Terms, Conditions & Policies

 

Aspire Xtra £5 Welcome Offer T&C's

Stratford customers receive a £5 slots Freeplay Tito available for use on the majority of Aspers’ Slot machines. Please seek advice from Guest Relations if unsure. This offer is not available on electronics.

Northampton, Milton Keynes and Newcastle customers receive £5 slots Freeplay Tito or £5 Table Aspire Chip. This offer is not available on electronics.

Aspers reserve the right to amend or withdraw this offer at any time.

Aspire Club Terms and Conditions

These terms and conditions govern participation in the Aspire Reward Scheme (the “Reward Scheme”) and the issue and use of the Aspire Reward Card (the “Card”). In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a Card has been issued.

These terms and conditions should be read in conjunction with the casino rules, available online at www.aspersstratford.co.uk. If you apply to join the Reward Scheme, you agree to these terms.

  1. To participate in the Reward Scheme a Member must be over 18 years of age.
  2. Employees of Aspers are not eligible to join the Reward Scheme.
  3. Subject to these terms, the Reward Scheme may entitle a Member to benefits, to be determined and awarded at Aspers’ absolute discretion, on the basis of information recorded on the Card during the Member’s visits to participating casinos operated by Aspers.
  4. Admission to the Reward Scheme may only be granted at Aspers’ absolute discretion following an application for membership of the Reward Scheme. An application may only be made in respect of an individual.
  5. Suitable identification must accompany an application for membership, which shall include a photographic image being taken of the applicant and retained by Aspers, before membership is accepted. Aspers reserves the right to refuse an application for any reason and shall not be obliged to explain its reasons for its refusal.
  6. The Card remains the property of Aspers and Aspers reserves the right to change the terms and conditions for the Reward Scheme at any time by posting such changes on its website and at its premises.
  7. The details of all Members are kept in files administered by: The Data Controller, Aspers (Stratford City) Casino, 312 the Loft, Westfield Stratford City, Montfichet Road, Olympic Park, London, E20 1ET. Aspers may use the information relating to Members for administration, customer services and marketing in accordance with the Data Protection Act 1998. We will not disclose any information to a third party except to prevent fraud, in the event of criminal activity or if required by law.
  8. Aspers may suspend or withdraw membership from any Member who in its view abuses the Reward Scheme or in any way brings the Reward Scheme into disrepute.
  9. Only one membership of the Reward Scheme per person is permissible.
  10. Members can only have one active account and a maximum of 3 active Cards at any one time.
  11. Only the Member listed on the Card may participate in the Reward Scheme and use the Card.
  12. Members giving their Card or details to any other person for the purposes of using this to gain benefits may have their membership either cancelled or suspended at Aspers’ absolute discretion.
  13. The benefits of the Reward Scheme are intended for the use of the Member registered to the Card. The Card and Reward Scheme benefits are not transferable.
  14. It is the responsibility of the Member to notify Aspers of any change to their details including but not limited to a change to their name and/or address.
  15. In the event of death or bankruptcy of a Member, membership of the Reward Scheme will be cancelled and no benefits will be accrued.
  16. Members who are excluded from Aspers’ casino facilities for any reason, including their own self-exclusion, will have their Card and all accrued benefits cancelled.
  17. In the event of a lost or stolen Card, the issue of a replacement Card to a Member is at Aspers’ absolute discretion.
  18. In the event of a dispute, Aspers’ decision will be final and binding.
  19. Members who opt out of the Reward Scheme will not be entitled to any benefits. Any Member who has opted out may apply to re-join the Reward Scheme.
  20. Any Member may be excluded from the Reward Scheme at Aspers’ absolute discretion.
  21. Aspers reserves the right to modify or cancel this Reward Scheme at any time and for any reason.
  22. Aspers will not be held responsible nor have any liability for third party products and services for whatsoever reason and howsoever arising.
  23. GOVERNING LAW - Both parties agree that these terms and conditions shall be governed in all respects by and construed in accordance with the laws of England and Wales and both parties each submit to exclusive jurisdiction of the courts of England and Wales.

