Terms, Conditions & Policies

 

These terms and conditions govern participation in the Aspers World loyalty rewards programme (“Aspers World”) and the issue and use of the Aspers World cards. Within these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person who has agreed to the Aspers World terms and conditions and to whom an Aspers World card has been issued.

These terms and conditions should be read in conjunction with the casino rules, available onsite and online at www.aspersstratford.co.uk, www.thecasinomk.co.uk, www.aspersnorthampton.co.uk and www.aspersnewcastle.co.uk. If you apply to join Aspers World, you agree to these terms.

  1. To participate in Aspers World, Members must be 18 years or over.
  2. Aspers World is free to join.
  3. Employees of Aspers are not eligible to join Aspers World.
  4. Members can earn Aspers World Points on slot machines, electronic gaming terminals, table games, poker and food and beverage.
  5. Subject to these terms, Aspers World may entitle a Member to benefits, to be determined and awarded at Aspers’ absolute discretion, on the basis of information recorded by use of the card during the Member’s visits to participating casinos operated by Aspers.
  6. Admission to Aspers World may only be granted at Aspers’ absolute discretion following an application for membership. An application may only be made in respect of an individual.
  7. Full membership will require valid photo identification along with a photographic image being taken of the applicant and retained by Aspers, before full membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
  8. Valid photo identification is defined as current passport, current UK photo driving licence, current EEA member state identity card, current international photo driving licence, current resident permit (resident permit please ask at Guest Services for details).
  9. All Aspers World cards remain the property of Aspers.
  10. Aspers Online Limited: by registering with Aspers.com through the express opt-in box on the Aspers World application form, and subject to selecting marketing contact permissions, you acknowledge that the Aspers Group may share and/or disclose your personal information such as your name, email address and telephone number with our business partner Daub Alderney Limited (“Daub”), with regards to setting up an Aspers.com account. We may also share and disclose personal information with “Daub” for the purpose of providing you with marketing offers for Aspers.com which we believe may be of interest to you. Daub Alderney Limited shall hold and treat any customer data to the extent required as if “Daub” was a data controller of such customer data for the purposes of the Data Protection Act 2018. Daub Alderney Limited is licensed and registered with the UK Gambling Commission (licence number 39022). Daub Alderney Limited registered at Turing House, Gibauderie, St Peter Port, GY1 1XN.
  11. Aspers reserves the right to change the terms and conditions for Aspers World in line with the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) “fair and open provisions”, customers will be notified of material changes to terms and conditions before they come into effect and this can be by a notice being displayed on casino premises.
  12. The data of all Members are administered by the Aspers Data Protection Officer in accordance with the Data Protection Act 2018. Full details regarding how Aspers manages the personal data collected from its customers can be reviewed via the available Aspers Privacy Policy. If would like to submit a Data Subject Access Request or amend your current preferences/personal information, please contact our Data Protection Officer via email at collator@aspers.co.uk or in writing to:
  13. Data Protection Officer, Aspers (Newcastle) The Gate, Newgate St, Newcastle upon Tyne NE1 5TG.
  14. Your Personal information may be passed onto a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of Aspers services. We may also disclose your personal information to our subsidiary companies and other affiliated legal entities and businesses with whom we are under common corporate control. All of our subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to the use and disclosure of such information.
  15. Aspers may suspend or withdraw membership from any Member who, in its view, abuses the Aspers World programme or in any way brings the Aspers World program into disrepute.
  16. Only one membership per person is permissible.
  17. Members can only have one active account and a maximum of three active cards at any one time.
  18. Only the Member listed on the card may participate in the Aspers World programme using the card associated with their account. Membership cannot be shared.
  19. Members giving their card or details to any other person for the purposes of using this to gain benefits may have their membership either cancelled or suspended at Aspers’ absolute discretion.
  20. The benefits of Aspers World are intended for the use of the Member registered to the card.
  21. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name, postal address, occupation, email address and contact number.
  22. In the event of death or bankruptcy of a Member, membership of the Aspers World programme will be cancelled, and no benefits will be accrued.
  23. Members who are excluded from Aspers’ casino facilities for any reason, including their own self exclusion, will have their card and all accrued benefits cancelled.
  24. It remains the responsibility of the Aspers World cardholder to ensure Aspers World cards are inserted properly into the machine when playing slots or electronic roulette terminals.
  25. Aspers’ Management reserves the right to adjust Aspers World Points balances due to misuse, machine malfunction or computer error etc.
  26. In the event of a lost or stolen card, the issue of a replacement card to a Member is at Aspers’ absolute discretion.
  27. Aspers are not responsible for lost or stolen cards, including any resulting misuse.
  28. In the event of a dispute, Aspers’ decision will be final and binding.
  29. Members who cancel their Aspers World membership will not be entitled to any benefits. Any Member who cancels their membership may apply to rejoin the programme at any time.
  30. Any Member may be excluded from Aspers World at Aspers’ absolute discretion.
  31. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
  32. Governing Law; both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

