Being able to welcome back both guests and employees into an enjoyable and safe environment, with heightened health and safety protocols amid the COVID-19 pandemic, is our absolute priority, and we have looked at best practices to keep stakeholders, within the communities we operate in, as safe and comfortable as possible.
The casinos have implemented extensive safety training for employees prior to reopening, including an emphasis on extra cleaning, physical distancing and sanitising stations within high-traffic areas.
Here at our casino you must:
Will the opening times be the same as before lockdown?
Our four casinos being based in Newcastle, Northampton, Milton Keynes and Westfield Stratford City now have the following operational hours:
Newcastle; 10am to 10pm
Stratford: 10am to 10pm
Northampton: 10am to 10pm (This casino is not yet open)
MK: 10am to 10pm (This casino is not yet open).
Are face coverings compulsory at the casinos?
As per the government guidelines, unless there are medical reasons not to wear face coverings (cards are available by Security teams for those guests which may be exempt), they are mandatory unless guests are eating or drinking. All Aspers’ team members will be wearing face coverings within front-of-house areas.
How many people will be allowed within the casino?
We have made careful decisions about what and how we can reopen each of our four properties, and we will have limited capacity to ensure everyone can adhere to social distancing.
I had a voucher available to me before the casino closed, can I still use it?
Vouchers and/or promotional offers that guests had prior to our 20th March closure can be brought in to the casino and redeemed within the fortnight (14 days) following that property's reopening date. Certain vouchers cannot be redeemed/replaced, ask a friendly team member in venue.
Are there any changes to entering and exiting the casinos?
ID scanners are present at each of our four sites’ entrances and either valid photo identification or an Aspers World card will be required at any entrance to the casinos. At our Westfield Stratford City venue, guests will always exit via the escalator.
Are we able to park at the casinos?
Yes, including complementary parking for all Aspers World members for the first month after each property’s reopening. Terms and conditions.
Will all casino games be operating?
Bingo is not operating at reopening, but poker will be available at all casinos (except for Northampton), with cash games every day.
Will ATMs still be working?
ATMs available at all four casinos.
Are the cloakrooms going to be open?
Cloakroom service is on offer at our three casinos in Northampton, Milton Keynes and Westfield Stratford City.
Are the jackpots the same as when you closed?
Absolutely, with the major jackpots at each of our casinos able to be reviewed here:
Will cashless transactions be available at your live tables?
Yes, cashless purchasing of chips available at select areas within the casinos. Individual transactions can be up to £100, with a maximum of five transactions per gaming day.
Will there be any booking systems in place for games?
At our Westfield Stratford City venue, there is an app to book in your spot at select table games, including poker.