Aspire Xtra Membership

With Xtra membership you will be eligible for the following benefits:
  • Earn Free Play to be redeemed for Slot and Electronic Roulette/Card Games play at Aspers Casinos
  • You will receive regular e-newsletters.
  • Free cloak room.
  • Free tea, coffee and soft drinks at Aspers Newcastle, Aspers Northampton and the Casino MK
  • Discounted tea, coffee and soft drinks at Aspers Stratford

Aspire Xtra: Neighbours Membership

With Xtra: Neighbours membership you will be eligible for the following benefits:
  • Earn Free Play to be redeemed for Slot and Electronic Roulette/Card Games play at Aspers Casinos
  • You will receive regular e-newsletters.
  • Free cloak room.
  • Free tea, coffee and soft drinks at Aspers Newcastle, Aspers Northampton and the Casino MK
  • 30% discount on Non Alcohol Beverage and Alcohol Beverage at Sky Bar and Tanzi Bar located at Aspers Stratford. Subject to responsible service of alcohol guidelines.
  • A 30% discount on all items on the food menu and beverage / Alcoholic beverage menu at Clary’s Restaurant, located at Aspers Stratford. Subject to responsible service of alcohol guidelines.
  • Discounted tea, coffee and soft drinks from the gaming menu at Aspers Stratford.

Aspire Gold Membership

With Gold membership you will be eligible for the following benefits:
  • Earn Free Play to be redeemed for Slot and Electronic Roulette/Card Games play at Aspers Casinos
  • You will receive regular e-newsletters.
  • Free cloak room.
  • Free tea, coffee and soft drinks at Aspers Casinos
  • Discounted Food and Non Alcoholic Beverage Menu Options
  • Limited Discounted Alcoholic Beverage options, subject to responsible service of alcohol guidelines. Alcoholic Beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
  • Special Gold member birthday offer
  • Card Usage entitles you to a free daily parking voucher for Westfield Stratford City and The Gate Car Park Newcastle

Aspire VIP Card

VIP membership is by invitation only. You will be eligible for the following benefits:
  • Earn Free Play to be redeemed for Slot and Electronic Roulette/Card Games play at Aspers Casinos
  • Earn Free Play to be redeemed for Slot and Electronic Roulette/Card Games play at Aspers Casinos
  • You will receive regular e-newsletters.
  • Free cloak room.
  • Free tea, coffee and soft drinks at Aspers Casinos
  • Complimentary Food and Non Alcoholic Beverage Menu Options
  • Limited Complimentary Alcoholic Beverage options, subject to responsible service of alcohol guidelines. Alcoholic Beverages will be at Aspers’ discretion and, in particular, with their service will not be linked to whether, or when, you begin, or continue, to gamble.
  • Special VIP member birthday offer
  • Invitations to VIP events
  • Card Usage entitles you to free daily parking for Westfield Stratford City and The Gate Car Park Newcastle

How to get an Aspire Reward card

  • To receive an Aspire reward card, simply bring appropriate photo ID along to our Guest Relations Desk and ask to sign up to Aspire.
  • To receive an Aspire Xtra: Neighbours reward card, additional proof of employment within the Westfield Stratford City shopping complex will be required, in the form of a recent pay slip, contract, or note from current employer presented on official stationary.
  • To cash out or buy in over £1000, ID is required.

How to use your card

  • Once you have received your Aspire reward card, simply insert it into your gaming machine whilst you are playing, or hand to your
  • table games dealer and this will enable you to receive details of all the latest offers, promotions and exclusive invites to special events.

Earning ‘Free Play Xtra’

  • Free Play balances will automatically accrue every time you game on Slots and Electronic Roulette/Card Games at Any Aspers Casino.
  • Each gaming transaction will earn you Free Play Xtra at a rate of 2% of Average Theoretical Win based on game hold and the individual player turnover during their session.
  • All Free Play Balances will be expired once a customer has been inactive for a period of 3 months. Inactive means failing to record any carded visit or purchase at an Aspers property.

Redeeming ‘Free Play Xtra’

  • Free Play can be redeemed once you have accrued a minimum of £1 of value.
  • Free Play is only redeemable as additional gaming credit on Slots and Electronic Roulette/Card Games. To redeem your free playsimply enter your 6 digit pin number (day, month, year of birthday in 01 01 01 format) via the Player Display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts.

Redeeming ‘Xtra: Neighbours’ discount

  • Simply present your card upon payment at Clary’s Restaurant, Sky Bar or Tanzi Bar and discount will be applied to your bill.
  • The discount is only available on purchases made by the card holder, for the card holder and up to two guests.

Responsible Gambling

The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence Conditions and Codes of Practice, the Anti-Money Laundering Regulations 2007and the Licensing Act 2003.

The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.

The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.

We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.

Damian Aspinall

Damian Aspinall
Chairman

Managing your gambling

We all take risks, and gambling is a particular style of risk taking that is exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.

The temptation to try your luck or experience an early win may be irresistible. Each time you win you may find that you spend your winnings on more gambling, and if you lose you may desperately continue, hoping that a ‘big win’ is just round the corner. The more you do this the more absorbed you become in the activity.