How to receive an Aspers World card

  • To receive the full benefits of Aspers World, bring valid photo identification along to Guest Services and ask to sign up to Aspers World.
  • If you cash out for £1,500 or more or buy in for £500 or more, Asper World membership, including valid photo identification is required.

How to use an Aspers World card

  • An Aspers World card can only be used in Aspers participating casino.
  • Once you have received your Aspers World card, insert the card into a slot machine, electronic gaming terminal or hand to a dealer at a table game to start earning Aspers World Points.
  • Aspers World Points will automatically accrue every time you use your card and/or play on slot machines, electronic gaming terminals, table games, poker and food and beverage at any Aspers Casino.
  • Aspers World Points balances will expire once a guest has been inactive for a period of six months; inactive means failing to record any carded visit or purchase at any Aspers’ property.
  • Aspers World Points can be redeemed once a minimum of £1 in value has been accrued. £5 minimum for FREEPLAY Chips; these being non-negotiable, must be played as a single bet and cannot be changed for cash or chip equivalent.
  • Aspers World Points can be redeemed as FREEPLAY XTRA on slot machines and electronic gaming terminals or can be used for full or part payment on food and beverage purchases. To redeem FREEPLAY XTRA at a slot machine or electronic gaming terminal, guests enter a six-digit pin number (day, month, year of birthday in 01 01 01 format) via the Aspers World member display screen and choose the amount to redeem. Balances are only redeemable in £1 amounts. To redeem Aspers World Points on food and beverage purchases, guests’ hand over their card at the point of purchase and instruct the Aspers’ representative on how much they would like to redeem.
  • We may use and deal with your personal information in accordance with our Privacy Policy available at Guest Services. For information on how to gain access to your personal information, how we use your personal information or other privacy matters, please see our Privacy Policy.

50% off day-pass entry to both Port Lympne Hotel & Reserve and Howletts Wild Animal Park terms and conditions

For Giraffe and Elephant tier:

  • 50% off day-pass entry to both Port Lympne Hotel & Reserve and Howletts Wild Animal Park (family pass; 2 adults 2 children). Please email portlympneretail@aspinallfoundation.org and communicate your Aspers World membership number, with at least two weeks’ notice.

30% off accommodation at Port Lympne Hotel & Reserve and 20% off food and beverage at Port Lympne Hotel & Reserve terms and conditions

For Rhino and Lion tier:

  • 30% off accommodation to both Port Lympne Hotel & Reserve and Howletts Wild Animal Park. Subject to availability and excludes Lion Lodge and Tiger Lodge. Accommodation bookings are to be emailed to shortbreaks@aspinallfoundation.org and communicate your Aspers World membership number. Bookings must be made at least two weeks prior to arrival date
  • 20% off food and beverage to both Port Lympne Hotel & Reserve and Howletts Wild Animal Park. Excludes Christmas and other accommodation or food offers; applicable for full price units and food and beverage in the Mansion House restaurant or Babydoll’s Wood Fired Pizza. Bookings must be made at least two weeks prior to arrival date.

Safer Gambling

Most people gamble for fun and enjoyment. However, some people think of gambling as a way to make money, spend more than they can afford, or use gambling to distract themselves from everyday problems.

Following these tips can help you to gamble more safely.

