Aspers Westfield Stratford City

Aspers Westfield Stratford City is the UK’s largest casino, situated on the top floor of Westfield Stratford City shopping centre in East London.

We are now looking to recruit an experienced Front of House Manager who will be responsible for our guest services (reception) and housekeeping teams. A confident individual who can support, coach and manage these teams effectively ensuring that all customers enjoy a positive, informative and engaging experience.

Reporting into the Head of Guest Services, the Front of House Manager will support him in driving an efficient and profitable operation by leading and efficiently managing service delivery.

The role has responsibility for supervision of delivering expected customer service levels, driving our loyalty club, staff & performance management, staff engagement, staff productivity, cleaning standards and health and safety compliance.

The role functions in a business that operates as a 7-day 24 hour complex, and as such full flexibility is required. The candidate will be expected to be available to work for any requirements within Aspers & this will mean evening & weekend obligations outside of ‘normal’ working hours.

Salary: This role has a salary band of £30k-£35k

Selection Criteria (Desirable):

  • Minimum of 2 years front of house management or duty manager experience
  • Previous experience & extensive knowledge of a Front of House operation in hotels or casinos
  • Excellent grasp of customer services principles with a flair for the execution of initiatives
  • Any Housekeeping experience or COSHH qualification

Internal applicants

  • Total score of a 7 or an 8 in the past two PES'
  • Minimum of 2 years Aspers supervisory experience
  • Pass of probationary period

If you are interested in applying for these positions and possess the necessary skills and attitude, please forward your updated curriculum vitae, together with a cover letter of application to email address below:

Please send an up-to-date CV to:
Closing date for applications is: Sunday 29 September 2019

Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.

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