Aspers and are subject to availability.
3. Tickets are for use by the customer registered as the account holder only. Tickets are not transferable and cannot be sold or exchanged for financial or personal gain.
4. Bookings must be made directly with a member of the Player Relations team at least 14 days in advance of an event.
5. Events are subject to availability.
6. Transportation is not included unless otherwise stated.
7. Aspers Casino does not accept any liability for any losses or injury sustained as a result of attending a sporting event or external event.
8. Customers must abide by the terms and conditions of the event and the external venue.
9. Cannot be used in conjunction with any other offer and no cash alternative is available.

Quarterly Aspers Rewards Points Bonus

1. 20,000 Rewards Points worth £200 will be credited to the card holders Aspers Rewards account every quarter.
2. Customers must visit Guest Services at Aspers Stratford or Cash Desk Aspers Milton Keynes to activate the offer.
3. Quarters are as follows:
1. Q1 1 January 2025 to 31 March 2025
2. Q2 1 April – 30 June 2025
3. Q3 1 July – 30 September 2025
4. Q4 1 October – 31 December 2025
4. If the offer is not redeemed in the quarter, it will be forfeited and cannot be extended to the next quarter.

50% Food and Beverage Discount

1. 50% discount on food and drink purchases (house drinks only) on presentation of a valid Platinum Aspers Rewards card.
2. Valid on purchases up to the value of £500 in a single transaction.
3. Cannot be used in conjunction with any other offer.

Birthday Gift – £250 Free Play

1. FREEPLAY Chip/s or FREEPLAY XTRA worth £250:
1. FREEPLAY Chips can only be used on gaming tables. These chips are non-negotiable, must be played as a single bet and must be played until lost. The winning element of the pay-out will be paid in cash chips. FREEPLAY chips cannot be changed for cash or chip equivalent. Free Play Chips cannot be used on even chance bets on Roulette or to bet Player and Banker simultaneously on Punto Banco.
2. FREEPLAY XTRA can be used on slot machines and electronic roulette terminals. To redeem, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers Rewards member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. All promotional funds must be staked before cashing out.
2. This offer must be redeemed at Cash Desk.
3. Offer available from 7 days before the customer’s birthday and expires after 30 days.

Dedicated Host Team

1. Platinum Aspers Rewards card holders have daily access to a Player Relations team at each casino.
2. They can be contacted as follows: Aspers Stratford - prm.stratford@aspers.co.uk Aspers Milton Keynes - prm.mk@aspers.co.uk

Discounted and Complimentary Hotel Nights at Selected Local Hotels

1. Customers must contact their casino Player Relations team to confirm current discounts available and redeem, a minimum of 7 days in advance of the booking date.
2. Local hotels, which are near participating properties, are determined at the discretion of Aspers management.
3. Platinum card holders can redeem 1 complimentary night’s stay to the value of £180.
4. Transportation and transfers not included.
5. Cannot be transferred to a third party.
6. Based on availability of contracted offers with hotel partners.

Free Car Parking at Aspers Stratford

1. Free car parking (24 hours) is available at Aspers Stratford only when a customer makes a registered gaming visit on the same day as the car park redemption.
2. Customers must present their car parking ticket at Guest Services along with a valid Platinum Aspers Rewards card to redeem their free parking.
3. Free car parking isn’t transferable and only one parking voucher can be issued per person in a 24-hour period.
4. Car parking tickets cannot be redeemed as cash.
5. The customer is responsible for their tickets and any fines incurred from late payment.
6. Cannot be used in conjunction with any other offer.

Priority Booking for Aspers Live

1. Platinum card members have priority access to up to 4 tickets for Aspers Live events.
2. A ticket allocation will be made available solely for the use of Platinum card holders and will be allocated on a first come, first served basis.
3. Tickets are subject to availability.
4. Aspers Live tickets are for use by the customer registered as the account holder and up to 3 guests; the account holder must be in attendance.
5. Tickets are not transferable and cannot be sold or exchanged for financial or personal gain.
6. To make a booking the customer should contact the Player Relations team at least 7 days in advance of the event

Exclusive Tier Events, Offers and Promotions

1. Aspers Platinum card holders will from time to time be invited to participate in offers and promotions which are not available to non-card holders.
2. As places may be limited, qualifying criteria for invitations to events may be applied by Aspers Management but will be made public.

Free Cloakroom

1. Available every day at Aspers Milton Keynes and Aspers Stratford.
2. For use by the card holder and a guest on presentation of a valid Platinum Aspers Rewards card.
3. Cannot be used in conjunction with any other offer.

BLACK (25,000+ Aspers Tier Points)

External Event Invitations worth £1,600

1. Customers can participate in events to the value of £1,600 at the invitation of Aspers (£800 per half year; January to June and July to December) e.g. football tickets, theatre tickets or a dining experience.
2. Invitations to sporting and external events are solely at the discretion of Aspers Rewards and are subject to availability.
3. Tickets are for use by the customer registered as the account holder only. Tickets are not transferable and cannot be sold or exchanged for financial or personal gain.
4. Bookings must be made directly with a member of the Player Relations team at least 14 days in advance of an event.
5. Events are subject to availability.
6. Transportation is not included unless otherwise stated.
7. Aspers Casino does not accept any liability for any losses or injury sustained as a result of attending a sporting event or external event.
8. Customers must abide by the terms and conditions of the event and the external venue.
9. Cannot be used in conjunction with any other offer and no cash alternative is available.

Quarterly Aspers Rewards Points Bonus

1. 40,000 Aspers Rewards Points worth £400 will be credited to the card holder’s Aspers Rewards account every quarter.
2. Customers must visit Guest Services at Aspers Stratford or Cash Desk Aspers Milton Keynes to activate the offer.
3. Quarters are as follows:
1. Q1 1 January 2025 to 31 March 2025
2. Q2 1 April – 30 June 2025
3. Q3 1 July – 30 September 2025
4. Q4 1 October – 31 December 2025
4. If the offer is not redeemed in the quarter, it will be forfeited and cannot be extended to the next quarter.

Complimentary Food and Beverage Allowance

1. Valid on card holder food and drink purchases (house drinks only) for two people on presentation of a valid Black Aspers Rewards card.
2. Valid on purchases up to the value of £500 in a single transaction and up to a maximum of £500 in a 24 hour period.
3. Only valid when the card holder uses their Aspers Rewards card for a transaction within the casino in the same 24 hour period of their visit (6.01am - 6.00am).
4. Cannot be used in conjunction with any other offer.

Birthday Gift – £500 Free Play

1. FREEPLAY Chip/s or FREEPLAY XTRA worth £500:
1. FREEPLAY Chips can only be used on gaming tables. These chips are non-negotiable, must be played as a single bet and must be played until lost. The winning element of the pay-out will be paid in cash chips. No partnership betting is allowed. FREEPLAY chips cannot be changed for cash or chip equivalent. Free Play Chips cannot be used on even chance bets on Roulette or to bet Player and Banker simultaneously on Punto Banco.
2. FREEPLAY XTRA can be used on slot machines and electronic roulette terminals. To redeem, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers Rewards member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. All promotional funds must be staked before cashing out.
2. This offer must be redeemed at Cash Desk.
3. Offer available from 7 days before the customer’s birthday and expires after 30 days.

Birthday Celebration worth £500

1. Customers must contact their casino Player Relations team in advance to redeem.
2. Offer is valid for 3 months from birthday date.
3. £500 benefit to be redeemed on food and drink at Aspers Stratford or Aspers Milton Keynes only.

Group Hosted Trip

1. All Black card holders will receive an invitation from the casino Player Relations team to an annual Aspers Rewards hosted external event.
2. Invitations cannot be transferred to a third party.
3. Event terms and conditions will be supplied at time of invitation.
4. Does not include travel to the event/embarkation destination.
5. Event is subject to availability and is offered on a first come, first served basis.

Discounted and Complimentary Hotel Nights at Selected Local Hotels

1. Customers must contact their casino Player Relations team to confirm current discounts available and redeem, a minimum of 7 days in advance of the booking date.
2. Local hotels, which are near participating properties, are determined at the discretion of Aspers management.
3. Black card holders can redeem 4 complimentary one-night stays per annum to the value of £180 per night.
4. Transportation and transfers not included.
5. Cannot be transferred to a third party.
6. Based on availability of contracted offers with hotel partners.

Free Car Parking at Aspers Stratford

1. Free car parking (24 hours) is available at Aspers Stratford only when a customer makes a registered gaming visit on the same day as the car park redemption.
2. Customers must present their car parking ticket at Guest Services along with a valid Aspers Rewards card to redeem their free parking.
3. Free car parking isn’t transferable and only one parking voucher can be issued per person in a 24-hour period.
4. Car parking tickets cannot be redeemed as cash.
5. The customer is responsible for their tickets and any fines incurred from late payment.
6. Cannot be used in conjunction with any other offer.

Priority Booking for Aspers Live

1. Platinum card members have priority access to up to 4 tickets for Aspers Live events.
2. A ticket allocation will be made available solely for the use of Black card holders and will be allocated on a first come, first served basis.
3. Tickets are subject to availability.
4. Aspers Live tickets are for use by the customer registered as the account holder and up to 3 guests; the account holder must be in attendance.
5. Tickets are not transferable and cannot be sold or exchanged for financial or personal gain.
6. To make a booking the customer should contact the Player Relations team at least 7 days in advance of the event.

Free Cloakroom

1. Available every day at Aspers Milton Keynes and Aspers Stratford.
2. For use by the card holder and a guest on presentation of a valid Black Aspers Rewards card.
3. Cannot be used in conjunction with any other offer.

Exclusive Tier Events, Offers and Promotions

1. Aspers Black card holders will from time to time be invited to participate in offers and promotions which are not available to non-card holders.
2. As places may be limited, qualifying criteria for invitations to events may be applied by Aspers Management but will be made public.

Dedicated Host Team

1. Black Aspers Rewards card holders have daily access to a Player Relations team at each casino.
2. They can be contacted as follows: Aspers Stratford - prm.stratford@aspers.co.uk Aspers Milton Keynes - prm.mk@aspers.co.uk

Aspers Casinos - Privacy Policy

At Aspers UK Holdings Ltd, we are committed to protecting and respecting your privacy. We encourage you to read this Privacy Policy carefully as it contains important information regarding how your personal data will be used by us. This policy explains the basis on which personal data we collect about you will be processed by us. Where we decide the purpose, or means, for which personal data is processed, we are the 'Data Controller'. We will comply with all applicable data protection laws, including the Data Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).

By engaging with our casinos, you acknowledge you have read and understood this Privacy Policy.

This policy explains the following:

• What personal information we collect;
• How we use that information;
• Who we may disclose that information to; and
• Your rights.

1. Who are we?
   1. Aspers UK Holdings Limited (“Aspers”), referred to as “we”, “us” and “our” in this Privacy Policy, is the data controller in relation to the processing of your personal data that you provide to us. Aspers is a company incorporated in England and Wales with company number 07262042 and whose address is c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.
   2. Aspers UK Holdings Ltd, together with Aspers Group Limited form the ‘Group’, which provides both land-based services in casinos and online services through various software and/or platforms.
   3. If you have any concerns about how your personal data is used or to exercise any of your data protection rights, including submitting a subject access request, please contact our Data Protection Officer at:
      1. email: dataprotection@aspers.co.uk
      2. post: Data Protection Officer, Aspers Casino Westfield Stratford City, 312 The Loft, Montfichet Road Olympic Park, London, E20 1ET.
2. This Privacy Policy
   1. This Privacy Policy represents our current data collection and usage practices. We will from time to time, review and revise these practices. We encourage you to read the Privacy Policy carefully as it contains important information regarding how your personal data will be used by us.
   2. Each time you use Asper’s casino services and gaming products or provide us with information, by doing so you are accepting the practices described in this Privacy Policy at that time.
3. What is personal data?
   1. Personal data is information about you that identifies you or can be used to identify you (in conjunction with any other information we hold about you) e.g. your name, email address, address or telephone number, IP Address, copies of ID, proof of address, etc (“personal data”).
   2. There are special categories of more sensitive personal data which require a higher level of protection. These include information about a person’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic and biometric data, physical or mental health or condition or sexual life (“Special Category Data”).
   3. We collect the types of personal data outlined within this policy.
4. Collecting information about you

   We collect information about you whenever you utilise certain services, such as the Aspers Loyalty program. Information will also be collected as you interact with us, such as requesting to join our mailing lists, taking part in market research or customer satisfaction surveys or dealing with our customer services team.