Tips for Safer Gambling

  1. Don’t think of gambling as a way to make money:
    Think of gambling as an entertainment expense – just like buying a movie ticket.
  2. Only gamble with money you can afford to lose:
    Gamble within your weekly entertainment budget, not with your phone bill or rent budget.
  3. Set a money limit in advance:
    Decide how much you can afford to lose before you go to play. When it’s gone – it’s over! If you win, you’ve been lucky, but don’t be disappointed if your luck doesn’t continue.
  4. Set a time limit in advance:
    It’s easy to lose track of time when you’re gambling. Set a time limit or alarm, and when time’s up – quit! Odds are that the more time you spend gambling, the more money you will lose.
  5. Never chase your losses:
    If you lose your set money limit and then try to win some of it back before you leave, then you haven’t really set a money limit. Chasing your losses will usually just lead to bigger and bigger losses.
  6. Don’t gamble when you’re depressed or upset:
    Decision-making can be more difficult when you’re stressed or emotionally upset. Make sure you only gamble when you’re feeling happy and clear headed.
  7. Balance gambling with other activities:
    When gambling becomes your only form of entertainment, it’s unlikely that you’re still just gambling for the fun of it, and your gambling may even be a problem. Make sure gambling isn’t your only pastime.
  8. Don’t take your bank card with you;
    This is a good way to safeguard your money limit and not let being “in the moment” warp your judgment.
  9. If you use the Casino Cash Desk;
    Consider setting daily financial limits that are within your means by limiting the amount of money that can be withdrawn at the cash desk.
  10. Take frequent breaks;
    Gambling continuously can cause you to lose track of time and perspective. Step out for some air or a bite to eat at regular intervals.
  11. Responsible alcohol consumption;
    Alcohol can cloud judgment, and good judgment stands as your main line of defence against letting gambling get out of control.

How much do you spend on gambling?

www.BeGambleAware.Org offers a calculator that can help work this out for you.

This tool is completely anonymous and confidential - they do not ask for any personal details and do not store any data. Remember, everyone has different income and expenditure levels, and different financial limits. It is up to you to decide how much is ‘too much’.

Self-Exclusion

If you think you are spending too much time or money gambling, then ask staff for more information about self-exclusion schemes.

Self-exclusion means asking a gambling provider to exclude you from gambling with them for a length of time, with a minimum period of 6 months. All gambling providers in Britain provide this option, allowing any customer who has followed the procedure to request self-exclusion.

If you choose to self-exclude please then consider also calling the National Gambling Helpline, Speak to an Adviser on Freephone 0808 8020 133, 24/7, who can offer you free, confidential advice and counselling, self-exclusion can be helpful but will be more effective if you also give them a call.

The National Gambling Helpline can provide information, advice and support in over 200 languages. Call them and ask them for help in the language of your choice. Advisers will be able to let you know where counselling can be offered across Great Britain in other languages.

How the self-exclusion schemes work:

SENSE allows people to voluntarily enrol in a scheme to exclude themselves nationally from all land-based casinos in the UK.

  • You will be excluded for a minimum six months.
  • You will be removed from all marketing databases and you will not be contacted during the period of your self-exclusion.
  • You cannot leave the scheme before the minimum exclusion period has expired.

By joining self-exclusion schemes, you are agreeing that:

  • The information you provide to join a scheme will only be shared with operators within the specific scheme.
  • You will stay away from the venues from which you have self-excluded.

It is up to you to keep to your self-exclusion agreement, but the company and the staff will do all they reasonably can to help you. If you visit a venue from which you have self-excluded and are recognised or identify yourself as being excluded, you will be asked to leave and the other venues in the scheme will be informed.

If you want to self-exclude from online gambling, then you can visit GAMSTOP www.gamstop.co.uk which is currently available as a multi-operator self-exclusion scheme to UK and NI residents. It does not yet cover all gambling websites.

Blocking Software

You can download a ‘site blocker’, which can block access from computers, tablets and phones to many online gambling sites, including some sites which are not part of the GamStop scheme e.g. illegal and overseas websites. Site blockers may also prevent some gambling advertising.

We know that you will be more likely to manage your gambling if you combine the use of blocking software and other technical tools like GamStop with the free treatment options on offer.

