Temporary Closure Update


Aspers Casino will be closed temporarily from 12 midnight Friday 20 March 2020 until further notice. The decision has been taken on UK Government advice to help reduce the spread of COVID-19.

We want to minimise the impact of this virus on our guests, colleagues, business, other partners and suppliers and the communities we operate within.

The situation concerning the virus and direction from the UK Government is continually evolving, and therefore, we will endeavour to keep you informed of any changes. As the crisis evolves, the guidance is continually changing. We will endeavour to keep you as informed as possible.

We truly value our guests, and your health and wellbeing and that of your loved ones is our chief concern at this time.

We look forward to welcoming you back just as soon as it is possible.

Please see our Frequently Asked Questions below and regarding any further questions or enquiries, email us at askaspers@aspers.co.uk


FREQUENTLY ASKED QUESTIONS

When will Aspers Casino reopen?

This is a constantly changing situation and we will be carefully following government and health official direction. We will therefore reopen when we are advised that it is safe to do so.

Has there been any Coronavirus incidents to date which has influenced this closure?

No. We are not aware of any incidents of coronavirus at any of our four casinos. We are closing our properties as a precautionary stance to protect everyone.

How will I know when you are reopening?

We will post updates on our website and social channels as well as sending an email to our rewards (Aspers World) members.

What will happen to my Aspers World membership?

There will be no change to your status of membership. All memberships will be on hold until we reopen.

Do you have an online casino?

Yes. We have our own online casino, Aspers.com, with a strong welcome offer available with your first deposit.

If I had a private booking at a gaming table, restaurant, or an onsite event, what will happen to this booking now that you are closed?

We will be happy to reschedule your booking with us once we have reopened.

I have my Aspers World birthday offer, what do I do with it now that the casino is closed?

Your birthday offer for the month of March will be valid when we reopen, and we will let you know about validity dates when we have made a decision upon reopening.

I still have a cashout ticket from your casino for £XX amount and it expires soon. What can I do with it now?

Please retain your ticket while we remain temporarily closed; when we reopen you will be able to cashout your ticket as normal, please continue to check our website for details as to when we will be open again.

I had an overnight’s stay booked at Port Lympne Hotel & Reserve within the coming weeks, what happens to it now?

In order to protect their employees and visitors, and in line with government guidance regarding the spread of the COVID-19, Port Lympne Hotel & Reserve has temporarily closed. Please be assured that your future booking is safe and we will rearrange your booking once the Park has reopened.