This is why gambling is so habit forming. If you have lost control with your gambling, and gambling isn’t fun for you anymore read on, this information may help; or if you know someone who is not gambling responsibly, pass on this information.

Is gambling no longer fun or do you have a gambling problem?

The following questions have been devised for gamblers to ask themselves

  • Have you put at risk important or significant relationships, educational studies, a job or your career because of gambling?
  • Do you chase losses by continuing or quickly returning to gamble when on a losing streak?
  • When you win do you have a strong desire to return and win more?
  • Have you lied, stolen or borrowed to get money for gambling?
  • Are you reluctant to spend gambling money on anything else?
  • Do you ever gamble for longer than you had planned?
  • Do you ever use gambling to escape worry trouble, disappointment or frustration?
  • Do you feel depressed or suicidal because of your gambling?
  • Are you in debt because of your gambling?
  • Have you ever sold your own or your family’s possessions to attain money to gamble or to pay gambling debts?

The more you answer ‘yes’ the greater the likelihood of a serious gambling problem. Speak to someone about this.

Strategies for help

Talk about it

  • Be honest, firstly with yourself and then with others.
  • Talk about it with someone you trust; your family, a friend, a counsellor or call the GamCare Helpline.
  • Regularly take a reality break; get up and walk away from the gaming activity.
  • Consider setting financial limits by limiting the amount of money that can be withdrawn.
  • Talk to your casino General Manager, they do understand. Their experience in the industry gives them an awareness of the issues involved. There are a number of options that the casino can implement to help you get the gambling dependency under control.
  • Request to self-exclude from the casino and join Self Enrolment National Self Exclusion (SENSE) a voluntary self-exclusion scheme operated by the National Casino Forum on behalf of its members. By joining SENSE you will be excluded from all UK land based casinos that participate in the scheme. The exclusion is for a minimum period of 6 months.
  • To join SENSE speak to a Casino Manager or complete an enrolment form. The Manager will explain the scheme and terms and conditions to you and the minimum 6 month period of exclusion.
  • Most of all take responsibility for yourself. Don’t run away from your problems, it never solves anything.

Practical Steps

  • Stop all gambling while breaking the habit.
  • Look for patterns in your behavior. Do you gamble when you’re bored, stressed or under a lot of pressure?
  • Use a calendar and mark each day you do not gamble, so you can see the progress you are making.
  • Ask someone you trust to handle your money for an agreed amount of time (e.g. 3 months).
  • Reward yourself after a period free from gambling by spending some of the money you have saved on yourself?
  • Remember take one day at a time. Overall be optimistic, you can overcome a gambling dependency. Some gamblers find it impossible to go back to gambling without losing control, whilst others at a later stage are able to return to controlled gambling.
Accredation. Certification. Evaluation

Help & Advice

Certificate of Social Responsibility

SENSE

SENSE allows people who believe they have a problem with their gambling to voluntarily enrol in a scheme to exclude themselves nationally from all land-based casinos in the UK.

Sense Information
Sense Information Leaflet & Enrollment Form

GamCare

Helpline 0808 802 0133
8am to midnight - 7 days a week
www.GamCare.org.uk

Provides information, advice and counselling to individuals, their family and friends who may be affected or are concerned about problem gambling.

Gamblers Anonymous (GA)

Helpline – 020 7384 3040
www.gamblersanonymous.org.uk

A self-help fellowship of compulsive gamblers wanting to address their gambling problems. Their sister organisation, Gam-Anon, runs groups for partners/families of compulsive gamblers groups are helped weekly throughout the country.

Gordon House Association

Advice, education and therapeutic support to problem gamblers and those affected by problem gambling.

Helplines - 020 8778 3331/ 01384 241292
http://gordonmoody.org.uk/

National Debtline

Helpline 08088 084000
www.nationaldebtline.co.uk

Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.

Gamble Aware

www.gambleaware.co.uk

Established by the Responsible Gambling Trust (RGT) to provide advice and information about

Community Action for Responsible Gaming (CARG)

www.carg.co.uk

Community Action for Responsible Gaming is an imitative unique to Aspers and seeks to constructively address problem gambling issues in society. It is a voluntary, not-for-profit group, made up of a cross section of community representatives including the Police, the Church, GamCare and Aspers management, designed to facilitate discussion, increase knowledge and reduce the risks of problem gambling.

If you feel that you or someone you know needs advice regarding gambling problems, please do not hesitate to speak to any of the Aspers Casino Management team.