SlotGuru

SlotGuru is easy to use and a powerful new app that aims to educate and empower players to make better slot decisions every time.

Ask one of the Aspers team members for more information on the app or visit www.slotguru.net

SENSE

Self-Enrolment National Self Exclusion Scheme

SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.

For further information on how to enrol please ask a member of staff.

Help & Advice

GamCare

GamCare operate the National Gambling Helpline and remains the first port of call for anyone experiencing problems with gambling. GamCare’s fully-trained advisers provide confidential advice, information and support to anyone experiencing a gambling problem, as well as to affected others. GamCare’s advisers take calls over the phone as well as through a secure chat system. The service is confidential and is available 24/7.

National Gambling Helpline 0808 8020 133
www.GamCare.org.uk

Gambling Therapy

Global online support service for people who have been adversely affected by gambling. Our team of expert advisers deliver effective support via:

  • A text based Live Advice Helpline
  • A wide variety of online groups and forums
  • Confidential advice by e-mail
  • Information database on local resources around the world

www.gamblingtherapy.org

Gamblers Anonymous UK

This site offers various help for the compulsive gambler including a Forum, Chat Room, Literature and of course most importantly a meeting finder

Meetings are the core of Gamblers Anonymous and they have meetings every day of the week throughout the UK

www.gamblersanonymous.org.uk

Gordon Moody Association

Gordon Moody Association offers a unique and intensive residential treatment programme in the UK for those gamblers most severely addicted

To apply for a position please complete the online form on http://gordonmoody.org.uk/

National Debtline

Helpline 08088 084000
www.nationaldebtline.co.uk

Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.

BeGambleAware

www.begambleaware.org

Established by the Responsibility in Gambling Trust to provide advice and information about responsible gambling.

On this website, you'll find advice and get access to free, confidential help by phone or online. You can learn about how gambling works, check if you or someone you know may have a gambling problem, and find tips on how to stay in control

Money Advice Service

www.moneyadviceservice.org.uk
Tel 0300 500 5000

The Money Advice Service is an independent service which gives free, unbiased money advice to everyone across the UK – online, over the phone and face to face.

Corporate Compliance Statement

The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence conditions and Codes of Practice, the Anti-Money Laundering Regulations 2017 and the Licensing Act 2003.

The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.

The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.

We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.

Damian Aspinall

Damian Aspinall
Chairman

Modern Slavery Act 2015

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement for the financial year ending 30th June 2019

Our structure, business and supply chains
Aspers UK Holdings Limited ("the Group or Aspers") is a leading UK casino operator, The Group's turnover in 2018/19 was in excess of £100m. During the same financial year, the Group had 1100 employees and approximately 2.28m customers visited our casinos.

The Group has four operating casinos:

  • Aspers Stratford City - this is a large 2005 Gambling Act casino operated within the Westfield Shopping centre in Stratford in East London
  • Aspers Northampton - this is a converted 1968 Gaming Act casino operating in the centre of Northampton
  • The Casino MK - this is a large 2005 Gambling Act casino operated at the Xscape leisure complex in Milton Keynes
  • Aspers at The Gate - this is a converted 1968 Act casino located in The Gate leisure complex in the centre of Newcastle

The Group's supply chain is comprised primarily of gaming supplies and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspers.co.uk

Our position
The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms, and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.

Our policies in relation to modern slavery and human trafficking
The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. 'Doing the right thing' forms a central part of Aspers values. In line with these values, the Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within own its business and across its supply chains.

Modern slavery is a crime and a violation offundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.

The Group expects high standards from all of its contractors, suppliers and other business partners, we expect our suppliers to have appropriate anti-slavery and human trafficking policies and processes and communicate to our key suppliers that we have zero tolerance in regard to these matters. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards for example, as part of its ongoing effort to identify and mitigate risk Aspers has updated the standard procurement contract terms used by its UK businesses to seek to ensure suppliers and, in turn, their suppliers, will comply with all laws, regulations and codes relating to slavery and human trafficking.