   To ensure that your details are up to date and to help determine any possible affordability checks, we may supplement the information we hold about you with data from companies that collate and update address and household information for a range of sources. We will only work with companies that obtain this data in compliance with data protection legislation. This data will not be used to market to you without your prior consent.

   We must also comply with legal obligations to promote responsible gambling, consider our customers' financial ability to gamble and prevent our services from being used for illegal purposes. If we identify activity on your account that could present a risk or we believe you have provided false information, we may look at publicly available information about you such as social media accounts (Facebook, Instagram, Twitter etc.) property ownership details, the electoral roll, Companies House, and insolvency registers to verify the information provided to us.

   1. In addition, we are required to comply with anti-money laundering and responsible gambling legislation, so we may request proof of identity and source of funds information from you from time to time. Whilst the release of additional source of funds information is voluntary, please note that the failure to provide such information upon request may result in the termination of the business relationship. This information may be requested:
      1. by attending or registering with us at one of our casino sites.
      2. by engaging with us via our website.
      3. which may include your contact information and identity and verification information (see further information below at paragraph 9.2.1); or
      4. by contacting us offline, for example by telephone, email or by post.
5. Data we collect from you
   1. In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect personal data such as your full name, postal address, phone number, occupation, credit/debit card information or email address) or “demographic information” (i.e. information that you give us or that we collect, that is not personal data; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.
   2. If you join Aspers Rewards, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recorded. When you join Aspers Rewards you will be given an Aspers Rewards card, this can then be used at the gaming tables or in most of our electronic products and for food and beverage purchases. A full set of terms and condition for Aspers Rewards can be found on our websites.
   3. Each time you use the Aspers Rewards card we will record details of your visit to our casino, and we will also record any transaction you perform on the gambling equipment. When you use your card at the gaming tables the same will apply- we will record the details of your gambling activity.
   4. If you are not a member of Aspers Rewards, we will require ID to be produced on entry to our casino. Please note that in some of our casinos we may at times use ID document scanning software (ID Scan) to carry out electronic checks and verification in respect of ID collected from all customers.
6. Purpose and legal basis for processing

   Personal data	We may use your information for the following purposes, based on the following legal grounds:
   Contact information Aspers Rewards Card/gambling transaction information	If it is necessary for the performance of our contract or for the purposes of entering into a contract: for the purpose of registering your account with us, to update your account and to provide you with our services. If it is in our legitimate business interests to do so: for internal record keeping for administration purposes, in order to verify your account, to conduct credit searches, to communicate with you regarding our service and fees and for dealing with any complaints or issues raised by you. If you provide your consent, we may also contact you for marketing purposes about new services, events or promotions which we feel may be of interest to you by mail, e-mail, phone or text messaging service about our services or promotions, which may be of interest to you, Please email dataprotection@aspers.co.uk or speak to a member of staff if you no longer wish to receive such information. Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other relevant legal or regulatory requirements, such as the Casino Industry Gambling Regulations as specified by our Regulators, The Gambling Commission, The Information Commissioners Office, Money Laundering Regulations & the Financial Conduct Authority. We are obliged to comply with Anti-Money Laundering Regulations 2017 and may share your data on request (or voluntarily) with the UK legal and government authorities, UK regulators and the UK Police. Where we have obtained your consent: Our selected third parties with whom we may share your personal data with (see further below) may send you advertisements promotional materials and communications about their products or services which may be of interest to you, with your prior consent where required by law.
   Payment information	If it is necessary for the performance of our contract: for the purpose of receiving payments in the course of providing our services and issuing winnings to your account (if issued by bank transfer). If it is in our legitimate business interests to do so: for internal record keeping for administration purposes and retaining evidence of payment transactions.
   ID Information	Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other relevant legal or regulatory requirements, such as the Casino Industry Gambling Regulations as specified by our Regulators, The Gambling Commission, The Information Commissioners Office, Money Laundering Regulations & the Financial Conduct Authority. We are obliged to comply with Anti-Money Laundering Regulations 2017 and may share your data on request (or voluntarily) with the UK legal and government authorities, UK regulators and the UK Police (please note that failure to provide such information upon request, may, at our sole discretion, lead to the suspension or closure of your account with us).
   Special category data	In order to protect the vital interests of our customers: we may process special category data relating to your health or mental health such as a disclosure of a gambling problem to staff.
   Monitoring information (CCTV)	If it is in our legitimate business interests to do so: we may process images via CCTV (which incorporates video and audio recordings), entrance/exit dates/times, movement within the casinos via security card systems for security purposes and pursuant to our legitimate interest in maintaining a safe environment and for the purpose of confirming attendance/location of the individual. Necessary to protect the vital interests of the individual concerned: for security purposes and in order to maintain a safe environment. Compliance with a legal obligation: in order to prevent fraud or money laundering or to comply with any other legal or regulatory requirements.
   Technical and device information/social networks	If it is in our legitimate interests to do so: we may use certain technical log data (such as your IP address) for research or statistical purposes; to analyse user traffic and for ensuring the proper administration of our site; for analytics and insight purposes e.g. to monitor market trends and demographics and to improve the user experience within our site; and to ensure that content from our site is presented in the most effective manner for you and for your computer or other device from which you access our site and/or the services we offer through the site.
   Cookies	Where consent has been obtained: We will ask for your consent to the use of cookies before processing (see further information about our processing of cookies below).

7. How to edit or update your information
   1. The accuracy and integrity of your personal data is very important to us. If you feel at any time that the information, we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.
   2. We may periodically contact you or speak to you in person about the accuracy of your personal data as our efforts to ensure it is accurate are ongoing.
8. Cookies
   1. Cookies are small text files, like a tag, that are placed on your device (e.g., a computer, smartphone or table) when you visit a website. Cookies make web surfing easier by allowing websites recognise that user’s device and store some information about the user’s preferences or past actions. The only personal data a cookie may contain is information supplied by the user. A cookie cannot read data of a user’s hard drive or read cookie files created by other websites. The use of cookies is an industry standard that can be found on most major websites. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the site owners. Software on the user's device (for example a web browser) can store cookies and send them back to the website next time they visit.
   2. We use cookies to collect information about your visit to our websites, including the date and time you access our websites. You cannot be directly identified from this information and will be used by us purely for monitoring activity on our websites.
   3. Many improvements and updates to our websites are based on such data as this helps us to understand (amongst other things) the total number of users and webpages viewed. Cookies allow this information to be easily tracked by us. We use information obtained from cookies to provide services better tailored to user’s needs. While this activity depends on the use of “cookies”, users of our websites have the option of disabling cookies via user’s browser preferences. Further information on how to do this can be found in the ‘Control over cookies’ section.
   4. Where marketing consent is given, we may use “cookies” to collect and distribute information to third parties for marketing purposes. Further information on the use of marketing cookies can be found in section 8.8 and 8.10.
   5. Any changes to the use of cookies posted on our websites apply as soon as they are posted. Fresh consent to the use of cookies will be required when changes are made.

   We use the following cookies:

   6. Strictly necessary cookies: These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites or remember your choice about cookies.
   7. Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
   8. Marketing/advertising cookies: They allow us to recognise visits that have originated from online ads. This helps us to deliver personalised ads, limit how many times you see an ad and measure the effectiveness of ads.
   9. You can find more information about the first-party cookies we use and the purposes for which we use them in the table below:

      Provider	Cookie IDs	Description	Further Information
      Aspers Group Limited Cookies	cookie-preference	Strictly necessary cookies Used to remember a user’s choice about cookie preference. Where users have previously indicated a preference, that user’s preference will be stored in this cookie. This information is processed in a way that does not directly identify anyone.
      Aspers Group Limited Cookies	PHPSESSID	Strictly necessary cookies Used to identify the current session/visit to provide functions across pages. This information is processed in a way that does not directly identify anyone.
      Google Analytics Cookies	_ga, _ga_<wpid>, _gid, _gat[_<customname>], _gcl_au	Analytical/performance cookies Google Analytics is used to collect information about how visitors use our website. We collect information including the number of visitors to the website, where visitors have come to the website from and the pages they visited. The information is collected and processed in a way that does not directly identify anyone.	Click here for more privacy information Click here for more information on Google cookies and how they are used

   Third parties

   10. Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or marketing/advertising cookies based on your cookie preference.
   11. You can find more information about the third-party cookies used and the purposes for which we use them in the table below:

       Provider	Description	Further Information
       Google Ads/AdSense Cookies (Adservice.google.com/.co.uk, doubleclick.net, google.com) Cookies	Analytical/performance cookies Google Ads/AdSense is used to store and track conversions (clicks) from advertisements placed on third party websites. They help us collect data that allows us to understand how users interact with a particular advertisement campaign. These insights allow services both to improve content and to build better features that improve the user’s experience. Users may be uniquely identified by web request, IP address, browser type, browser language, the date and time of your request. This log data is anonymized by removing part of the IP address (after 9 months) and cookie information (after 18 months). Marketing/advertising cookies Google Ads/AdSense uses cookies for advertising, including serving and rendering ads, personalizing ads (depending on user's ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads user's have chosen to stop seeing, and measuring the effectiveness of ads. They help us collect data that allows us to understand how users interact with a particular advertisement campaign. These insights allow services both to improve content and to make advertising more effective by delivering relevant and targeted ads. Users may be uniquely identified by web request, IP address, browser type, browser language, the date and time of your request. This log data is anonymized by removing part of the IP address (after 9 months) and cookie information (after 18 months).	Click here for more privacy information Click here for more information on Google cookies and how they are used
       Facebook (Meta) Cookies	Analytical/performance cookies Facebook (Meta) cookies are used to store and measure activity on our websites that originate from clicks on advertisements and posts placed on Facebook. They help us collect data that allows us to understand how users interact with a particular ad or post. These insights allow services both to improve content and to build better features that improve the user’s experience. The information is collected and processed in a way that does not directly identify anyone.	Click here for further information on how Facebook (Meta) uses cookies Click here for further information on how you can control the use of cookies on Facebook (Meta)
       The Trade Desk (adsrvr.org)	Marketing/advertising cookies The Trade Desk uses cookies for advertising, including serving and rendering targeted ads, personalizing ads, limiting the number of times an ad is shown to a user, muting ads users have chosen to stop seeing, and measuring the effectiveness of ads. They help us collect data that allows us to understand how users interact with regards to a particular advertisement campaign. These insights allow services both to improve content and to make advertising more effective by delivering relevant and targeted ads. Users may be identified by browser and device using a unique randomly generated ID. This is matched against information, such as advertising interest segments and histories of ads shown in the browser or device. This information is neither sold or shared with other third parties.	Click here for further information on how you can control the use of cookies by The Trade Desk

   Control over cookies

   12. You can change your cookies preferences at any time by clicking on the ‘Cookie’ icon in the footer of our websites. You may need to refresh your browser for changes to changes to take effect.
   13. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
   14. You can also delete cookies that have already been set. Find out how to manage cookies on popular browsers at the links below:
       • Google Chrome
       • Microsoft Edge
       • Mozilla Firefox
       • Microsoft Internet Explorer
       • Opera
       • Apple Safari
       
       Alternatively, you may wish to visit http://www.aboutcookies.org.uk/, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
   15. If you have a Google account, you can opt out of advertising at g.co/adsettings. Further information on how personalised ads work can be found here. Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising initiative opt out page. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
9. Who your information may be shared with

   We keep your information confidential but may disclose it to our personnel, other companies within the Aspers Group, suppliers, or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy. We carry out checks to ensure that the companies we work with will provide the same level of safeguards to protect your data as we do, and we put contractual measures in place to reinforce those obligations.