Modern Slavery Act 2015

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group's slavery and human trafficking statement for the financial year ending 30th June 2016

Our structure, business and supply chains
Aspers UK Holdings Limited ("the Group or Aspers") is a leading UK casino operator, The Group's turnover in 2015/16 was in excess of £100m. During the same financial year, the Group had 1200 employees and around 2.7m customers visited our casinos.

The Group has four operating casinos:

  • Aspers Stratford City - this is a large 2005 Gambling Act casino operated within the Westfield Shopping centre in Stratford in East London
  • Aspers Northampton - this is a converted 1968 Gaming Act casino operating in the centre of Northampton
  • The Casino MK - this is a large 2005 Gambling Act casino operated at the Xscape leisure complex in Milton Keynes
  • Aspers at The Gate -this is a converted 1968 Act casino located in The Gate leisure complex in the centre of Newcastle

The Group's supply chain is comprised primarily of gaming supplies and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspers.co.uk

Our position
The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms, and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.

Our policies in relation to modern slavery and human trafficking

The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. 'Doing the right thing' forms a central part of Aspers values. In line with these values, the Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within own its business and across its supply chains. This statement sets out the steps the Group will take during the financial year 2016/17.

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.

During the course of 2016/17, the Group intends to implement a Code of Conduct on Anti­ slavery and Human Trafficking Prevention, which applies to all persons working for it or on its behalf in any capacity across the its businesses in the UK.

This Code will commit Aspers to:

  • acting ethically and with integrity in all its business dealings and relationships.
  • implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in its own business or in any of its supply chains .
  • ensuring there is transparency in its own business and in its approach to tackling modern slavery throughout its supply chains.

The Group expects high standards from all of its contractors, suppliers and other business partners, and its Supplier Code of Conduct will include specific provisions against the use of forced, compulsory or trafficked labour, or any child labour. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards.

  • Aspers will conduct every aspect of its business with honesty, integrity and openness, respecting human rights and the interests of its employees, customers and third parties.
  • Aspers is committed to creating and maintaining a safe and healthy working environment for its employees, customers and the community.
  • Aspers' procurement processes and policies, and relationships with its suppliers, are key to ensuring its awareness of impacts through its supply chain. The Group aims to ensure that goods and services are from sources that do not jeopardise human rights, safety, or the environment, and expect its suppliers to observe business principles consistent with its own.

Due diligence, specific risks and supplier adherence to Aspers' values
In 2016/17 Aspers will establish a Modern Slavery working group with representatives from its Compliance, HR and Purchasing departments. The working group will undertake an internal risk assessment exercise with each division and with the central procurement function to evaluate the Group's risks, and identify best practices, around the prevention of slavery and human trafficking within its supply chains or any part of its business. While the full results of this process, and any resulting actions, will be summarised in next year's statement, there are a number of actions that the Group has already been able to implement.

For example, as part of its ongoing effort to identify and mitigate risk Aspers has updated the standard procurement contract terms used by its UK businesses to seek to ensure suppliers and, in turn, their suppliers, will comply with all laws, regulations and codes relating to slavery and human trafficking.

Effectiveness in combatting slavery and human trafficking
In addition to the review outlined above, part of the working group's role will be to identify and monitor the Group's effectiveness in combatting slavery and human trafficking. The working group will continue to perform this task and an update on this area will be included in next year's statement.

Information and training about slavery and human trafficking
As part of the implementation of our Code of Conduct on Anti-slavery and Human Trafficking Prevention in 2016/17, communications will be sent to all ofthe Group's senior managers informing them of the new Code and emphasising the Group's zero tolerance approach to modern slavery throughout Aspers own business and its supply chains.

The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our work force. Our relevant policies include:

  • Recruitment Policy
  • Equality and Diversity Policy
  • Dignity at Work Policy
  • Communications Policy
  • Confidential Hotline Policy
  • Disciplinary and Grievance Procedures

Board-level sign off of this statement
The Group recognises the importance of the provisions of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group's operations and supply chain.

The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero­ tolerance approach to modern slavery and human trafficking.

Signed

Martyn Kennedy

Martyn Kennedy
Director

Privacy Policy

This is the privacy statement of Aspers Group Limited ("we" or "us"). We respect your privacy and recognise the need for the appropriate protection of the personal data we collect from you or that you provide to us on our websites (including www.aspers.co.uk, www.aspersstratford.co.uk, www.thecasinomk.co.uk, www.aspersnorthampton.co.uk, www.aspersnewcastle.co.uk and www.aspersgroup.co.uk) and in our casinos.