The Group is committed to;

  • Acting ethically and with integrity in all its business dealings and relationships.
  • Ensuring effective systems and controls are in place to ensure modern slavery is not taking place anywhere in its own business or in any of its supply chains.
  • Continue to ensure there is transparency in its own business and in its approach to tackling modern slavery throughout its supply chains.
  • Committed to creating and maintaining a safe and healthy working environment for its employees, customers and the community.

Due diligence, specific risks and supplier adherence to Aspers' values
In 2016 Aspers established a Modern Slavery working group with representatives from its HR, Compliance and Finance departments. The working group undertakes an internal risk assessment exercise on an annual basis with each division and with the central procurement function to evaluate the Group's risks, and identify best practices, around the prevention of slavery and human trafficking within its supply chains or any part of its business.

Information and training about slavery and human trafficking
To ensure an understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant employees who are involved in procurement and supplier management processes. All members of our senior management team have been briefed on the subject.

The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our work force. Our relevant policies include:

  • Recruitment Policy
  • Equality and Diversity Policy
  • Dignity at Work Policy
  • Communications Policy
  • Confidential Hotline Policy
  • Disciplinary and Grievance Procedures
  • Vendor Manual

Board-level sign off of this statement
The Group recognises the importance of the provisions of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group's operations and supply chain.

The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero­ tolerance approach to modern slavery and human trafficking.

Signed:

Richard Noble

Mr Richard Noble
Chief Operating Officer
Aspers UK Holdings Limited

Privacy Policy

Introduction

Aspers UK Holdings Ltd (the Group) is dedicated to protecting your personal information and informing you about how we use it. This privacy policy applies to transactions and activities and data gathering throughout the Group both land based and Internet based\Online. Please review this policy periodically as We may revise it without notice. This policy was last revised 18th May 2018. Each time you use Aspers casino services and gaming products or provide us with information, by doing so You are accepting the practices described in this privacy policy at that time.

Data We Collect from You

In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect "personal information" (i.e. information that could be used to contact you directly such as full name, postal address, phone number, occupation, credit/debit card information or email address) or "demographic information" (i.e. information that you give us or that we collect, that is not personal information; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.

If you join Aspers World, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recoded. When you join Aspers World you will be given an Aspers World card, this can then be used at the gaming tables or in most of our Electronic products and for F&B purchases. A full set of terms and condition for Aspers World can be found on our web sites. Each time you use the Aspers World card we will record details of you visit to the Casino and we will also record any transaction you perform on the Gambling Products. When you use your card at the gaming tables the same will apply we will record the details of your gambling activity.

How we Use Personal Information

We use your personal information to enable us to efficiently run our business and to contact you about products and services that may be of interest such as events and promotions.

We also use your Personal Information to ensure we comply with the Casino Industry Gambling Regulations as specified by our Regulator, The Gambling Commission.

In order to uphold and comply with Anti-Money Laundering Regulations 2017 wemay pass on your Personal Information to Law Enforcement authorities who may make such requests in the line of their investigations.

If you have given explicit consent to do so then we will also share your Personal Information with our Aspers Online partner Stride, who will provide you with specific products and offers relating to Aspers Online.

How to Edit or Update Your Information

The accuracy and integrity of your Personal Information is very important to us. If you feel at any time that the information we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.

We may periodically contact you or speak to you in person about the accuracy of your Personal Information as our efforts to ensure it is accurate are ongoing.

Information Retention

We do under normal circumstances and if you have not requested otherwise, retain your Personal Information for a minimum of 5 years.

If after 5 years you have made 1 or more visits to any of our Casino’s or you are an active online player at Aspers Online then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you.

If after 5 years you have not made a registered* visit to any of our Casino’s or you are not an active online player at Aspers Online then we will remove your Personal Information from our databases and systems.

*A ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via customer use of the Aspers World card, other recorded transactional activity or via redemption of a promotion (on-site).