   If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email, account message and/or a prominent notice on our website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

   1. We do not sell or share your personal data with third parties except as described in this Privacy Policy. The personal data will be disclosed to a third party only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
   2. Please note that personal data we are holding about you may be shared with and processed by:
      1. any member of the Group and any subsidiary companies and other affiliated legal entities and businesses with whom we are under common corporate control for management and administration purposes. All such entities will comply with the terms of this Privacy Policy with respect to the use and disclosure of your Personal Data.
         1. to ensure that we are able to properly monitor and protect the wellbeing of our customers in accordance with our Responsible Gaming initiative (please contact us if you would like further information regarding this);
      2. other casinos in respect of data sharing schemes relating to barred customers;
      3. our service providers and agents (including their subcontractors) or third parties which process information on our behalf (e.g. internet service and payment providers, search engine, advertising and marketing providers) so that they may help us to provide you with services and information you have requested;
      4. regulators, fraud prevention agencies or other third parties for the purposes of monitoring and/or enforcing our compliance with any legal and regulatory obligations, including statutory or regulatory reporting, or the detection or prevention of unlawful acts.
      5. any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order).
      6. other parties and/or their professional advisers involved in a matter where required as part of the conduct of the services.
      7. our own professional advisers and auditors for the purpose of seeking professional advice or to meet our audit responsibilities; andd
      8. any other organisation to whom we may transfer our agreement with you or if we sell or buy (or negotiate to sell or buy) our business or any of our assets (provided that adequate protections and safeguards are in place).
      9. IT companies who support our IT systems.
      10. Data insight companies.
   3. We will only transfer your personal data to third parties for direct marketing purposes with your prior consent.
   4. We do not knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, they should contact us at dataprotection@aspers.co.uk. We will delete such information from our files at the earliest opportunity.
10. International transfers
    1. We will not transfer personal data relating to you to a third party in any country which is outside the UK or the European Economic Area (“EEA”) unless one of the following scenarios under the UK GDPR applies:
       1. the country or recipient is covered by an adequacy decision of the European Commission under UK GDPR Article 45.
       2. appropriate safeguards have been put in place which meet the requirements of UK GDPR Article 46 (for example using the European Commission’s Standard Model Clauses); or
       3. one of the derogations for specific situations under UK GDPR Article 49 is applicable to the transfer. These include (in summary):
          1. the transfer is necessary to perform, or to form, a contract to which we are a party.
          2. with you; or
          3. with a third party where the contract is in your interests;
          4. the transfer is necessary for the establishment, exercise or defence of legal claims;
          5. you have provided your explicit consent to the transfer; or
          6. the transfer is of a limited nature, and is necessary for the purpose of our compelling legitimate interests.
11. Our Security Precautions
    1. We make every effort to ensure that your information is secure on our systems. The Group has implemented security measures to protect against the loss, misuse and alteration of your personal data and we have staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing our systems and network security.
    2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, please note that you are responsible for keeping your username, password and user details confidential.
12. How long do we keep your personal data?
    1. Unless you have requested otherwise, we will hold your personal data within our systems for a minimum period of 5 years following the provision of information to us. If, after 5 years:
       1. you have made 1 or more visits to any of our casinos, then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you; or
       2. you have not made a registered visit to any of our casinos then we will remove your personal data from our databases and systems unless we are required or permitted by law to hold on to your data for a specific retention period. Please note that the retention period for inactive customers is 7 years.
       3. In certain circumstances we will retain your data for longer than 7 years.
    2. For the purpose of paragraph 12.1.2, a ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via a customer’s use of the Aspers Rewards card, other recorded transactional activity or via redemption of a promotion (on-site).
    3. Where we no longer need your personal information, we will dispose of it in a secure manner.
    4. In some circumstances you can ask us to delete your data; see your legal rights at paragraph 14 below for further information.
    5. In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research purposes and to help us develop and improve our services, in which case we may use this information indefinitely without further notice to you.
13. Automated decision making
    We do not make decisions based solely on automated data processing, including profiling.
14. Your rights regarding your personal data
    1. Under data protection laws, you have a number of rights regarding your personal data. Please find below a summary of such rights (full details may be found at the Information Commissioner’s Office’s (“ICO”) website: https://ico.org.uk/),

    You have the right to be informed

    2. You must be informed clearly and concisely regarding the purpose and legal basis regarding the collection and processing of your personal data, who to contact if you have any issues regarding this, where your persona data will be kept, if the personal data is to be transferred to another country, who will access the personal data, the retention period for storing your personal data, the right to withdraw consent to the processing of your personal data or to lodge a complaint with the ICO, whether the provision of the personal data is part of a statutory or contractual requirement and the existence of any automated decision making.

    You have the right to access

    3. You have the right to request confirmation as to whether or not your personal data is being processed and, if so, to verify the lawfulness of processing, this information must be provided free of charge and provided within one calendar month (unless certain circumstances apply).
    4. Requests should be made in writing to the Aspers Data Protection Officer, and you may need to provide the following in order for us to verify your request:
       1. photo ID; and
       2. proof of address.

    You have the right to rectification

    5. If your personal data is inaccurate or incomplete, then you have the right to request that this be corrected. If we have disclosed the personal data to third parties for verification purposes and the information has been updated or corrected, then we will inform you of this where possible.

    You have the right to erasure

    6. In certain circumstances, you will have to right to request erasure of your personal data from our systems and we will do so without undue delay if:
       1. the processing is no longer necessary in relation to the purpose for which it was originally processed.
       2. you withdraw consent (if the legal basis for processing is based on your consent).
       3. you object to processing (and there are no legitimate overriding grounds for ongoing processing).
       4. your personal data has been processed unlawfully; or
       5. your personal data must be erased in order to comply with a legal obligation.
    7. We may refuse a request for erasure if the processing is necessary:
       1. for compliance with a legal obligation;
       2. for reasons of public interest in the area of public health or for archiving purposes in relation to public interest, scientific/historic or statistical research purposes (as permitted under the UK GDPR); or
       3. for the establishment, exercise or defence of legal claims.
    8. A decision to refuse any request of Erasure will be made by the Board of Directors under advisement from the designated Data Protection Officer. Data Subjects have the right to appeal any decision made to the ICO.

    You have the right to restrict processing

    9. You have the right to restrict the processing of your personal data if you contest the accuracy of the information, if the processing is unlawful or if we no longer need the information but you require the data to establish, exercise or defend a legal claim.

    You have the right to data portability

    10. In certain circumstances, you have the right to request that we return any personal data you have provided in a structured and machine-readable format or that we transmit this data to another data controller, where technically feasible.

    You have the right to object

    11. You have the right to object to our use of your personal data in certain circumstances, including where we use it for our legitimate interests or for marketing purposes.

    If the information is being used for direct marketing

    12. If you have subscribed to marketing communications from us, you have the right, at any time, to instruct us by email not to process your personal data for marketing purposes.

    Withdrawal of consent

    13. Please note that if you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or certain parts of our services or our website.

    Complaints

    14. If you consider our use of your personal data to be unlawful, you have the right to lodge a complaint with the ICO. Please see further information on their website: www.ico.org.uk.
15. Contacting Aspers Casino
    1. If you have any questions about this Privacy Policy, would like to submit a Data Subject Access Request or amend your current preferences/personal data, please contact our Data Protection Officer via email at dataprotection@aspers.co.uk or in writing to:
       Data Protection Officer
       Aspers Casino Westfield Stratford City
       312 The Loft
       Montfichet Road Olympic Park
       London
       E20 1ET
       
    2. Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any personal data is released.
16. Updates or amendments to this Privacy Policy
    1. We may revise this Privacy Policy from time to time, for example to keep it up to date, to implement minor technical adjustments and improvements or to comply with legal requirements.
    2. This Privacy Policy was last updated in February 2024.

Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third-party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own terms and conditions and privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information or personal data to these websites.

Copyright Notice

The copyright in the contents and materials of this website is owned by the Group. As content on the website is copyrighted, any unauthorised use of any materials on the website may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices.

Disclaimer

The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.

Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.

This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Use of site: Users must be over 18 years old and comply with English law.

This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.

Use of Public Wi-Fi

We use Wi-Fi connection data for security, compliance and to improve the customer experience in our casinos. We are collecting the location of devices on our network, identifying them by a pseudonymised version of their MAC (Media Access Control) address.

We will not collect data on browsing activity, cookies, phone numbers or how the Wi-Fi service is used.

You can opt-out by turning off Wi-Fi on your device, turning your device off or putting your device into airplane mode while at our casinos.

All data collected is automatically depersonalised, using a one-way pseudonymisation process to ensure Aspers is unable to identify any individual. This happens immediately after the data is first collected.

Pseudonymisation is the process of distinguishing individuals in a dataset by using a unique identifier that does not reveal their 'real world' identity. This is a way of protecting people's privacy in accordance with the Information Commissioner's Anonymisation Code of Practice

What Wi-Fi connection data is

When a device such as a smartphone or tablet has Wi-Fi enabled, the device will continually search for a Wi-Fi network to connect to. We will record the identifying number specific to that device known as a MAC address.

Complaints and Disputes

1. COMPLAINTS, DISPUTES & ALTERNATIVE DISPUTE RESOLUTION

• 1.1. Aspers Group fully supports the objective detailed in the Gambling Act 2005 and are committed to best practice on gaming and social responsibility and will ensure gambling is conducted fairly and openly in accordance with company procedures.
• 1.2 Aspers Group has put into effect policies and procedures designed to ensure the supervision at gaming tables is carried out by supervisors and dealers in order to ensure the integrity of gaming is not compromised.
• 1.3 A complaint means a complaint about any aspect of the company and staff conduct in respect of the licensed activities, and a dispute is any complaint which -
• a. Is not resolved at the first stage of the complaints procedure.
• b. Relates to the outcome of the complainant’s gambling transaction.
• 1.4 A complaint is an expression of dissatisfaction made to the licensee about any aspect of the conduct of licensed activities. This means that complaints relating purely to commercial issues, such as the service in the restaurant, the quality of the décor or facilities or the availability of space at a particular
• gaming table do not apply, as they would not indicate a possible threat to the licensing objectives.
• 1.5 Should a customer have any complaint or dispute about any gambling related decision, this should be raised immediately with a member of the Aspers management team who should be able to settle this at the time. If it is not settled the customer will be given a gaming dispute leaflet and is free to raise any such complaint or dispute at any time within a date which is not less than 6 months from the date of the disputed incident. The request will be acknowledged within 24 hours of receipt where gambling facilities are available 24 hours a day or within three working days otherwise.
• 1.6 The licensee’s process ends if the customers complaint remains unresolved eight weeks after the licence holder received it, or the customer and the licence holder reach a deadlock or final position in less than eight weeks. The licence holder will then write to the customer with a final letter to explain:
• a. The final decision.
• b. That this is the end of the operator’s complaints process.
• c. How to escalate the complaint to an independent ADR entity if the customer wishes to do so. Therefore, should a customer not be satisfied with the decision, and all internal avenues of dispute resolution have been exhausted, they may refer the matter to IBAS.
• 1.7 IBAS is tasked with reviewing any disputes relating to the land-based casino that cannot be settled internally. Thus, if the customer remains dissatisfied with the decision regarding their gambling dispute, they may refer the matter in writing or by email to time up to 12 months from the end of the operator’s complaints’ process. The application will be acknowledged within three working days of receipt
• 1.8 We recommend visiting the IBAS website: www.ibas-uk.com
  
  In order to make a claim through the IBAS website, you will need to register with the service. You will need a valid, working email address in order to register. Registration is quick, easy and free of charge.
  
  You will then need to complete an IBAS Claim Form by clicking on ‘Make a Claim’.
  
  If you have any difficulty using the website, you are welcome to complete a claim form by hand. We can post you a form, which we will ask you to complete and return.
  
  To request a form, either telephone us on 020 7347 5883 or write to us at: IBAS, PO BOX 62639. London EC3P 3AS
• 1.9 How long does IBAS process take?
  
  Once IBAS has received your completed claim form, they will contact the casino to seek their response.
  
  One of their Case Managers will then send any further questions to either you or the casino until they are satisfied that they have all of the information they need to make an informed decision.
  
  After that, the file containing all of that information is sent to members of IBAS Adjudication Panel. The panellists may have further questions or they may be satisfied that they have enough material to issue an adjudication.
  
  Once they have reached their decision, their findings are typed up and either emailed or posted to both you and the casino simultaneously.
  
  Typically, the whole process will take between 10 and 12 weeks but some cases are resolved faster and other, more complicated cases, may take longer.

