Careers

GUEST SERVICES HOST £23,019pa


Aspers Westfield Stratford City


We are currently seeking an experienced Guest Service professional for the position of Guest Services Host at our Aspers Westfield Stratford City site.

We offer:

  • Discounts in Westfield shopping centre.
  • Walking distance from Stratford Train and Tube station
  • Reduced parking rates for staff.
  • Competitive salary plus tips.
  • Opportunity to work as part of a friendly and enthusiastic team.
  • Huge potential to progress within the business.
  • Employee assistance programme.

The role will be responsible for delivering a proficient and efficient guest service experience at the Guest Services area which is often the first point of contact guests have with our staff. 

Responsibilities will include:

  • Optimising guest service and business expectations
  • The successful development and execution of operational initiatives including the Aspers World Loyalty Programme
  • First point of contact for Aspers Casino guests
  • Resolving guest queries in person, by phone and by email
  • Inputting and checking data in relation to guests on internal database  

 Selection Criteria (Essential)

  • Minimum of 1 years’ customer service experience ideally in busy reception
  • Exposure to functionality and benefits of a business loyalty scheme will be highly regarded
  • IT literate
  • Good telephone manner
  • Excellent interpersonal skills
  • Ability to multi-task
  • Exceptional verbal and written skills

Internal applicants

  • Minimum of 6 months Aspers experience

For more information regarding this role, please visit our website.

Please note that this role functions in a business that operates evenings and weekends, and as such full flexibility is required.  The role will be expected to be available to work for any requirements within Aspers & this will mean evening & weekend obligations outside of ‘normal’ working hours

Please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview.

Aspers reserves the right to close this vacancy at short notice should there be a high volume of interest in this vacancy.

If you are interested in applying for this position and possess the necessary skills and attitude, please forward your updated curriculum vitae, together with a cover letter of application to the email address below:

Please send an up-to-date CV to:

Stratford.recruitment@aspers.co.uk

Closing date for applications is:

Ongoing

Please be advised that you will be required to evidence your right to work in the UK should your application be shortlisted for an interview. Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.

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