Your Rights Regarding Your Personal Information

Under the General Data Protection Regulation instruction, you have a number of rights regarding your Personal Information. (what follows is a short explanation, full details can be found at the Information Commissionaires Office web site: https://ico.org.uk/ )

  • 1.1 You have the Right to be Informed
    You must be informed clearly and concisely regarding the purpose and legal basis of collecting and processing the information, who to contact if you have any issues relating to the information, where the information will be kept, if the information is to transferred to another country, who will access the information, the retention period, the right to withdraw consent or lodge a complaint, whether the provision of the personal information is part of a statutory or contractual requirement, the existence of any automated decision making.
  • 1.2 You have the Right to Access
    Obtain confirmation as to whether or not your personal data is being processed and, if so verify the lawfulness of processing, this Information must be provided free of charge and provided within one calendar month.
  • 1.3 Requests should be made in writing to the Aspers Data Protection Officer and you will need to provide both of the following:
    • Photo ID
    • Proof of address
  • 1.4 You have the Right to Rectification
    If your personal data is inaccurate or incomplete then you have the right to have this corrected. br If we have disclosed the personal data to third parties for verification purposes and the information has been updated or corrected then we will inform you of this where possible.
  • 1.5 You have the Right to Erasure
    We will remove your information without undue delay if:
    • The Processing is no longer necessary in relation to purpose
    • You withdraw consent
    • You object to processing (and there are no legitimate overriding grounds for ongoing processing)
    • The Processing is unlawful
    • Your Personal data has to be erased to comply with legal obligation
    We may refuse a request if:
    • We need to comply with legal obligation (to keep the data)
    • For vital interests or public interest
    • Archiving in relation to public interest, scientific/historic and statistical research
    • Exercise of legal claims
    A decision to refuse any request of Erasure will be made by the Board of Directors under advisement from the designated Data Protection Officer. Data Subjects have the right to appeal any decision made to the Information Commissioners Office. (ICO).
  • 1.6 You have the Right to Restrict Processing
    You have the right to restrict the processing of your information if you contest the accuracy of the information, if the processing is unlawful or if we no longer need the information but you require the data to establish, exercise or defend a legal claim.
  • 1.7 You have the Right to Data Portability
    You have the right to receive your personal data back from us in a structured and machine-readable format and transmit this data to another data controller.
  • 1.8 You have the Right to Object
    If the information you have provided is being processed on legitimate interests or the performance of a task is in the public interest of an official authority.
  • 1.9 If the information is being used for direct Marketing.
    You have the Rights in relation to automated decision making and profiling.
    You have the right not to be subject to a decision based solely on automated processing, including profiling.

Cases in Which We Share Personal Information

Your Personal information may be passed onto a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safely of Aspers services. We may also disclose your personal information to our subsidiary companies and other affiliated legal entities and businesses with whom we are under common corporate control. All of our subsidiary and affiliated legal entities and businesses that receive your personal information from us will comply with the terms of this privacy policy with respect to the use and disclosure of such information.

Our Security Precautions

The Group and Aspers Online make every effort to ensure that your information is secure on our systems. We have staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing our systems and network security.

The Group has security measures in place to protect against the loss, misuse and alteration of your personal information.

Changing our Privacy Policy for Previously Gathered Information

If at any point we decide to use your personal information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email or by post. This Privacy Policy is available on all our websites and we encourage you to review it periodically. Please note we will continue to have the right to change this policy and any related practices and how we use your personal information without notice as described herein, provided that such changes shall only apply to information gathered on or after the date of change.

Contacting Aspers Casino

If you have any questions about this Privacy Policy, would like to submit a Data Subject Access Request or amend your current preferences/personal information, please contact our Data Protection Officer via email at collator@aspers.co.uk or in writing to:

Collator
Aspers Casino Westfield Stratford City
312 The Loft
Montfichet Road Olympic Park
London
E20 1ET

Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any Personal Information is released.

Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Copyright Notice

The copyright in the contents and materials of this website is owned by Aspers Group Limited. As content on the website is copyrighted, any unauthorised use of any materials on the web site may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.

Disclaimer

The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.

Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.

This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Use of site: Users must be over 18 years old and comply with English law.

This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.

Cookies

We collect information about your visit to our websites, including the date and time you access our websites. You cannot be identified from this information, and will be used by us purely for monitoring activity on our websites. We do not use “cookies” to collect and distribute information to third parties for marketing purposes.

