These terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World cards. In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a card has been issued.
These terms and conditions should be read in conjunction with the casino rules, available online at www.aspersstratford.co.uk. If you apply to join Aspers World, you agree to these terms.
Access to prize offers on tables, poker, slots or electronics requires Aspers World Voyager, Gold or VIP membership. Players must handover their membership card when redeeming prizes at the Loyalty Club desk.
Passenger cardholders will be eligible for the following benefits:
Voyager cardholders will be eligible for the following benefits:
Gold cardholders will be eligible for the following benefits:
VIP cards are awarded by invitation only. VIP cardholders will be eligible for the following benefits:
To receive the full benefits of Aspers World, simply bring valid photo identification along to our Loyalty Club Desk and ask to sign up to Aspers World.
To cash out or buy-in over £1500, valid photo identification is required.
Once you have received your Aspers World card, simply insert the card into your gaming machine whilst you are playing or hand to your table games dealer and this will enable you to access instant prize rewardsg, receive details of all the latest offers, access to promotions and exclusive invites to special events.
Freeplay Xtra will automatically accrue every time you use your card and game on slots, electronic roulette or card games at any Aspers casino.
Each gaming transaction will earn you Freeplay Xtra at a rate of 2% of average theoretical win based on game hold and turnover during your session.
Freeplay Xtra balances will be expired once a customer has been inactive for a period of three months. Inactive means failing to record any carded visit or purchase at any Aspers property.
Freeplay Xtra can be redeemed once you have accrued a minimum of £1 in value.
Freeplay Xtra can be redeemed as additional gaming credit on slots and electronics or can be used for full or part payment on food and beverage purchases. To redeem Freeplay Xtra on slots simply enter your six digit pin number (day, month, year of birthday in 01 01 01 format) via the player display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts. To redeem your Freeplay Xtra on food and beverage purchases simply hand over your card at the point of purchase and instruct the member of staff on how much you would like to redeem.
The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence conditions and Codes of Practice, the Anti-Money Laundering Regulations 2007and the Licensing Act 2003.
The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.
The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.
We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.
We all take risks, and gambling is a style of risk taking that can be exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.
The temptation to try your luck or experience an early win may be irresistible. Each time you win you may find that you spend your winnings on more gambling, and if you lose you may desperately continue, hoping that a ‘big win’ is just around the corner. The more you do this the more absorbed you become in the activity.
This is why gambling can be habit forming. If you have lost control of your gambling, and gambling isn’t fun for you anymore read on, this information may help; or if you know someone who is not gambling responsibly, pass on this leaflet.
The following questions have been devised for gamblers to ask themselves
SENSE allows people who believe they have a problem with their gambling to voluntarily enroll in a scheme to exclude themselves nationally from all land-based casinos in the UK.
GamCare operate the National Gambling Helpline and remains the first port of call for anyone experiencing problems with gambling. GamCare’s fully-trained advisers provide confidential advice, information and support to anyone experiencing a gambling problem, as well as to affected others. GamCare’s advisers take calls over the phone as well as through a secure chat system. The service is confidential and is available 8am until Midnight, seven days a week.
National Gambling Helpline 0808 8020 133
8am to midnight - 7 days a week
Global online support service for people who have been adversely affected by gambling. Our team of expert advisers deliver effective support via:
This site offers various help for the compulsive gambler including a Forum, Chat Room, Literature and of course most importantly a meeting finder
Meetings are the core of Gamblers Anonymous and they have meetings every day of the week throughout the UK
Gordon Moody Association offers a unique and intensive residential treatment programme in the UK for those gamblers most severely addicted
To apply for a position please complete the online form on http://gordonmoody.org.uk/
Helpline 08088 084000
Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.
Established by the Responsibility in Gambling Trust to provide advice and information about responsible gambling.
On this website, you'll find advice and get access to free, confidential help by phone or online. You can learn about how gambling works, check if you or someone you know may have a gambling problem, and find tips on how to stay in control
Tel 0300 500 5000
The Money Advice Service is an independent service which gives free, unbiased money advice to everyone across the UK – online, over the phone and face to face.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement for the financial year ending 30th June 2017
Our structure, business and supply chains
Aspers UK Holdings Limited (“the Group or Aspers”) is a leading UK casino operator, The Group’s turnover in 2016/17 was in excess of £100m. During the same financial year, the Group had 1200 employees and approximately 2.45m customers visited our casinos.
The Group has four operating casinos:
The Group’s supply chain is comprised primarily of gaming supplies and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspers.co.uk
The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms, and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.
Our policies in relation to modern slavery and human trafficking
The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. ‘Doing the right thing’ forms a central part of Aspers values. In line with these values, the Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within own its business and across its supply chains.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.
