Aspers Westfield Stratford City

We are seeking to recruit for the position of Venue Manager at our Aspers Westfield Stratford City site.

We offer:

  • Discounts in Westfield shopping centre.
  • Walking distance from Stratford Train and Tube station
  • Reduced parking rates for staff.
  • Competitive salary
  • Opportunity to work as part of a friendly and enthusiastic team.
  • Huge potential to progress within the business.
  • Employee assistance programme.

This position reports to the General Manager. Aspers Venue Managers are visible leaders throughout the property, with overall control of all aspects of the business throughout their working hours. With a primary focus on front of house areas, driving operational excellence, high standards, compliance and above all else ensuring that our guests have a safe and enjoyable stay at our venue.

The Venue Manager is responsible for (but not limited to):

  • Working closely with the senior management team – keeping them informed and supported at all times
  • Proactively addressing problems/concerns/standards
  • Complying with licence conditions ensuring timely and accurate reporting as well as supervision of any incidents / ejections
  • Liaising with guests (resolving complaints and providing proactive service recovery, assisting with KYC, audits, Safer Gambling etc)
  • Liaising with contractors, suppliers, the landlord, relevant regulatory bodies, licensing authorities, police or other emergency services, members of Newham Council and executive management
  • Maintaining an up to date and detailed knowledge of the licence conditions and other related legislation
  • Ensuring that the venue operates at all times in accordance with said licence conditions and immediately address any areas where this is found not to be the case
  • Highlight to senior management any instances where licence conditions may not have been met
  • Work with Head of Maintenance to ensure all property standards are maintained and any issues rectified promptly

Selection Criteria (Essential)

  • A minimum of 3 years Senior Management experience, preferably in the casino, hospitality, retail or service environment
  • Holds or is eligible to hold a PML Extensive knowledge and experience of service industry and service culture
  • Solid understanding of leadership and management practices
  • Knowledge of the standard UK regulatory environment related to operations of a gambling and entertainment facility

This role functions in a business that operates evenings and weekends, and as such full flexibility is required.  The role will be expected to be available to work for any requirements within Aspers & this will mean evening & weekend obligations outside of ‘normal’ working hours.

If you are interested in applying for this position and possess the necessary skills and attitude, please forward your updated curriculum vitae, together with a cover letter of application to the email address below:

Please send an up-to-date CV to:

Closing date for applications is:


Please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview. Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.

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