This policy (together with our Terms and Conditions for the casino you are providing your personal data to and any other documents referred to in them) sets out the basis on which your personal data will be processed by us. Please read the following policy carefully to understand how we will use your personal data. By visiting our websites and casinos you are accepting and consenting to the practices described in this privacy policy.

For the purpose of the Data Protection Act 1998, the data controller of your personal data will be the Aspers company responsible the casino or website where your personal data is collected. Each Aspers company is registered as a data controller with the Information Commissioner.

If you have any questions about our privacy policy, you should contact us by email on collator@aspers.co.uk and we will try to answer your queries.

Information, Collection and Use

Where you have provided us with Registration Information, such as name, address, email address, occupation and date of birth, we will use this for the purpose of processing your application and otherwise dealing with all aspects of your membership.

We will also use your contact details provided to us during registration or via one of our websites for the purpose of informing you about related products, services and promotions from the Aspers Group by telephone, SMS, email and post unless otherwise specified. If you would prefer not to receive such information please let us know by emailing us at collator@aspers.co.uk or by visiting the Aspire desk.

We may also collect personal data from you whenever you interact with the Aspers Group, for example if you were to make a complaint or ask a query in one of our casinos we may keep a record of your contact details or other information about you.

All our casinos use CCTV which captures both audio and images. We use CCTV for the protection and security of our staff, property and customers. We also use the CCTV to help us deal with disputes, and we may from time to time disclose CCTV footage and audio to the police, government agencies and other third parties.

In the course of running or restructuring out business, we may acquire the assets of another company or sell the assets of our company. During such transactions, information about customers is frequently considered to be a business asset that is included in such a sale or acquisitions. In such an instance, your Registration Information and/or other personal data we hold about you may be transferred to another company.

We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) to allow us to comply with any legal obligation or legal process served on us or our websites; (b) to assist with the prevention and/or detection of criminal activity; and (c) protect and defend the rights of us, or our websites or users of our websites.

We also share personal data with other casinos in respect of data sharing schemes relating to barred customers, and with our business partners and subcontractors to allow them to provide services to us.

Security

Whenever we are processing your personal data, we take reasonable and appropriate steps to protect it. In doing so, we will ensure compliance by our staff with strict standards of security and confidentiality. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk.

Furthermore, we cannot guarantee that our security measures will prevent third parties from illegally obtaining any information. In this unlikely event, we accept no liability for the resulting consequences.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights

You may at any time request a copy of the personal data we hold on you by sending an email to collator@aspers.co.uk

Site Links

The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Notification of Changes

If we decide to change our privacy policy, we will post material changes on our websites so our users are always aware of what personal data we collect, how we use it, and under what circumstances, if any, we disclose it. If we change our policy in respect to our marketing practices, you may chose to unsubscribe from receiving further marketing from us as set out above.

Date of change Summary of change
   
   

Copyright Notice

The copyright in the contents and materials of this website is owned by Aspers Group Limited. As content on the website is copyrighted, any unauthorised use of any materials on the web site may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.

Disclaimer

The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.

Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.

This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Use of site: Users must be over 18 years old and comply with English law.

This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.

Cookies

We collect information about your visit to our websites, including the details of the domain from which you access the Internet, the date and time you access our websites. You cannot be identified from this information, and will be used by us purely for monitoring activity on our websites. We do not use “cookies” to collect and distribute information to third parties for marketing purposes.

A "cookie" is a piece of information, like a tag, that's stored on your computer, tablet or phone when you visit a website. Cookies make web surfing easier for the user by saving user preferences while visiting a website. The only personal information a cookie can contain is information supplied by the user. A cookie cannot read data off a user's hard drive or read cookie files created by other websites. The use of cookies is an industry standard that can be found on most major websites. Cookies help us determine which pages of our websites are popular by showing how and when users use our websites.

Many improvements and updates to our websites are based on such data as total number of users and pages viewed. Cookies allow this information to be easily tracked by us. We use information obtained from cookies to provide services better tailored to each user's needs. While this activity depends on the use of a "cookie", users of our websites have the option of disabling cookies via user's browser preferences.