The Group expects high standards from all of its contractors, suppliers and other business partners, we expect our suppliers to have appropriate anti-slavery and human trafficking policies and processes and will communicate to our key suppliers that we have zero tolerance in regards to these matters. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards for example, as part of its ongoing effort to identify and mitigate risk Aspers has updated the standard procurement contract terms used by its UK businesses to seek to ensure suppliers and, in turn, their suppliers, will comply with all laws, regulations and codes relating to slavery and human trafficking.
The Group is committed to;
Due diligence, specific risks and supplier adherence to Aspers’ values
In 2016/17 Aspers established a Modern Slavery working group with representatives from its HR, Compliance and Finance departments. The working group undertakes an internal risk assessment exercise on an annual basis with each division and with the central procurement function to evaluate the Group’s risks, and identify best practices, around the prevention of slavery and human trafficking within its supply chains or any part of its business.
Information and training about slavery and human trafficking
To ensure an understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we are providing training to relevant employees who are involved in procurement and supplier management processes. All members of our senior management team have been briefed on the subject.
The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our work force. Our relevant policies include:
Board-level sign off of this statement
The Group recognises the importance of the provisions of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group’s operations and supply chain.
The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero-tolerance approach to modern slavery and human trafficking.
Chief Operating Officer
In order to run our business and to provide you with information about products or services that may be of interest to you, We may collect "personal information" (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information or email address) or "demographic information" (i.e. information that you give us or that we collect, that is not personal information; this may include but is not limited to post code, home town, gender, username, age/birth date, browsing history information, your IP address and registration history.
If you join Aspers World, our loyalty program, we will also record your facial image and verify you are who you say you are by requesting some form of ID. This ID information will also be recoded. When you join Aspers World you will be given an Aspers World card, this can then be used at the gaming tables or in most of our Electronic products and for F&B purchases. A full set of terms and condition for Aspers World can be found on our web sites. Each time you use the Aspers World card we will record details of you visit to the Casino and we will also record any transaction you perform on the Gambling Products. When you use your card at the gaming tables the same will apply we will record the details of your gambling activity.
We use your personal information to enable us to efficiently run our business and to contact you about products and services that may be of interest such as events and promotions.
We also use your Personal Information to ensure we comply with the Casino Industry Gambling Regulations as specified by our Regulator, The Gambling Commission.
In order to uphold and comply with Anti-Money Laundering Regulations 2017 wemay pass on your Personal Information to Law Enforcement authorities who may make such requests in the line of their investigations.
If you have given explicit consent to do so then we will also share your Personal Information with our Aspers Online partner Stride, who will provide you with specific products and offers relating to Aspers Online.
The accuracy and integrity of your Personal Information is very important to us. If you feel at any time that the information we hold about you is incorrect or requires updating then please contact us by any means possible and we will update or correct our records.
We may periodically contact you or speak to you in person about the accuracy of your Personal Information as our efforts to ensure it is accurate are ongoing.
How long are we going to inform the customer we will keep their information
We do under normal circumstances and if you have not requested otherwise, retain your Personal Information for a minimum of 2 years.
If after 2 years you have made 1 or more visits to any of our Casino’s or you are an active online player at Aspers Online then we will contact you to verify that the information we hold about you is still accurate and that you are still happy for us to hold this information about you.
If after 2 years you have not made a registered* visit to any of our Casino’s or you are not an active online player at Aspers Online then we will remove your Personal Information from our databases and systems.
*A ‘registered’ visit is classified as a visit which has been recorded on our internal systems. Examples include via customer use of the Aspers World card, other recorded transactional activity or via redemption of a promotion (on-site).
Under the General Data Protection Regulation instruction, you have a number of rights regarding your Personal Information. (what follows is a short explanation, full details can be found at the Information Commissionaires Office web site: https://ico.org.uk/ )
The Group has security measures in place to protect against the loss, misuse and alteration of your personal information.
Aspers Casino Westfield Stratford City
312 The Loft
Montfichet Road Olympic Park
Alternatively, enquires can be made in person at any of our Aspers Casinos. Please note that in all circumstances ID verification will be required before any Personal Information is released.
Aspers fully supports the objective detailed in the Gambling Act 2005 that gambling be conducted in a fair and open way.
Should you have any complaint or dispute about any gambling related decision, a member of our management team should be able to settle the problem for you at the time.
However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to the Independent Panel for Casino and Bingo Arbitration (IPCA).
The IPCA is tasked with reviewing any complaints or disputes relating to the land based casino and bingo industries that cannot be settled internally.
The process for settlement of any gambling related dispute is as follows:-
Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.