2. ASPERS GROUP CASINO COMPLAINTS PROCESS

• 2.1 Any gaming complaint should be resolved by the Dealer and/or Gaming Supervisor at the time of the incident, however if the Dealer or Gaming Supervisor is not able to settle the matter it will be referred to the Duty Manager and Surveillance.
• 2.2 If you are not satisfied with the resolution of the dispute you will be given a gaming dispute leaflet and invited to put your concern in writing to the General Manager, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET Email: St.gamingdisputes@aspers.co.uk
• 2.3 In response to your enquiry the General Manager will respond to you by email or write to you after investigating the dispute, explaining the decision.
• 2.4 If you are not content with the decision you may write to the Head of Regulatory Compliance and Assurance, Aspers Casino Stratford, Westfield Stratford City, 312 Montfichet Rd, London, E20 1ET or via email complaintsesc@aspers.co.uk who will independently investigate the matter.
• 2.5 If you are not satisfied with their findings you may escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is IBAS

3. ALTERNATIVE DISPUTE RESOLUTION FOR CASINO & BINGO ARBITRATION ADR PROCESS

• 3.1 The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
• 3.2 The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process. Both parties have a right to see the arguments, evidence, documents and facts put forward by the other party.
• 3.3 The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be issued within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/ her own discretion, to extend the 90 calendar day deadline). During the course of the investigation the complainant will be kept in touch with progress at least every 30 days.
• 3.4 The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
• 3.5 The ADR official will consider any comments prior to completing the report.
• 3.6 The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
• 3.7 When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
• 3.8 In accordance with the Gambling Commission’s expectation, gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
• 3.9 In accordance with consumer protection requirements, the customer is not legally bound to abide by any IBAS decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.
• by any IPCA decision and therefore this process does not deny the consumer his or her UK statutory consumer protections.

4. GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

• 4.1 An ADR Entity can refuse to deal with a dispute but the ADR Entity must provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
• 4.2 The reasons a dispute can be refused† are if:
• a. The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity;
• b. The dispute is frivolous or vexatious.
• c. The dispute is being, or has been previously, considered by another ADR entity or by a court.
• d. The value of the claim falls below or above the monetary thresholds set by the body; however, IBAS does not set monetary thresholds.
• e. The consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer.
• f. Dealing with such a type of dispute would seriously impair the effective operation of the body.

Aspers Stratford General Terms & Conditions

GENERAL:

1. Valid dates for promotions and offers are as specified on the website and/or promotional materials.
2. Entry into promotions and offers constitutes acceptance by the entrant of these terms and conditions.
3. Promoter is Aspers UK Holdings Limited, c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.
4. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem promotions and offers.

FREE PLAY:

1. Open to Aspers Rewards members only.
2. A free bet voucher can only be redeemed at cash desk and not directly on the tables.
3. The voucher can be exchanged for either a promotional gaming chip to be used on tables or a promotional ticket to be used on slots or electronics.
4. All promotional funds must be staked before cashing out.
5. Free play bets cannot be broken down into smaller denominations.
6. Only valid for named Aspers Rewards member on dates specified on overleaf of voucher.
7. Not available on Electronic Roulette or at the Sports Betting Office.
8. Offer available on Slot machines. Vouchers have no cash value and are non-transferable.
9. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. No photocopies accepted.
10. All vouchers will be retained by Aspers.
11. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer. Vouchers have no cash value.
12. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
13. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
14. Vouchers can only be redeemed in the casino where the voucher was awarded.
15. Promotional gaming chips are valid until lost and cannot be exchanged for wheel or cash chips. No partnership betting is allowed.

MATCH PLAY:

1. Open to Aspers Rewards members only.
2. Only valid for named Aspers Rewards member on dates specified overleaf.
3. Not available on Electronic Roulette or Sports Betting Office.
4. Vouchers have no cash value and are non-transferable.
5. All vouchers will be retained by Aspers.
6. Vouchers are withheld once used and winnings are paid out as usual.
7. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
8. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms as entered.
9. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
10. Vouchers can only be redeemed in the casino where the voucher was awarded.
11. On tables, a bet of the same value must be placed at the table with the voucher.
12. Blackjack – the voucher can only be used on one hand unless the outcome is a standoff, where the voucher will be returned.
13. Roulette - valid for a single even chance bet on roulette. Voucher can only be used on one spin. Does not include any side bets.
14. On Slots and Electronics - the voucher must be presented to the main Cash Desk (guest services/slots desk at Stratford) with the same value bet as detailed on the voucher. All promotional funds must be staked before cashing out.
15. The winnings from this offer can be cashed out at Cash Desk only.
16. One voucher per person per day.
17. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
18. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
19. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
20. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
21. Disregard or failure to meet any of these terms may result in the Management cancelling prizes.

FREE DRINK:

1. The promotion is only open to Aspers Rewards members.
2. The free drink voucher can be redeemed at the Bar for one of the following: A pint of house beer, a 125ml glass of house wine, a single measure house spirit and mixer or soft drink.
3. The offer is not transferrable, cannot be used in conjunction with any other food and drink offers and no cash alternative is available.
4. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
5. Entry constitutes acceptance by the entrant of these terms and conditions.
6. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
8. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
9. Disregard or failure to meet any of these terms may result in the Management cancelling the offer.

FREE MEAL:

1. The promotion is only open to Aspers Rewards members.
2. The free meal voucher should be redeemed at Tanzibar for one main course.
3. The offer is not transferrable, cannot be used in conjunction with any other offers and no cash alternative is available.
4. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
5. Entry constitutes acceptance by the entrant of these terms and conditions.
6. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
8. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
9. Disregard or failure to meet any of these terms may result in the Management cancelling the offer.

DISCOUNT ON F&B:

1. The promotion is open to all customers.
2. The offer is not transferable, cannot be used in conjunction with any other offer and no cash alternative is available.
3. Aspers Rewards discounts do not apply.
4. Entry constitutes acceptance by the entrant of these terms and conditions.
5. Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
6. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
7. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
8. Disregard or failure to meet any of these terms may result in the Management cancelling the offer.

FREE PARKING:

1. Open to Aspers Rewards members.
2. All Aspers Rewards members are eligible for free parking all day.
3. To qualify for the promotion an Aspers Rewards member must have a registered visit on the same day as the car park ticket redemption.
4. Aspers Rewards members deemed to be using the promotion but not visiting the Aspers venue to use its facilities will be removed from the promotion.
5. Free car parking will be available at Aspers Casino for the Westfield Stratford City car parks.
6. Only one parking voucher can be issued per person in a 24-hour period.
7. The parking voucher must be used on day of issue.
8. Guests can redeem their car parking ticket, at Guest Services at Aspers Stratford.
9. This promotion is only valid on presentation of a qualifying car parking ticket and must be in a condition that allows the conditions of this promotion to be confirmed.
10. Car parking tickets cannot be redeemed as cash.
11. The promotional can be extended or reduced at management discretion, without prejudice to those already taking part.
12. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
13. The promotion may be revoked for any individual member at Aspers Management discretion if they do not comply with the Terms & Conditions of the promotion or are in breach of Aspers’ General Terms & Conditions.
14. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution. and are subject to Aspers Complaints and Disputes Process.
15. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
16. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

WELCOME BACK:

1. Open to selected Aspers Rewards members only, 18 years and over.
2. The offer is available at Aspers Newcastle, Stratford, and the Casino Milton Keynes.
3. Invited guests will receive an email or SMS from Aspers Casino containing a link to their QR code.
4. The offer is valid from a fixed number of days from the date the email is sent. The dates will be visible on the QR code.
5. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their QR code.
6. Only one promotional free points voucher to be redeemed per customer per operational day.
7. Value of the voucher is the amount of Aspers Rewards points added to members account, these will only be added upon redemption of the voucher in an Aspers venue.
8. Vouchers have no cash value, are non-refundable.
9. The Promoter is not responsible for any vouchers that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
10. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
11. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
12. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution. and are subject to Aspers’ Complaints and Disputes process.
13. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
14. Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer.

Aspers Stratford Food & Beverage Promotion Terms & Conditions

DELICIOUS DAILY DEALS:

1. Open to individuals 18 years or over.
2. The promotion is ‘Delicious Daily Deals’ and will be applicable to Aspers Casino Westfield Stratford City only.
3. The Delicious Daily Deals offer period runs from 07:00 to 23.59 on the day specified as advertised on the screens and promotional material.
4. Customers must pre book to qualify for the offers by completing the following actions, at least 24 hours in advance of the booking date:
5. Book through https://www.aspersstratford.co.uk
6. The offer per person must be paid as a deposit at least 24 hours before the date of attendance.
7. Promotional £5 Free bet will be given on the day by F&B Representative.
8. When a booking and deposit has been paid 24 hours in advance for Wings Wednesday and Sunday Sharing, each guest will receive a £5 free bet.
9. Voucher is valid on electronic, live table gaming and LBO. Must be redeemed on the day claimed.
10. If used at the LBO, must be on minimum odds 1/1. £5 will be deducted from any LBO winnings.
11. “Delicious Daily Deals” consists of the below offers.
• Monday Madness
• 2 for 1 Burgers
• Choose any 2 burgers from Classic Burger, Chicken Burger or our Vegan Burger and get two for the price of one (cheapest one free).
• Tuesday Spin & Win
• Every main meal purchased and paid for in full, in advance of the spin, will receive a spin of the wheel to win one voucher – for next purchase. Voucher with winning prize will need to be redeemed within 14 days.
• Vouchers available
• Free main meal
• Free house drink
• 25% off at Tanzibar
• 50% off at Tanzibar
• Spin again on your next visit. Spin must be 24 hours after initial visit, and within 14 days of date issue.
• £5 worth of Aspers Rewards points
• £10 worth of Aspers Rewards points
• Wings Wednesday
• 10, 20, 30 wings (including cauliflower wings) £8, £15 or £20. With three available flavours
• Honey and Sesame
• Sweet Chilli
• Franks red hot
• All served with Cooling Ranch Sauce
• Free £5 bet if you pre book online per guest.
• Thirsty Thursday
• 4 Pint Pitcher for £16.
• Fish Friday
• Fish & Chips when purchased on the menu will also receive a £5 free bet.
• Saver Saturday
• 2 for 1 Cocktails in Terrace bar.
• Sunday Sharing
• Sharing Platter and 2 Beers - £20
• Free £5 bet if you pre book online per guest
• Double up for £3. Available on selected spirits all day every day.
12. There are no alternatives cash or otherwise to the offers above.
13. Any guest who is barred or excluded from the premises under any circumstance will not be eligible to participate in the promotion or allowed to claim any prize.
14. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms.
15. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion. Customers will be notified of material changes to Terms & Conditions before they come into effect and can be by a notice being displayed.
16. Any disputes must be raised immediately with a member of the Management team and are subject to Aspers’ Complaints and Disputes process.
17. Not to be used in conjunction with any other offer or Aspers Rewards discount.

LIVE SPORT SPECIALS:

1. Open to individuals 18 years or over.
2. The promotion is ‘Live Sport Specials’ and will be applicable to all customers at Aspers Casino Westfield Stratford City.
3. The “Live Sport Specials” are available two hours before the start of any live sporting event scheduled on our website and shown on the main screens in Tanzibar bar and ends when the match is scheduled to finish.
4. The “Live Sport Specials” are:
• £5 per drink, drinks within the promotion are listed below:
• Guinness
• Madri
• Staropramen
• Pravha
• Doom Bar
• Aspall Cider
• 175ml house wine (red, white or rosé)
• Or 6 bottle of beers for £25
• Choice of bottles listed below:
• Staropramen 0%
• Budweiser 330ml
• Corona 330ml
• Miller Genuine Draft 330ml
• Madri 330ml
• Peroni 330ml
• Blue Moon 330ml
• Wings Offer - 10, 20, 30 wings (including cauliflower wings) for £8, £15 or £20.
• 10 wings cost £8.
• 20 wings cost £15.
• 30 wings cost £20.
• Choose one of these flavours:
• Honey and Sesame
• Sweet Chilli
• Franks red hot
• All served with Cooling Ranch Sauce
• 2 for 1 Hot Dogs & fries for £8.00
• Classic Hot Dog served with mustard, ketchup and crispy fried onions w/ fries.
• Nachos Sharer - £8.00
• Tortilla chips, with cheese, salsa, guacamole, and sour cream
5. The offer cannot be used in conjunction with any other Aspers offers.
6. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
8. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.
9. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions and Responsible Service of Alcohol.
10. In the event of any dispute the Managers decision will be final.