Any changes to the use of cookies posted on our websites apply as soon as they are posted. By continuing to use our websites after any changes are posted, user, users acknowledge acceptance of those changes.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Provider Cookie IDs Expiry Description How to refuse
Google Analytics __utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmt 10 minutes Used to throttle request rate. Click here for more privacy information
Google Analytics __utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. Click here for more privacy information
Google Analytics __utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics. Click here for more privacy information
Google Analytics __utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics. Click here for more privacy information

THIRD PARTIES

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

CONTROL OVER COOKIES

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ICPA
INDEPENDENT PANEL FOR CASINO & BINGO ARBITRATION

ALTERNATIVE DISPUTE RESOLUTION


INDEPENDENT PANEL FOR CASINO & BINGO ARBITRATION

IPCA ADR PROCESS
  1. The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
  2. The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process.
  3. The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be met within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/her own discretion, to extend the 90 calendar day deadline).
  4. The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
  5. The ADR official will consider any comments prior to completing the report.
  6. The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
  7. When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
  8. In accordance with the Gambling Commission’s expectation gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
  9. In accordance with consumer protections the customer is not legally bound to abide by any IPCA decision and therefore does not deny the consumer his or her UK statutory consumer protections.

INTERNAL DISPUTE RESOLUTION

Aspers fully supports the objective detailed in the Gambling Act 2005 that gambling be conducted in a fair and open way.

Should you have any complaint or dispute about any gambling related decision, a member of our management team should be able to settle the problem for you at the time.

However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to the Independent Panel for Casino and Bingo Arbitration (IPCA).

The IPCA is tasked with reviewing any complaints or disputes relating to the land based casino and bingo industries that cannot be settled internally.

The process for settlement of any gambling related dispute is as follows:-

  • The matter should be raised with the dealer, table supervisor preferably at the time.
  • If you are not satisfied with their decision, it should be raised with the Floor Manager, again, preferably at the time.
  • If not satisfied with their decision, you should put your complaint in writing to the General Manager of the casino, at the casino address.
  • If still not satisfied with the decision, you should put your complaint in writing to:-
    Head of Regulatory Compliance and Audit, Aspers Group Ltd, 1 Hans Street, London, SW1X 0JD
  • Aspers will formally notify the complainant of their decision and where Aspers cannot settle the complaint to the complainant’s satisfaction will provide the complainant with the details of an approved alternative dispute resolution (ADR) entity.
  • Should all internal avenues have been exhausted and you are still not satisfied with the decision regarding your gambling complaint or dispute, you may refer the matter in writing or by email to the Independent Panel for Casino Arbitration (IPCA) at the following address:
    NCF-IPCA
    Carlyle House
    235 Vauxhall Bridge Road
    London
    SW1V 1EJ
    info@ipca.org.uk
    www.ipca.org.uk

INDEPENDENT PANEL FOR CASINO & BINGO ARBITRATION

GENERAL INFORMATION
  • The IPCA is largely comprised of retired senior members of the Gambling Commission or other independent reputable gambling industry experts.
    A list of IPCA ADR Officials can be found at www.ipca.org.uk
  • Please note that IPCA will only handle disputes received in writing via any durable medium and after being entirely satisfied that all possibilities of an internal solution have been fully explored. Therefore, if you have not taken the matter through the company internal disputes procedure, the IPCA will refer it back to you until the internal process has been fully exhausted.
  • The IPCA ADR service is free to consumers.
  • The ADR entity may refuse an ADR request in accordance with the regulations as outlined in Grounds to Refuse to Deal with an Alternative Dispute Resolution section 2(e)
  • All parties agree to provide all documentation and evidence in relation to the dispute.
  • All parties agree to make themselves available to be interviewed by the ADR official.
  • All parties have the right to withdraw at any time from the ADR process.
  • The ADR procedure complies with the Data Protection Act 1998 with regard to processing personal data.
  • The parties to the complaint/dispute are not obliged to retain a legal adviser but that they may seek independent advice or be represented by a third party at any stage of the ADR procedure.

INDEPENDENT PANEL FOR CASINO & BINGO ARBITRATION

IPCA ADR PROCESS
  1. The ADR controller will assign an ADR official to investigate the complaint and notify all parties concerned.
  2. The ADR official will request all relevant evidence and documentation from all concerned parties and inform all parties of their right to withdraw at any time from the process.
  3. The ADR official upon receipt of the evidence will notify the parties that the evidence received constitutes a ‘complete complaint file’. An outcome (proposed decision/resolution) to the dispute will be met within 90 calendar days from the date the “complete complaint file” has been received (in “certain exceptional cases” in “highly complex disputes” the ADR official is free, at his/her own discretion, to extend the 90 calendar day deadline).
  4. The ADR official will normally provide a draft report allowing reasonable time for comment from all parties. This may include any statements made and opinions given by experts.
  5. The ADR official will consider any comments prior to completing the report.
  6. The ADR official will provide a final report to the ADR controller outlining the outcomes and grounds on which the proposed decision/resolution is based.
  7. When the ADR controller is satisfied that the process has been adhered to and the decision/resolution in the report is valid, the controller will forward the report to all parties concerned.
  8. In accordance with the Gambling Commission’s expectation gambling operators will offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000).
    For disputes over £10,000, the ADR procedure need not be binding – this would allow, for example, that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
  9. In accordance with consumer protections the customer is not legally bound to abide by any IPCA decision and therefore does not deny the consumer his or her UK statutory consumer protections.

