Temporary Closure Update


All four Aspers’ casinos were temporarily closed from 12 midnight Friday 20 March 2020, in line with UK governmental advice to help reduce the spread of COVID-19.

The situation concerning the virus and direction from the UK Government is continually evolving, and we will keep you informed of any changes.

Our guests’ health and wellbeing is our chief concern and we look forward to welcoming you back just as soon as it is possible.

Please see our Frequently Asked Questions below, with any further questions or enquiries, email us at askaspers@aspers.co.uk


FREQUENTLY ASKED QUESTIONS

When will Aspers Casino reopen?

Being a constantly changing situation, we will be carefully following government and health official direction. We will therefore reopen when we are advised that it is safe to do so.

How will I know when you are reopening?

We will post updates on our website and social channels as well as sending an email to our rewards (Aspers World) members.

I have deposited funds with you within my membership account; how can I withdraw these funds?

Please email askaspers@aspers.co.uk and an Aspers' representative will be in touch with you.

What will happen to my Aspers World membership?

There will be no change to your status of membership; all memberships will be on hold until we reopen.

I had an overnight getaway booked at Port Lympne Hotel & Reserve, what happens to it now?

In order to protect their employees and visitors, and in line with government guidance regarding the spread of the COVID-19, Port Lympne Hotel & Reserve has temporarily closed. Please be assured that your future booking is safe and we will rearrange your booking once the Park has reopened.

I have my Aspers World birthday offer, will it still be valid when you reopen?

Your birthday offer for the month of March will be valid when we reopen, and we will let you know about validity dates when we have made a decision upon reopening.

I still have a cashout ticket from your casino for £XX amount and it expires soon. What can I do with it now?

Please retain your ticket while we remain temporarily closed; when we reopen you will be able to cash out your ticket as normal. Please continue to check our website for details as to when we will be open again.

If I had a private booking at a gaming table, restaurant, or an onsite event, what will happen to this booking?

We will be rescheduling all bookings once we have reopened.