PARTY PACKAGES:

1. The “Party Packages” Offer is open to all guests at Aspers Westfield Stratford City.
2. The “Party Packages” is available to book all day? every day if it is booked at least 3 days in advance.
3. The “Party Package” offer consists of:
• Beer and pizza, 6 bottled beers and pizza to share £35.
• Wine and pizza, house wine red/white or rosé and pizza to share £30.
• Beer buckets, 6 bottled beers £25
• Big beer buckets, 10 bottled beers £40
• Prosecco bucket, 3 x bottles of Poeti Brut £60
• Wine bucket, 3 bottles of house red, white, or rosé £60
• Big wine bucket, 5 bottles of house red/white or rosé £95
• The pizzas referred to are any pizza on the main menu.
• The bottled beers included in the offer are;
• Staropramen 0%
• Budweiser 330ml
• Corona 330ml
• Miller Genuine Draft 330ml
• Madri 330ml
• Peroni 330ml
• Blue Moon 330ml
• The bottles ‘house wine’ included in the offer are;
• Mountain Range (Sauvignon Blanc)
• Petirrojo (Merlot)
• La Cour des Dames (Grenche Rosé)
• Queen Buffet includes pizza, assorted sliders (egg/meat), fries, chicken goujons, mozzarella dippers, mini mixed spring rolls and one free drink per person for £20 per person.
• King Buffet includes assorted sliders (veg/meat), fries, chicken goujons, mozzarella dippers, mini steak pies, mini roast beef Yorkshire puddings, mini pizzas, mini quiches and one free drink per person for £25 per person.
• Ace Buffet includes canapes on arrival, mini steak pies, mini roast beef Yorkshire puddings, mini pizzas, mini quiches, mini fish and chips, petite fours and one free drink per person for £30 per person.
• Buffet packages are based on a minimum 4 people and include on request the following:
• Free 30-minute gaming demo
• £5 free bet
4. Minimum £100 deposit or 50% of food total paid in advance (whichever is greater).
5. The offer cannot be used in conjunction with any other Aspers offers and specifically cannot be further discounted with membership discount.
6. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
7. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
8. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
9. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.

Aspers Stratford Promotion Terms & Conditions

Aspers Stratford Superbowl 2025 Terms and Conditions

Superbowl Gameday Sharer

1. The “Superbowl Gameday Sharer” (the “promotion”) package is available to all guests at Aspers Casino Westfield Stratford City on Sunday 9th February only (subject to availability of front row seats).
2. The “Superbowl Gameday Sharer” must be paid in advance of Sunday 9th February to secure a premium table.
3. The “Superbowl Gameday Sharer” package consists of two drinks per person, a £5 free bet each, plus hot dogs & fries, chicken wings and nachos to share.
4. The bottled beers included in the “Superbowl Gameday Sharer” package are:
• Staropramen 0%
• Budweiser 330ml
• Corona 330ml
• Miller Genuine Draft 330ml
• Madri 330ml
• Peroni 330ml
• Blue Moon 330ml
5. The pints included in the “Superbowl Gameday Sharer” package are:
• Guinness
• Madri
• Staropramen
• Pravha
• Doom Bar
• Aspall Cider
6. If house wine is chosen, those available within the “Superbowl Gameday Sharer” package are:
• Mountain Range (Sauvignon Blanc)
• Petirrojo (Merlot)
• La Cour des Dames (Grenche Rosé)
7. “Superbowl Gameday Sharer” package can only be pre-booked for a minimum of four people.
8. The pre-booking offer cannot be used in conjunction with any other Aspers offers and specifically cannot be further discounted with Aspers Rewards discount.
9. The Promoter reserves the right to cancel or amend the pre-booked offers at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
10. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
11. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.
12. In the event of any dispute, the managers decision will be final.

Superbowl Live Sport Special

1. The “Superbowl Live Sport Special” (the “promotion”) package is available to all guests at Aspers Casino Westfield Stratford City on Sunday 9th February only (subject to availability).
2. The “Superbowl Live Sport Special” must be pre-booked and paid in advance of Sunday 9th February to secure a table. Upon arrival, a £5 free bet will be provided for use.
3. One of the below food items must be pre-booked from the Live Sport Specials menu to secure a table:
• 10 wings - £8 (including cauliflower wings).
• 20 wings - £15 (including cauliflower wings).
• 30 wings - £20 (including cauliflower wings).
• Choose one of these flavours:
• Honey and Sesame
• Sweet Chilli
• Franks red hot
• All served with Cooling Ranch Sauce
• 2 for 1 Hot Dogs & fries - £8.00
• Nachos Sharer - £8.00
4. The pre-booking offer cannot be used in conjunction with any other Aspers offers and specifically cannot be further discounted with Aspers Rewards discount.
5. The Promoter reserves the right to cancel or amend the pre-booked offers at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms.
6. Any complaints or disputes should be brought to the immediate attention of the Aspers Management Team for resolution.
7. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
8. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers.
9. In the event of any dispute, the managers decision will be final.

Aspers Stratford “Run for the Money” Promotion Terms and Conditions

1. Open to Aspers World members only (free to join for all those aged 18 or over with photographic ID).
2. The "Run for the Money” promotion (“the promotion”) is accessible on all live Punto Banco table games.
3. The promotional period starts from 10am on Sunday 2nd February 2025 to 10pm Sunday 2nd March 2025.
4. Guests who visit the Casino within the promotional period can take part in the “Run for the Money” promotion during promotional period.

The “Run for the Money” promotion

1. Jackpot of £8,888 will be one by the guest who recorded the longest run of the Banks during promotional period.
2. 6 or more run of Banks will be entered into weekly “Run for the Money” draw taking place every Sunday at 10pm during promotional period.
3. “Run for the Money” entry ticket will be issued to the guest who recorded 6 or more run of Banks.
4. Entry ticket will be dropped in the “Run for the Money” prize draw drum.
5. 5 random entry tickets will be drawn every Sunday at 10pm.
6. Selected guests will be offered to spin the “Wheel” to determent winning prize.
7. The “Wheel” will have prizes of £500, £400, £300, £200, £100 and £50.

The “Run for the Money” rules

1. Standard Punto Banco live table game rules apply.
2. Banker button will be allocated to the player, starting from first position.
3. The Banker button moves in a clockwise direction.
4. Banker button moves with bank. The run ends with a Punto outcome.
5. Egalite will pause move of Banker button but will not terminate a run.
6. End of shoe will not terminate a run – it will continue after the shuffle.
7. The Jackpot will be won by the player that records the longest run of banks against his name in the allotted timeframe.
8. If there is a tie, then the Jackpot will be shared equally amongst the winners.
9. The Jackpot will be set at £8,888 with the amount being paid to the winner on the final date of promotion.
10. All players with a run of 6 or more will be entered into the weekly prize draw Baccarat Bonanza which will occur on each Sunday at 10pm during the promotional period.
11. All runs of 6 or more banks will receive “Run for the Money” entry ticket for a weekly prize draw entrance.
12. The promotion will run from each Punto Banco table that is open for play during the promotional period.
13. The prize draw will recommence weekly after the draw is complete and previous names will not be carried forward to the new week.
14. Draws to take place on the following dates and times specified.
    • Sunday 9th February 2025 at 10pm
    • Sunday 16th February 2025 at 10pm
    • Sunday 23rd February 2025 at 10pm
    • Sunday 2nd March 2025 at 10pm
15. The prize draws will be made, and the results determined, by drawing the winning entry tickets from the prize draw drum.
16. Each winner will be given 60 seconds to claim their prize from announcement.
17. The prize draw drum will be emptied after each draw date ready for the following week’s draw.
18. To participate in the draw, guests will be responsible for putting their tickets in to the drum on the night of each draw (it will only be possible to put your tickets in on the night of the draw and you must be present at the time of the draw).
19. The prize ticket drum will be located next to Punto Banco live gaming tables during promotional period.
20. Draw entry tickets must be entered into the drum 5 minutes before the draw is to take place.
21. If the guest is not present a new draw will take place.
22. A guest cannot win more than once on any one night therefore if their ticket is drawn a second or third time it will be discarded, and a new draw will take place.
23. In the event of any dispute the Managers decision will be final.

The “Run for the Money” prize

Jackpot - £8,888

1. Final date of “Run for the Money” promotion, Sunday 2nd March 2025 will have a guaranteed Jackpot winner of £8,888.
2. The Jackpot will be won by the player that records the longest run of banks against his name in the allotted timeframe.
3. The Jackpot will be won by the player that records the longest run of banks against his name in the allotted timeframe.
4. If there is a tie, then the Jackpot will be shared equally amongst the winners.

“Run for the Money” draw prizes

1. 5 weekly draw winners will win of £500, £400, £300, £200, £100 or £50 on the “Wheel” spin.
2. The “Wheel” prizes allocation:
   • Orange - £50
   • Light Blue - £100
   • Dark Blue – £200
   • Red - £300
   • Burgundy - £400
   • Black/White - £500

General

1. The promotional period may be extended or reduced at management discretion, without prejudice to those already taking part.
2. All winners must be aged 18 years or over without exception.
3. Aspers Casino accepts no responsibility for any: Damage, loss, injury or disappointment of any kind endured by any entrant entering the free prize draw.
4. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
5. The free prize draw entry tickets will be retained by Aspers once entered into the draw.
6. Any disputes must be raised with a member of staff or the management team and are subject to Aspers Complaints and Disputes process.
7. In the event of any dispute the Managers decision will be final.
8. By participating, members agree to take part in publicity. Prize winner’s name will be posted on Aspers website www.aspers.co.uk, along with Aspers Facebook and Twitter pages within 48 hours of prize being drawn. Winners must make Aspers aware if they would like to opt out of publicity.
9. Events may occur that render the free prize draw itself impossible due to reasons beyond the control of Aspers.
10. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions, without prejudice to those already taking part.
11. Any customer who is barred or excluded will not be permitted to take part in the competition.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

Aspers Stratford 6 Nations Competition: Win a signed England jersey Terms and Conditions

1. The promotion will run from Friday 31 January 2025 to Saturday 15 March 2025 and is available to all customers aged 18 or over.
2. To enter, customers will need to purchase a food or drink item from the Live Sport Specials menu. After purchasing, they will need to correctly answer a rugby trivia question as well as complete their contact details, then submit their entry ticket into the tombola.
3. Entry tickets can only be provided to customers with a purchase while 6 Nations matches are live and televised in Tanzibar.
4. The winner will privately be drawn on Saturday 15 March. Their trivia question will need to be correctly answered to be deemed a winner.
5. The winner will be contacted on Saturday 15 March by a member of Aspers to visit and collect their prize at a time that suits.
6. The customer’s details must be clear and legible on the entry ticket to ensure they are contactable as a winner.
7. The winner’s name and photo may be posted on the social media profiles of the promotor if consent is provided.
8. The promoter is not responsible for any entries that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
9. Entry constitutes acceptance by the entrant of these terms and conditions.
10. Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
11. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
12. Employees of the promoter, their agents, families, or household members are prohibited from participating in this promotion.
13. Disregard or failure to meet any of these terms may result in the Management cancelling prizes.
14. Promoter: Aspers UK Holdings Limited Group, c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4Y 8EN.

Aspers Stratford “Lucky 8 Chinese New Year” Promotion Terms and Conditions

1. Open to Aspers Reward members (free to join for all those aged 18 or over with photographic ID)
2. The “Lucky 8 Chinese New Year” promotion (“the promotion”) is a free prize draw promotion operated at Aspers Casino Stratford.