GROUNDS TO REFUSE TO DEAL WITH AN ALTERNATIVE DISPUTE RESOLUTION

  1. An ADR Entity can refuse to deal with a dispute but the ADR Entity will provide both parties with a reason for declining the dispute within 3 weeks of receiving the complete complaint file.
  2. The reasons a dispute can be refused* are if:
    • the consumer has not attempted to contact thegambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity
    • the dispute is frivolous or vexatious;
    • the dispute is being, or has been previously, considered by another ADR entity or by a court;
    • the value of the claim falls below or above the monetary thresholds set by the body; the IPCA does not set monetary thresholds;
    • the consumer has not submitted the complaint to the body within the time period specified by the body, provided that such time period is not less than 12 months from the date upon which the trader has given notice to the consumer that the trader is unable to resolve the complaint with the consumer;
    • dealing with such a type of dispute would seriously impair the effective operation of the body.
      *For current refusal information please visit www.ipca.org.uk

April Slots Club - Terms and Conditions

Significant Conditions

  • Significant Conditions
  • Open to Aspire members only
  • Aspire is membership free and open to all those aged 18 or over. Photo ID required
  • April Slots Club starts 3rd April and ends 23rd April 2017
  • Slots Club membership is by invitation only and open to all Aspire members who have met the appropriate Slots Play criteria between the qualification period (26/02/2017 – 22/03/2017)
  • Qualification into April Slots Club does not guarantee automatic entry into any other Slots Club following 23rd April 2017
  • Below offers are not to be used in conjunction with any other offer
  • Any disputes must be raised with a member of the management team

£5 Matchplay (Northampton & MK only)

  • Voucher can only be redeemed by the Slots Club member named within Slots Club booklet
  • A corresponding Aspire card must also be presented at the point of redemption
  • Voucher is not valid if detached from booklet prior to being redeemed
  • Only one voucher per offer to be redeemed per Slots Club member
  • Offer valid between dates and times stated on voucher
  • Pay £5 and receive £10 worth of slots play
  • Slots play is for B1 Slot machines only
  • Slots play must be played on day of redemption
  • Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time

£10 Matchplay

  • Voucher can only be redeemed by the Slots Club member named within Slots Club booklet.
  • A corresponding Aspire card must also be presented at the point of redemption
  • Voucher is not valid if detached from booklet prior to being redeemed.
  • Only one voucher per offer to be redeemed per Slots Club member
  • Offer valid between dates and times stated on voucher
  • Pay £10 and receive £20 worth of slots play
  • Slots play is for B1 Slot machines only
  • Slots play must be played on day of redemption.
  • Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time

Pay £10 and receive £15 worth of slots play offer (Northampton & MK only)

  • Voucher can only be redeemed by the Slots Club member named within Slots Club booklet
  • A corresponding Aspire card must also be presented at the point of redemption
  • Voucher is not valid if detached from booklet prior to being redeemed
  • Only one voucher per offer to be redeemed per Slots Club member
  • Offer valid on date and between times stated on voucher
  • Pay £10 and receive £15 worth of slots play
  • An additional £5 will be credited only if this voucher is redeemed before midday
  • Slots play is for B1 Slot machines only
  • Slots play must be played on day of redemption
  • Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time

Pay £20 and receive £30 worth of slots play offer

  • Voucher can only be redeemed by the Slots Club member named within Slots Club booklet
  • A corresponding Aspire card must also be presented at the point of redemption
  • Voucher is not valid if detached from booklet prior to being redeemed
  • Only one voucher per offer to be redeemed per Slots Club member
  • Offer valid on date and between times stated on voucher
  • Pay £20 and receive £30 worth of slots play
  • An additional £10 will be credited only if this voucher is redeemed before midday.
  • Slots play is for B1 Slot machines only
  • Slots play must be played on day of redemption
  • Aspers and The Casino MK reserve the right to withdraw or amend this offer at any time

Players Choice (Northampton & MK only)