A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. Cookies make web surfing easier for the user by saving user preferences while visiting a website. The only personal information a cookie can contain is information supplied by the user. A cookie cannot read data off a user's hard drive or read cookie files created by other websites. The use of cookies is an industry standard that can be found on most major websites. Cookies help us determine which pages of our websites are popular by showing how and when users use our websites.

Many improvements and updates to our websites are based on such data as total number of users and pages viewed. Cookies allow this information to be easily tracked by us. We use information obtained from cookies to provide services better tailored to each user's needs. While this activity depends on the use of a "cookie", users of our websites have the option of disabling cookies via user's browser preferences.

Any changes to the use of cookies posted on our websites apply as soon as they are posted. By continuing to use our websites after any changes are posted, user, users acknowledge acceptance of those changes.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Provider Cookie IDs Expiry Description Further Information
Google Analytics __utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmt 10 minutes Used to throttle request rate. Click here for more privacy information
Google Analytics __utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. Click here for more privacy information
Google Analytics __utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics _ga 2 years Used to distinguish users. Click here for more privacy information
Google Analytics _gid 24 hours Used to distinguish users. Click here for more privacy information
Google Analytics _gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_. Click here for more privacy information

Third Parties

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Control Over Cookies

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser "help" section will normally provide details on how to manage the cookie settings.

You can also delete cookies that have already been set. Alternatively, you may wish to visit http://www.aboutcookies.org.uk/, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

If you have a Google account you can opt out of advertising at this link. Alternatively you can opt out of a third party vendor’s use of cookies by visiting the Network Advertising initiative opt out page. Further information on controlling device identifiers can be found here.

If you do not accept cookies your user experience on our websites may be affected as you may not be able to experience the full functionality of our websites.

Bonus Aspers World Points terms and conditions

  1. Open to all Aspers World members.
  2. Aspers.com online account required.
  3. The promotional period will commence at 12.01am Friday 13 November and cease at 11.59pm Monday 30 November 2020.
  4. For every 1,000 Loyalty Points earned at the online casino Aspers.com (Aspers Online) during the promotional period, an Aspers World member will receive a bonus of 100 Aspers World Points.
  5. Bonus Aspers World Points, for the purpose of this promotion, will be treated in the same way as Aspers World Points and can be redeemed at any Aspers Casino (four retail venues).
  6. An email will be sent out on Friday 13 November to all Aspers World members who are contactable by email and have opted in to marketing communications, highlighting the promotion. All Aspers World members, including those who have opted out of Aspers World marketing communications qualify for bonus Aspers World Points.
  7. Once the promotional period has ended, Aspers World members who are opted into marketing communications and have earned Loyalty Points at Aspers.com will be emailed with how they can redeem their bonus Aspers World Points earned during the promotional period.
  8. Bonus Aspers World Points earned during the promotional period will need to be redeemed within four (4) weeks of an Aspers Casino reopening (as of 5 November 2020, all Aspers’ retail venues are temporarily closed in line with government guidance).
  9. A maximum of 10,000 bonus Aspers World Points can be earned during the promotional period.
  10. Aspers.com Loyalty Points can be earned across all games on the Aspers.com website.
  11. Aspers.com Loyalty Points are earned as follows:
    • For every £1 bet on Exclusive Slots and scratch cards, two points will be earned
    • For every £1 bet on all other slots, one point will be earned
    • For every £2 bet on roulette, video poker or any table game, one point will be earned
    • Full terms and conditions for Aspers.com Loyalty Points can be found here https://www.aspers.com/promotions/loyalty-points/
  12. The promotional period may be extended or reduced at management discretion.
  13. Aspers reserve the right to withdraw or amend this promotion at any time, and the promotion may be revoked for any individual Aspers World member at Aspers Management discretion.
  14. The promotion is not available to employees of the Aspers UK Holdings Limited group or anyone associated with the group or its employees.
  15. Aspers accepts no responsibility for any: Damage, loss, death or injury of any kind endured by the customer by way of redemption of the prize.
  16. Any guest who is barred or excluded from an Aspers’ casino premises will not be eligible to redeem the offer.

Aspers Casino Online - Claim 100% bonus up to £100 on your first deposit

Full terms and conditions apply, visit Aspers.com.

SlotGuru App - Terms and Conditions

Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.