Lucky 8 Prize Draw

3. Entry into prize draw is free. No purchase necessary
4. The promotional period starts from 9am on Wednesday 1, January 2025 to Sunday 2, February 2025
5. Daily entries to be collected from Guest Services
6. Tickets will be issued as stated:
• Black & Platinum members = 4 entry tickets per person per day
• Gold members = 3 entry ticket per person per day
• Silver members = 2 entry ticket per person per day.
• Blue members = 1 entry ticket per person per day.
7. Prize Draw will take place at 22:00 on Sunday 2, February 2025
8. Prize Draw tickets available until 21:45 on Sunday 2, February 2025.
9. Prize Draw entries will be accepted into the prize draw drum until 21:55 on Sunday 2, February 2025
10. Participants need to be present to claim their prize.
11. 10 unique winning tickets will be picked at random from the Prize Draw Drum
12. Unless stated otherwise, the winners will be drawn at random from all correct entries received by 21:55 on the day of the draw.
13. Each winner will be given 60 seconds to claim their prize from announcement.
14. Each of the 10 winners will select an envelope containing a specified amount of cash.
15. The envelopes will contain varying amounts of cash which will total £12,880.
16. Cash prizes are: 1 x £8,888, 4 x £888, 5 x £88
17. Winning envelopes will contain a winning cash amount voucher to be redeemed at Cash Desk for cash equivalent.
18. This prize cannot be transferred to another individual

General

19. The promotional period may be extended or reduced at management discretion, without prejudice to those already taking part.
20. Aspers Casino accepts no responsibility for any: Damage, loss, injury or disappointment of any kind endured by any entrant entering the free prize draw.
21. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
22. The free prize draw entry tickets will be retained by Aspers once entered into the draw.
23. Any disputes must be raised with a member of staff or the management team and are subject to Aspers’ Complaints and Disputes Policy.
24. In the event of any dispute the Managers decision will be final.
25. Aspers intends to use winners’ information in publicity. The winner’s name will be posted on Aspers website www.aspers.co.uk, along with Aspers Facebook and Twitter pages within 48 hours of prize being drawn. You must notify Aspers if you wish to opt out of this publicity.
26. Events may occur that render the free prize draw itself impossible due to reasons beyond the control of Aspers.
27. Aspers reserve the right to withdraw or amend this offer in line with Licence Conditions and Codes of Practice “fair and open” provisions.
28. Any customer who is barred or excluded will not be permitted to take part in the competition.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable. You must notify Aspers if you wish to opt out of the use of your data for these purposes.

The Casino MK Promotion Terms & Conditions

The Casino MK “Beat The Banker” Promotion Terms and Conditions

1. Open to Aspers Rewards members only (free to join for all those aged 18 or over with photographic ID).
2. The "Beat the Banker” promotion (“the promotion”) is a free prize draw promotion operated at The Casino MK.
3. The promotional period starts from midday on Sunday 2nd, February 2025 to Midnight Saturday 1st, March 2025.
4. Guests who visit the Casino within the promotional period can receive an entry ticket to the free prize draw to enter the “Beat the Banker” draws on the specified dates.
5. Daily entries to be collected from Guest Services
6. Tickets will be issued as stated:
• Gold, Black and Platinum members = 3 entry tickets per person per day.
• Silver members = 2 entry tickets per person per day.
• Blue members = 1 entry ticket per person per day.
7. Guests can receive.
• Daily prize draw tickets can be collected between Sunday 2nd, February to Saturday 8th, February. These will be valid for the draws on Saturday 8th February.
• Daily prize draw tickets can be collected between Sunday 9th to Saturday 15th, February. These will be valid for the draws on Saturday 15th February.
• Daily prize tickets can be collected between Sunday 16th, February to Saturday 22nd, February. These will be valid for the draws on Saturday 22nd February.
• Daily prize tickets can be collected between Sunday 23rd, February to Saturday 1st, March. These will be valid for the draws on Saturday 1st March.
8. Draws to take place on the following dates and times specified.
• Saturday 8th February 2025 at 9pm, 10pm, 11pm & Midnight
• Saturday 15th February 2025 at 9pm, 10pm, 11pm & Midnight
• Saturday 22nd February 2025 at 9pm, 10pm, 11pm & Midnight
• Saturday 1st March 2025 at 9pm, 10pm, 11pm & Midnight

Prize Draw

9. The prize draws will be made, and the results determined, by drawing the winning entry tickets from the prize draw drum.
10. Each winner will be given 3 minutes to claim their prize from announcement.
11. The prize draw drum will be emptied after last draw ready for the next draw on the next night.
12. To participate in the draw, guests will be responsible for putting their tickets into the drum on the night of each draw (it will only be possible to put your tickets in on the night of the draw and you must be present at the time of the draw).
13. The prize ticket drum will be in front of the Beat The Banker Board from midday on the day of the prize draw.
14. Draw entry tickets must be entered into the drum 10 minutes before the draw is to take place.
15. If the guest is not present a new draw will take place.
16. A guest cannot win more than once on any one night therefore if their ticket is drawn a second or third time it will be discarded, and a new draw will take place.
17. The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
18. Entry constitutes acceptance by the entrant of these terms and conditions.
19. In the event of any dispute the Managers decision will be final.

Higher or Lower

20. Each winner will participate in the “Beat the Banker” the “Banker” will shuffle the pack of 52 cards and the winner will randomly pick 5 playing cards face down on the board.
21. The winner will then attempt to guess all 5 playing cards, whether the next card in line Higher or Lower rank is than the previous card.
22. If the card is the same rank as the previous card, then that will be considered not correctly guessing.
23. The “Banker” will start the game by turning over the first card, the winner will be given an opportunity to swap the first card shown with a different card face down from the shuffled pack
24. The winner will be given a chance to guess whether the next card in line is ranked Higher or Lower than the previous card and thereafter. The maximum amount a guest can win is £250. This is achieved by the subsequent 5 cards being guessed correctly.
25. If the customer does not correctly guess the next card in line is higher or lower rank, they will win £50.00 Aspers Rewards Points.
26. Ace’s will be valued as 1 (One)

General Terms

27. Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
28. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the winners and or their guests by way of redemption of the prize.
29. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.
30. The promotional period may be extended or reduced at management discretion.

Promoter. Aspers UK Holdings Ltd Group. 3 Dorset Rise, Blackfriars, EC4 Y8E

The Casino MK £20 Matchplay – Electronic Roulette

• The promotion will run from Monday 6th January – 2nd February 2025 and is only open to Aspers Rewards members.
• Only valid to members who received the promotional email. Members will receive a promotional email for the following weeks.
• W/C – 6th January
• W/C – 13th January
• W/C – 20th January
• W/C – 27th January
• Valid for Electronic Roulette
• Exchange £20 cash at cash desk for a £40 promotional ticket which can be used on Electronic Roulette ONLY
• Only one promotional ticket can be redeemed per week.
• Electronic Roulette - all promotional funds must be staked before cashing out.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK Winning Wednesdays Terms & Conditions

£10 Matchplay

• The promotion will run from Wednesday 8th January – Wednesday 26th February and is only open to Aspers Rewards members.
• Valid for use on all Slot and Electronics machines
• Exchange £10 cash at cash desk for a £20 promotional ticket which can be used on slots or electronic roulette.
• Slots and Electronics - all promotional funds must be staked before cashing out.
• One match play offer per person on the Wednesday’s of the promotion.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other terms contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

Fusion Buffet

• The promotion will run on Wednesday 8th, 15th, 22nd & 29th January 2025 and every Wednesday in February 2025 and is only open to Aspers Rewards card holders (18+).
• The fusion buffet will be served in the Clary’s Bar from 6pm -8pm
• The cost of the buffet is £2 per person per plate.
• The fusion buffet is limited and subject to availability.
• Any complaints or disputes should be brought to the immediate attention of the Aspers management team for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK Chinese New Year Promotion Terms & Conditions

• The promotion will run from Wednesday 1st January 2025 to Saturday 1st February 2025 and is only open to Aspers Rewards members.
• Tickets can be collected daily at Cash Desk/Guest Services and are limited to:
• Gold, Black and Platinum = 3 entry tickets per guest per day
• Silver = 2 entry ticket per guest per day
• Blue = 1 entry ticket per guest per day.
• The draws will take place on Saturday 1st February at 10pm, 11pm and midnight and entry tickets must be in the tombola 10 minutes before the draw.
• Members must be present at the time of the draw to win. Winners will be chosen randomly from the tombola and will have 1 minutes to claim the prize by producing their membership card. The winner will be announced up to 3 times and if the prize is not claimed within 45 seconds, a re-draw will take place.
• The Aspers Reward member’s name and membership number must be displayed on the entry ticket and verified for the member to be confirmed as a winner.
• The Promoter is not responsible for any entries that are incomplete, misdirected, late, lost, damaged or stolen and these will not be replaced. Photocopies or reprints will not be accepted.
• The tombola will be cleared after the final draw which takes place at midnight.24 winners will be drawn from the tombola and will select an envelope containing a specified amount of cash or low value prize that they will win. Prizes are as follows:
• Cash prizes are: 1 x £500, 5 x £200, 5 x £100, 10 x £50 and 3 x low value prizes.
• Winning envelopes will contain a voucher to be redeemed at Cash Desk.
• Entry constitutes acceptance by the entrant of these terms and conditions.
• Any complaints or disputes should be brought to the immediate attention of Venue Management for resolution.
• The Promoter reserves the right to cancel or amend the promotion at any time. If participants have already met the qualifying criteria for the promotion, they will be entitled to participate in the promotion on the terms entered, (subject to any expiry or other conditions contained in these terms) and entitled to any benefits associated with the promotion.
• Employees of the Promoter, their agents, families, or household members are prohibited from participating in this promotion.
• Disregard or failure to meet any of these terms may result in the management cancelling prizes.
• Promoter: Aspers UK Holdings Limited Group, c/o WB Company Services Limited, 3 Dorset Rise, Blackfriars, London, EC4 Y8E

The Casino MK £10 Match Play Offer Terms & Conditions

1. Open to Aspers Rewards Slots club qualifiers only.
2. £20 playable only voucher will be issued at cash desk on receipt of £10 cash and the £10 match play voucher.
3. Only valid for named Aspers Rewards Slots club qualifier on dates specified.
4. Not available on Electronic Roulette or Live Tables.
5. Offer only available on Slots machines available.
6. Vouchers have no cash value, are non-transferable and can only be used once on the day of the promotion.
7. No photocopies accepted. All vouchers will be retained by Aspers.
8. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
9. Management reserves the right to withdraw a voucher offer at any other time.
10. Any disputes must be raised immediately with a member of staff.
11. Vouchers can only be redeemed in the casino where the voucher was awarded. For full terms and conditions, visit aspers.co.uk.
12. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
13. The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.

The Casino MK £4 Match Day pints promotion Terms and Conditions

1. Open to any Guest at Aspers Milton Keynes
2. Offer valid for on football games shown in the casino.
3. Offer times valid 1 hour before kick-off and 1 hour after the final whistle.
4. £4 offer only includes Coors, Staropramen, Aspall & Doom Bar & 175ml House Wine
5. The offer may only apply to certain bars and areas of the casino pending dates and other events.
6. Aspers reserves the right to amend the selected drinks at any time.
7. Aspers Rewards discount cannot be used in conjunction with this offer.
8. Aspers Rewards points cannot be used in conjunction with this offer.
9. The promotional period may be extended or reduced at management discretion.
10. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers’ Management discretion.
11. Any disputes must be raised with a member of the Aspers’ Management team.
12. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
13. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the Aspers Rewards member by way of redemption of the prize.
14. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.
15. Managers decision is final.

The Casino MK Poker League Terms and Conditions

1. This promotion is only available to Aspers Rewards Members who participate in a regularly scheduled poker tournament held at The Casino MK.
2. This promotion will run from the 1st to the last day of each calendar month.
3. Customers will earn 20 points for entering a tournament.
4. Customers will also be awarded additional points for their finishing position on the final table. The awarded points are detailed below:

Finishing Position	Points
1st	100 points
2nd	90 points
3rd	80 points
4th	70 points
5th	60 points
6th	50 points
7th	40 points
8th	30 points
9th	20 points
10th	10 points

5. The prizes are detailed below:
• 1st Prize- 5 free entries into any regularly scheduled poker tournament of their choice in the following month and 2,500 Aspers Rewards points.
• 2nd Prize- 3 free entries into any regularly scheduled poker tournament of their choice in the following month and 1,500 Aspers Rewards points.
• 3rd Prize- 2 free entries into any regularly scheduled poker tournament of their choice in the following month and 1,000 Aspers Rewards points.
• 4th and 5th Prize- 1 free entry into any regularly scheduled poker tournament of their choice in the following month and 500 Aspers Rewards points.
• The Monthly Friday £10k GTD is NOT included in the free entry.
6. Re-entries, re-buys and add on’s are not included in the prize.
7. Prizes cannot be used for entry into satellite tournaments, private tournaments or special events. Players will NOT earn points on the Monthly Friday £10k GTD.
8. If a customer is suspended for any reason, they will automatically be removed from this promotion and forfeit any prizes they had won.
9. In the event of a dispute, the card room manager/ supervisor will make a decision. If a customer is unhappy with the manager/supervisor’s decision, they can follow the dispute procedure as stated on our website: www.thecasinomk.co.uk.
10. The management reserve the right to amend or discontinue this promotion at any time by displaying a notice to that effect.