  • Voucher can only be redeemed by the Slots Club member named within Slots Club booklet
  • A corresponding Aspire card must also be presented at the point of redemption
  • Voucher is not valid if detached from booklet prior to being redeemed
  • Only one voucher per offer to be redeemed per Slots Club member
  • Offer valid on date and between and times stated on voucher
  • Minimum Matchplay value available is £15; maximum is £25
  • One of the following choices are available to each Slots Club member with a valid voucher:
    • Pay £15 (minimum) and receive £30 worth of slots play
    • Pay £25 and receive £50 worth of slots play
  • Slots play is for B1 Slot machines only
  • Slots play must be played on day of redemption
  • Aspers and The Casino MK reserve the right to withdraw or amend this offer or the entry level criteria at any time

Players Choice

  • Voucher can only be redeemed by the Slots Club member named within Slots Club booklet.
  • A corresponding Aspire card must also be presented at the point of redemption.
  • Voucher is not valid if detached from booklet prior to being redeemed.
  • Only one voucher per offer to be redeemed per Slots Club member
  • Offer valid on date and between and times stated on voucher
  • Minimum Matchplay value available in increments of £25; £25 (minimum), £50, (maximum)
  • One of the following choices are available to each Slots Club member with a valid voucher:
    • Pay £25 (minimum) and receive £50 worth of slots play
    • Pay £50 and receive £100 worth of slots play
  • Slots play is for B1 Slot machines only
  • Slots play must be played on day of redemption.
  • Aspers and The Casino MK reserve the right to withdraw or amend this offer or the entry level criteria at any time

Win a Cruise - Terms and Conditions

  1. Open to Aspire VIP and Gold Xtra members only.
  2. Promotion starts at 09:00 on 12th of April 2017
  3. Promotion ends at 23:59 on 17th of May 2017.
  4. VIP Xtra and Gold Xtra members can receive 1 entry per day for a recorded visit at either Aspers Northampton or The Casino MK plus 1 ticket for every £2500 turnover on ER and TG, or 1 ticket for every £1000 turnover on Slots.
  5. Maximum tickets earned is 10 per day, 350 tickets for the whole promotion.
  6. Free Prize draws to take place at The Casino MK on 21st May at 8:00pm and at Aspers Northampton on the 21st May at 8:00pm.
  7. Entry tickets should be kept by the customer and put in the Draw drums by 19:30 on May 21st 2017.
  8. Unless stated otherwise, the winner will be drawn at random from all correct entries received.
  9. The winner of the cruise must be present at the time of draw. If the winner of the cruise does not make themselves known within 2 minutes, Aspers reserves the right to redraw until the prize is claimed (2 minutes will be allocated for the prize to be claimed).
  10. Maximum of one prize per person can be won.
  11. The prize breakdown is: At each prize draw, VIP Xtra – 2 x Balcony Cabins to be won (1 per VIP). Gold Xtra – Ocean View Cabin.
  12. Prize winner is entitled to take one guest (must be 18 years or older with a valid passport).
  13. Port fees, taxes and gratuities will be paid for by Aspers. F&B in the main dining room and main bistro is complementary.
  14. The cruise is on ‘The Independence of the Seas’, departing Southampton on 29th June 2017. The cruise itinerary is:-
Day Port Arrive Depart
1 Southampton, England 16:30
2 At Sea
3 Stavanger, Norway 07:00 19:00
4 Kristiansand, Norway 07:00 19:00
5 Oslo, Norway 07:00 179:00
6 Copenhagen, Denmark 10:00 20:00
7 Skagen, Denmark 07:00 15:00
8 At Sea
9 Southampton, England 05:30
  1. Once the draw has been completed, the winner is required to provide the following details to the VIP Manager by 25th May 2017:
  2. Full names of guests attending the cruise
  3. Photocopy of both passports
  4. This cruise cannot be transferred to another individual and no cash or other alternatives will be offered.
  5. The cruise is only applicable for the dates specified.
  6. The winner is responsible for expenses and arrangements not specifically included in the prize, including any necessary travel documents, passports and visas. Please note Travel Insurance is not included.
  7. Aspers Casino accepts no responsibility for any: Damage, loss, injury or disappointment of any kind endured by any entrant entering the free prize draw.
  8. Not to be used in conjunction with any other offer.
  9. Not open to employees of Aspers Group Limited or anyone associated with the company or its employees.
  10. The free prize draw tickets will be retained by Aspers once entered into draw.
  11. Any disputes must be raised with a member of the management team.
  12. Events may occur that render the free prize draw itself impossible due to reasons beyond the control of Aspers.
  13. Aspers reserve the right to withdraw or amend this free prize draw at any time.

SlotGuru App - Terms and Conditions

Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.