The Casino MK High Hand Terms and Conditions

1. This promotion is only available to Aspers Rewards Members who participate in a poker cash game held at The Casino MK.
2. This promotion will run weekly from Monday – Sunday.
3. This promotion will be funded by taking £1 from every pot over £30 that goes to the flop.
4. If a customer has a qualifying hand (minimum full house) using both of their hole cards, the dealer will call the supervisor who will verify and record the hand. The pot must be a minimum of £30 for the hand to qualify.
5. At the end of the week, the customer who has the highest hand will win the collected total from that week, (Winning Hand and amount will be confirmed on the Monday after the week in play and cannot be collected before then).
6. If the highest hand if achieved by more than one customer, the total collected prize will be split between the multiple customers who have the highest hand. (Eg. 2 players, total collected amount £500= £250 per player).
7. If a customer is suspended for any reason, they will automatically be removed from this promotion and forfeit any prizes they had won.
8. In the event of a dispute, the card room manager/ supervisor will make a decision. If a customer is unhappy with the manager/supervisor’s decision, they can follow the dispute procedure as stated on our website: www.thecasinomk.co.uk.
9. The management reserve the right to amend or discontinue this promotion at any time by displaying a notice to that effect.

The Casino MK Complimentary Meal Voucher – Clary’s Bar & Grill Terms and Conditions

1. Voucher is available between Thursday 5pm -11pm, Friday, Saturday 5pm -11:30pm & Sunday 12pm -6:30pm
2. Voucher is valid for Clary’s Bar and Grill at Casino MK
3. Offer applies to Starters, Main Course and Desserts
4. Extras and Sides are not included in the offer.
5. Casino MK is open to all those aged 18 or over; photo ID required.
6. Voucher is for a 2-course meal from the main Clary’s Bar & Grill menu for up to 2 people.
7. Voucher is subject to availability.
8. Voucher can only be used once, and Aspers will retain voucher once redeemed.
9. Vouchers have no cash value and are non-refundable.
10. Voucher cannot be used in conjunction with any other offer.
11. Vouchers must be given to a member of staff in Clary’s Bar & Grill to redeem the offer.
12. Offer is only valid for up to 2 people.
13. Casino MK reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions.
14. Not open to Casino MK employees or those associated with employees.
15. Any disputes must be raised immediately with a member of the management team.
16. Any customer who is barred or excluded will not be permitted to the promotion.
17. Management reserves the right to withdraw or amend this offer at any time.
18. The promotional period may be extended or reduced at management discretion.
19. Casino MK Management decision is final.
20. This promotion is only valid during the specific times and dates of the promotion as detailed above.
21. Customers can only redeem the offer once.
22. Voucher is only valid until 31st December 2024

The Casino MK 241 Theatre Offer Terms and Conditions

1. Offer available between Thursday 5pm -11pm, Friday & Saturday 5pm -11:30pm
2. Offer is valid for Clary’s Bar and Grill only.
3. Casino MK is open to all those aged 18 or over; photo ID required.
4. Casino MK reserve the right to withdraw or amend this offer at any time in line with Licence Conditions and Codes of Practice “fair and open” provisions.
5. Not open to Casino MK employees or those associated with employees.
6. Any disputes must be raised immediately with a member of the management team.
7. Any customer who is barred or excluded will not be permitted to the promotion.
8. Management reserves the right to withdraw or amend this offer at any time.
9. The promotional period may be extended or reduced at management discretion.
10. Casino MK Management decision is final.
11. This promotion is only valid during the specific times and dates of the promotion as detailed above.
12. Customers may redeem the offer pre or post theatre performance and must show evidence of e-ticket from MK theatre on payment of meal.
13. Booking is not essential but to avoid disappointment Casino MK advise that visitors book a table in advance.

The Casino MK Free Shuffleboard Experience Terms and Conditions

• The voucher entitles the user to 50 % discount of full price or Complimentary Session of Shuffleboard experience.
• Voucher must be redeemed at Guest Services
• All Vouchers will be retained by Aspers.
• Vouchers have no cash value and are non-refundable.
• Vouchers cannot be used in conjunction with any other offer.
• Management reserves the right to withdraw any voucher offer at any time.
• Voucher is subject to availability.
• The Voucher is valid for up to 8 people.
• Voucher can be redeemed at Guest Services or at Tanzi bar.
• Voucher cannot be used in conjunction with any other offer.
• Aspers reserve the right to withdraw or amend this offer at any time in line with Licence Conditions and Codes of Practice “fair and open” provisions.
• Not open to Casino employees or those associated with employees.
• Any disputes must be raised immediately with a member of the management team.
• Any customer who is barred or excluded will not be permitted to the promotion.
• The promotional period may be extended or reduced at management discretion.
• Casino MK Management decision is final.
• Customers can only redeem the offer once.
• Voucher is only valid for up to 6 months.

The Casino MK Slots Club Terms and Conditions

£30 for £20 and £50 for £30 Slots offer

1. Open to Aspers Rewards Slots Club qualifiers only, being 18 years or over.
2. The offer is available at Aspers Casino Newcastle, and The Casino MK to slots club qualifiers on designated dates.
3. Aspers Rewards Slots Club qualifiers may exchange £20 cash for £30 or £30 for £50 slots play* during the opening hours of each casino on the dates specified on the slots club voucher.
4. Only one offer can be redeemed on the designated day or days of the offer.
5. The offer cannot be redeemed as cash and can only be used on the dates and times stated.
6. *The £20 or £30 cash may be exchanged at cash desk for a £30 or £50 playable only slots voucher.
7. The promotional period may be extended or reduced at management discretion.
8. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
9. Any disputes must be raised with a member of The Aspers Management team.
10. The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.
11. Aspers accepts no responsibility for any: Damage, loss, death or injury of any kind endured by the customer by way of redemption of the prize.
12. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.

£10 MATCH PLAY Offer

1. Open to Aspers Rewards Slots club qualifiers only.
2. £20 playable only voucher will be issued at cash desk on receipt of £10 cash and the £10 match play voucher.
3. Only valid for named Aspers Rewards Slots club qualifier on dates specified.
4. Not available on Electronic Roulette or Live Tables.
5. Offer only available on Slots machines available.
6. Vouchers have no cash value, are non-transferable and can only be used once on the day of the promotion.
7. No photocopies accepted. All vouchers will be retained by Aspers.
8. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
9. Management reserves the right to withdraw a voucher offer at any other time.
10. Any disputes must be raised immediately with a member of staff.
11. Vouchers can only be redeemed in the casino where the voucher was awarded. For full terms and conditions, visit aspers.co.uk.
12. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
13. The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.

FREE DRINK Offer

1. Open to Aspers Rewards Slots club qualifiers only.
2. Any pint of draught beer, lager or cider, single spirit or 175ml glass of wine available on the day of the offer.
3. Exchange your free drink voucher with a member of the Food & Beverage team.
4. Only one drink per person on the day of the offer.
5. Vouchers have no cash value and are non-transferable. No photocopies accepted. All vouchers will be retained by Aspers.
6. Vouchers cannot be exchanged for any other service or used in conjunction with any other offer.
7. Management reserves the right to withdraw a voucher offer at any other time.
8. Any disputes must be raised immediately with a member of staff. Vouchers can only be redeemed in the casino where the voucher was awarded.
9. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.
10. The promotion is not available to employees of the Aspers UK Holdings Limited, Group or anyone associated with the Group or its employees.
11. For full terms and conditions, visit aspers.co.uk.

The Casino MK “Weekly Slots Tournaments” Terms and Conditions

1. The Weekly Slots Tournaments are open to Aspers Rewards members only (free to join for all those aged 18 or over with photographic ID).
2. The Weekly Slots Tournaments are free to enter, no purchase necessary.
3. Guests will have a chance to play the Slot tournaments every Friday, Saturday, and Sunday in January 2025 at The Casino MK.

Weekly Tournament Conditions

1. Guests will be required to register from 18:00 to take part on the day of the specified tournament.
2. Registrations start 1 hour before the start of the tournament at 19:00
3. Registrations takes place at Guest Services at The Casino MK.
4. Places will be awarded on a first come first served basis and subject to availability.
5. Each round will run for 3 minutes,
6. Tournament game will vary each week.
7. Every participant will start with 7,500 points to play during the tournament. Points have no cash value.
8. Number of Slot machines available within each tournament; Milton Keynes = 10
9. The total weekly prize pool of £275 will be issued at cash desk to the winner(s)
10. Each of the weekly Tournaments has a maximum of ten rounds.
11. The winners for each weekly Tournament will be announced directly after the conclusion of the last round.
12. Cash prizes only will be awarded throughout the weekly Slots Tournaments and paid out at Cash Desk.
13. The highest number of points accumulated in each round during the tournament shall go into a final round and the top 5 highest points accumulated from the final round will win the following prizes:
• 1st Prize = £100
• 2nd Prize = £75
• 3rd Prize = £50
• 4th Prize = £25
• 5th Prize = £25

General

1. In the event of a tie breaker, a coin will be flipped to determine the winner.
2. Any disputes must be raised immediately with a member of the Management team.
3. In the event of any dispute the Managers decision will be final.
4. Aspers reserve the right to withdraw or amend this offer at any time In line with Licence Conditions and Codes of Practice “fair and open” provisions.
5. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
6. Aspers accepts no responsibility for any damage, loss, death, or injury of any kind endured by the winners and or their guests by way of redemption of the prize.
7. Any customer who is barred or excluded will not be permitted to take part in the competition.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

INTELLECTUAL PROPERTY & CONSENTS
By entering this Promotion, you are consenting to our use of your entry to publicise this Promotion. This means that we may use all names, images, descriptions, photographs, video footage, and other information, which you have submitted on entry, in any media, without paying you any remuneration therefore and without any time restriction. You also agree that we may film, record or photograph you in connection with the competition and/or the Prize if applicable.

The Casino MK - LIVE BINGO RULES OF PLAY

1. The normal range of numbers is 1 to 90
2. Main session book cost £10.00
3. Each flyer cost £1.00.
4. At the start of each game the caller will announce which book/ticket is to be played and which combination must be completed to win.
5. You must not split the book.
6. The caller will select a number by operating a random number generator and the number is deemed called immediately the caller commences speaking.
7. The number will be shown on the media screen. In the event of a discrepancy the number shown will prevail over the number called.
8. If the number called appears on the combination in play the customer should mark off that number but leave it suitably legible to be easily checked.
9. The first customer who marks off all numbers on the combination, line ,2lines or full house, should call out before the next number is called to claim the prize. You must be heard and stop the game before the next number is called. The winning card must contain the last number called.
10. It is the customers responsibility to make themselves heard by the caller.
11. Where more than 1 game is played on the same ticket, the 2nd game cannot be won until the 1st game has ended and at least 1 further number has been called.
12. A host will check the winning ticket and the caller will confirm whether the claim is valid.
13. If more than one customer claims the prize will be divided equally. If the prize is non-monetary, it will be carried forward to a separate game or subject to a play off or substituted by cash or non-monetary alternative.
14. In the event of a machinal malfunction or duplication or incorrect game tickets being issued resulting in multiple claims, all claimants will share the prize equally.
15. Once the caller has declared the game closed and cleared the screen, no further claims will be accepted.
16. Where more than one game is played on the same ticket the second game cannot be won until the first game has ended and at least one further number has been called.
17. Ticket sharing or prize sharing arrangements are not recognised or permitted.
18. In the event of an equipment malfunction which prohibits the continuation of the game in progress, all stake and remaining prize pool will be return to customers during the session.
19. All or part of the participant fee may be waived at the discretion of The Casino MK.
20. A Jackpot will operate on the last Full House every day, to win the Jackpot the player must call a valid full house on/within the maximum number of numbers permitted on that day. The maximum number of numbers in respect of the Jackpot will commence at 46 and increase by 1 each week until won.
21. The Jackpot will commence at £250 and increase by £10 each day until won or reaching the cap of £1,000.
22. In the event there is more than one winner the Full House qualifying for a Jackpot the prizemoney will be equally shared.
23. Once a Jackpot has been won it will recommence the following week starting at £250 on/within 46 numbers.
24. In the event of a dispute the decision of the management is final.

The Casino MK - Aspers Live first round terms and conditions

1. Open to Aspers Rewards members only, being 18 years or over.
2. Aspers Live first round promotion is available at The Casino MK.
3. This promotion runs on the last Saturday of every month when live music is performed at The Casino MK, from 9pm until midnight.
4. The Aspers Live first round offer is available to both members and non-members.
5. When a table for four or more is booked through easy pre orders, each member of the booking will receive their first drink order for free. This is to the maximum of six people.
6. The free drink can either be any house drink.
7. This offer will only apply to the first drink for each member of the party (up to 6 people) and not any drinks thereafter.
8. The offer runs an hour before the acts start and during the acts performance.
9. The offer ends once the nights act has finished performing.
10. The promotional period may be extended or reduced at management discretion.
11. The Casino MK reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at The Casino MK’s’ Management discretion.
12. Any disputes must be raised with a member of the Casino MK’s’ Management team.
13. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
14. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

The Casino MK Sunday roast offer

1. Sunday lunch offer available from 12noon until 7pm every Sunday in MK
2. Open to all customers
3. Not to be used in conjunction with Aspers Rewards discounts
4. Menu only available on the dates and times specified

Aspers Group Promotion Terms & Conditions

Aspers Group Welcome Back Terms & Conditions

1. Open to selected Aspers Rewards members only, 18 years and over.
2. The offer is available at Aspers Newcastle, Stratford and the Casino Milton Keynes.
3. Invited guests will receive an email or SMS from Aspers Casino containing a link to their QR code.
4. The offer is valid from a fixed number of days from the date the email is sent. The dates will be visible on the QR code.
5. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their QR code.
6. Only one promotional free points voucher to be redeemed per customer per operational day.
7. Value of the voucher is the amount of Aspers Rewards points added to members account, these will only be added upon redemption of the voucher in an Aspers venue.
8. Vouchers have no cash value, are non-refundable.
9. No photocopies or reprints accepted.
10. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
11. Aspers reserve the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Aspers Management’s discretion, without prejudice to those already taking part.
12. Any disputes must be raised with a member of the Aspers Management team and are subject to Aspers’ Complaints and Disputes process.
13. The promotion is not available to employees or employee relatives of the Aspers UK Holdings Limited group, or anyone directly linked with the group or its employees.
14. Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer.

Aspers Group Extended We’ve Missed You Terms & Conditions

1. Open to selected Aspers Rewards members only, 18 years and over.
2. The offer is available at Aspers Newcastle, Stratford and The Casino Milton Keynes.
3. Invited guests will receive an email from Aspers Casino containing details of an offer they can redeem.
4. The offer is valid for the recipients first visit only following a period of at least 92 days of logged inactivity.
5. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their email.
6. Only one promotional free points offer to be redeemed per customer per operational day.
7. Value of the voucher is the amount of Aspers Rewards points added to members account.
8. No photocopies or reprints accepted.
9. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value.
10. Aspers reserve the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Aspers Management’s discretion, without prejudice to those already taking part.
11. Any disputes must be raised with a member of the Aspers Management team and are subject to Aspers’ Complaints and Disputes process.
12. The promotion is not available to employees or employee relatives of the Aspers UK Holdings Limited group, or anyone directly linked with the group or its employees.
13. Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer.

Aspers Group Free Play On Us Terms and Conditions

1. Open to selected Aspers Rewards members only, 18 years and over
2. The offer is available at Aspers Newcastle, Stratford and the Casino Milton Keynes
3. Invited guests will receive an email from Aspers Casino containing a link to their QR code
4. The offer is valid for 7 days from the date the email is sent
5. Voucher values are £10 for Giraffe and £25 for Elephant
6. Within the email, guests are advised to redeem their voucher at the Cash Desk or Guest Services at Stratford by showing their QR code
7. Only one promotional free play voucher to be redeemed per customer per operational day
8. Value of the voucher is the amount of promotional free play
9. Free Play Voucher is for Slots/Electronic Roulette or Table games
10. Free play bets can be played anywhere directly on the layout and cannot be broken down into smaller denominations
11. Free Play Voucher play must be played on the day of redemption
12. Free Play Voucher must be played through
13. Vouchers have no cash value, are non-refundable
14. No photocopies or reprints accepted
15. The offer and vouchers included are non-transferable and cannot be redeemed for any cash value
16. Aspers reserve the right to amend or withdraw any time before the promotional period has begun or there has been any participation, at Aspers Management’s discretion
17. Any disputes must be raised with a member of the Aspers Management team
18. The promotion is not available to employees or employee relatives of the Aspers UK Holdings Limited group, or anyone directly linked with the group or its employees
19. Any guest who is barred or excluded from an Aspers’ premises will not be eligible to redeem the offer

Aspers Group Your Next Visit terms and conditions.

1. Open to all Aspers Rewards members after each of their first four visits starting from 22nd December 2021, who must be 18 years or over.
2. First four visit offers are available at Aspers Casino Westfield Stratford City, Aspers Casino Newcastle and The Casino MK.
3. Each offer has a 30-day redemption period from the date the email was sent.
4. Only one offer per visit can be redeemed.
5. Offers included within the next visit emails are stated below:
• 500 Aspers Rewards Points
• 750 Aspers Rewards Points
• £20 match play
• £25 match play
• Two free drinks and two free £10 bets
• Two £20 free bets
6. To claim 500 Aspers Rewards Points, guests must present the QR code they were emailed to Cash Desk along with their Aspers Rewards card.
7. To claim 750 Aspers Rewards Points, guests must present the QR code they were emailed to Cash Desk along with their Aspers Rewards card.
8. To redeem either the £20 match play, £25 match play, two free drinks, two free £10 bets or two £20 free bets, guests must show the corresponding email to Guest Services at Aspers Casino Stratford City and Cash Desk at Aspers Newcastle and the Casino MK, along with their Aspers Rewards Card to receive their voucher.
9. All offers can only be redeemed once.
10. All offers are non-transferable and cannot be used in conjunction with any other offers.
11. To claim the free drinks, recipients will need to show their free drinks voucher, handed to them at Guest services Aspers Casino Stratford City and Cash Desk at Aspers Newcastle and the Casino MK to their server when ordering at the bar.
12. The two free drinks must be used by the email recipient and one guest of their choosing. This offer cannot be used to order two drinks for one individual.
13. The match play and free bet offers can be used for either table games or electronic products. This is the choice of the email recipient.
14. The promotional period may be extended or reduced at management discretion.
15. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
16. Any disputes must be raised with a member of The Aspers Management team.
17. The promotion is not available to employees of the Aspers UK Holdings Limited Group or anyone associated with the group or its employees.
18. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.

Aspers Group Eat, Drink and Play email offer terms and conditions

1. Open to people who have received the Eat, Drink and Play email, who must be 18 years or over.
2. Eat, Drink and Play email offer is available at Aspers Casino Westfield Stratford City.
3. Eat, Drink and Play email offer is only available to the named recipient of the email.
4. The email recipient will have 30 days from receipt of the email to redeem their offers.
5. Offers include £10 Free Play and 50% off a meal at Tanzibar.
6. The 50% off at Tanzibar is for food and does not include beverages (alcohol or soft drinks)
7. 50% will be taken off the email recipient’s final food bill. Drinks will have to be purchased at full price.
8. The Tanzibar 50% off offer can be used for up to four people maximum, but the bill must be paid collectively.
9. This offer is non-transferable.
10. Both Eat, Drink and Play email offers can only be used once in the 30 day period from receipt of email.
11. To redeem the 50% off at Tanzibar, the email recipient must show the new business email to their server when ordering.
12. To redeem the £10 free play, recipients of the Eat, Drink and Play email will need to show their email to Cash Desk.
13. Eat, Drink and Play email recipients can only claim this offer once.
14. Eat, Drink and Play email recipients can choose between £10 free play for either tables or electronics.
15. The offer of £10 free play is only available for 30 days from receipt of the email.
16. The promotional period may be extended or reduced at management discretion.
17. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual member at Aspers Management discretion.
18. Any disputes must be raised with a member of The Aspers Management team.
19. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
20. Any guest who is barred or excluded from an Aspers premises will not be eligible to redeem the offer.

Aspers Rewards Promotion Terms & Conditions

Aspers Rewards Birthday Offer terms and conditions

1. Open to invited Aspers Rewards Giraffe, Elephant, Rhino cardholders only who must be 18 years or over.
2. Cardholders will be entitled to one annual birthday offer in the month of their birthday subject to opting in for one or more marketing contact permissions using the Aspers Rewards sign-up process.
3. Marketing contact permissions include email, SMS and post.
4. To receive a birthday offer, it is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, email, phone number and/or physical address.
5. The birthday offer must be redeemed by the named recipient.
6. Cardholders will need to show their Aspers Rewards card when redeeming the offer.
7. The birthday offer for each tier is a value of Aspers Rewards Points, with the amount for each cardholder tier as follows:
• 2,000 Aspers Rewards Points for Giraffe
• 5,000 Aspers Rewards Points for Elephant
• 10,000 Aspers Rewards Points for Rhino
• A house drink for the guest and a friend
8. A guest may redeem their points from Guest Services (or Cash Desk at Aspers Newcastle, The Casino MK).
9. You may exchange your points for Aspire chips, free play tickets for slots and electronic roulette or food & drink.
10. A house drink for the guest and a friend: Valid for one use on selected house beverages including, soft drinks, draught beers, wine and spirits. Offer can be redeemed at any of our bars or table service. There is no cash alternative for this offer. This offer is subject to responsible service of alcohol guidelines and can be revoked at discretion of Aspers management.
11. Invited Members must redeem their birthday offer within 30 days of the received offer.
12. Not to be used in conjunction with any other offer.
13. Any disputes must be raised immediately with a member of the Management team.
14. The Aspers Rewards birthday offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, guests will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
15. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
16. Any guest who is barred or excluded from the premises under any circumstance will not be allowed to take up the birthday offer.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.

Aspers Rewards “Refer a Friend” Offer Terms and Conditions

1. Open to Aspers Rewards members only (free to join for all those aged 18 or over with photographic ID)
2. Aspers Rewards loyalty Members will be entitled to the “Refer a Friend” offer once the referred party has completed the Aspers Rewards sign-up process.
3. To receive the “Refer a Friend” offer, it is the responsibility of the Aspers Rewards Loyalty Member to notify Aspers of any change to their details including, but not limited to a change to their name, email, phone number and/or physical address.
4. All Aspers Rewards sign ups are to be completed at Guest Services (or Cash Desk at Aspers Newcastle)
5. The offer must be redeemed by the referee.
6. One referee only per referral can redeem the offer.
7. There is no limit to the number of new referrals a Guest can make.
8. Cardholders will need to show their Aspers Rewards Loyalty card when redeeming the offer.
9. The “Refer a Friend” offer is a value of Aspers Rewards Loyalty Points and a Food & Beverage voucher, with the amount as follows: 2,000 Aspers Rewards Points A house drink for the guest and a friend
10. A guest may redeem their points from Guest Services (or Cash Desk at Aspers Newcastle, The Casino MK) once the referred guest has completed the sign-up process.
11. A house drink for the guest and a friend: Valid for one use on selected house beverages including, soft drinks, draught beers, wine, and spirits. Offer can be redeemed at any of our bars or table service. There is no cash alternative for this offer. This offer is subject to responsible service of alcohol guidelines and can be revoked at discretion of Aspers management.
12. The existing member must redeem their “refer a friend” offer on the same day of the referred member signed up to the Aspers Rewards loyalty Scheme.
13. Not to be used in conjunction with any other offer.
14. Any guest who is barred or excluded from the premises under any circumstance will not be eligible to redeem the offer.
15. The Aspers Rewards “Refer a Friend” offer may be extended or reduced at management discretion in line with the Gambling Commissions Licence Conditions and Codes of Practice “fair and open provisions”, guests will be notified of material changes to terms and conditions before they come into effect and can be by a notice being displayed.
16. Whilst the promotion could be cancelled or amended by Aspers management at any time, this is without prejudice to any guest that has already signed up for the promotion in question.
17. The promotion is not available to employees of the Aspers UK Holdings Limited group, or anyone associated with the group or its employees.
18. Any disputes must be raised immediately with a member of the Management team.
19. Events may occur that render the promotional offer itself impossible due to reasons beyond the control of Aspers
20. In the event of any dispute the Managers decision will be final.

DATA PROTECTION
Names and email addresses will be collected and used to process entries. Your details may remain stored after the End Date but will not be used for marketing unless you have ticked an opt-in box on entry. If you have opted in to receive marketing communications, then your details will be used in accordance with the information given when you ticked the opt-in box and gave your consent.