These terms and conditions govern participation in the Aspers World program and the issue and use of the Aspers World cards. In these terms and conditions “Aspers” means Aspers Group Limited and “Member” means a person to whom a card has been issued.
These terms and conditions should be read in conjunction with the casino rules, available online at www.aspersstratford.co.uk. If you apply to join Aspers World, you agree to these terms.
Access to prize offers on tables, poker, slots or electronics requires Aspers World Voyager, Gold or VIP membership. Players must handover their membership card when redeeming prizes at the Loyalty Club desk. Passenger cardholders can redeem car parking tokens at Aspers Stratford Westfield London and Aspers Newcastle.
Passenger cardholders will be eligible for the following benefits:
Voyager cardholders will be eligible for the following benefits:
Gold cardholders will be eligible for the following benefits:
VIP cards are awarded by invitation only. VIP cardholders will be eligible for the following benefits:
To receive the full benefits of Aspers World, simply bring valid photo identification along to our Loyalty Club Desk and ask to sign up to Aspers World.
To cash out or buy-in over £1500, valid photo identification is required.
Once you have received your Aspers World card, simply insert the card into your gaming machine whilst you are playing or hand to your table games dealer and this will enable you to access instant prize rewards such as complimentary car parking, receive details of all the latest offers, access to promotions and exclusive invites to special events.
Freeplay Xtra will automatically accrue every time you use your card and game on slots, electronic roulette or card games at any Aspers casino.
Each gaming transaction will earn you Freeplay Xtra at a rate of 2% of average theoretical win based on game hold and turnover during your session.
Freeplay Xtra balances will be expired once a customer has been inactive for a period of three months. Inactive means failing to record any carded visit or purchase at any Aspers property.
Freeplay Xtra can be redeemed once you have accrued a minimum of £1 in value.
Freeplay Xtra can be redeemed as additional gaming credit on slots and electronics or can be used for full or part payment on food and beverage purchases. To redeem Freeplay Xtra on slots simply enter your six digit pin number (day, month, year of birthday in 01 01 01 format) via the player display screen and choose the amount you wish to redeem. Balances are only redeemable in £1 amounts. To redeem your Freeplay Xtra on food and beverage purchases simply hand over your card at the point of purchase and instruct the member of staff on how much you would like to redeem.
The Aspers Group is committed to conducting its business with integrity and to adopting respectable and ethical standards, acting across its business interests with due care and diligence. The Company is committed to compliance with the Gambling Act 2005, the Gambling Commission’s Licence Conditions and Codes of Practice, the Anti-Money Laundering Regulations 2007and the Licensing Act 2003.
The Company ensures that its employees are aware of and fully comply with the licensing objectives and will deal with the Gambling Commission in an open and co-operative way. We are committed to socially responsible gambling and run and support the Aspers initiative, 'Community Action for Responsible Gaming' (CARG), in any area that we operate an Aspers casino.
The Aspers Group has internal procedures in place to ensure that its business is conducted in compliance with all relevant primary and secondary legislation. The procedures will be communicated to all relevant staff and all those staff members who are required to hold a Gambling Commission Personal Licence will have the requisite competency for the licence held and the responsibilities associated with that position. We have well established staff practices and procedures in place including procedures for all staff to report grievances.
We believe that a well-structured and organised corporate business with well-trained management and staff is essential to our success. We deliver this success within the UK gambling legislative framework, working with our regulator through our management and compliance teams.
We all take risks, and gambling is a particular style of risk taking that is exciting and fun. For most people who enjoy gambling in a casino it is an entertaining experience.
The temptation to try your luck or experience an early win may be irresistible. Each time you win you may find that you spend your winnings on more gambling, and if you lose you may desperately continue, hoping that a ‘big win’ is just round the corner. The more you do this the more absorbed you become in the activity.
This is why gambling is so habit forming. If you have lost control with your gambling, and gambling isn’t fun for you anymore read on, this information may help; or if you know someone who is not gambling responsibly, pass on this information.
The following questions have been devised for gamblers to ask themselves
The more you answer ‘yes’ the greater the likelihood of a serious gambling problem. Speak to someone about this.
Talk about it
SENSE allows people who believe they have a problem with their gambling to voluntarily enrol in a scheme to exclude themselves nationally from all land-based casinos in the UK.
Helpline 0808 802 0133
8am to midnight - 7 days a week
Provides information, advice and counselling to individuals, their family and friends who may be affected or are concerned about problem gambling.
Helpline – 020 7384 3040
A self-help fellowship of compulsive gamblers wanting to address their gambling problems. Their sister organisation, Gam-Anon, runs groups for partners/families of compulsive gamblers groups are helped weekly throughout the country.
Advice, education and therapeutic support to problem gamblers and those affected by problem gambling.
Helplines - 020 8778 3331/
Helpline 08088 084000
Offers advice and support to enable callers to deal with their debts in a proactive and informed way. Self-help information packs are sent free to individuals with debt problems.
Established by the Responsibility in Gambling Trust to provide advice and information about responsible gambling.
Community Action for Responsible Gaming is an imitative unique to Aspers and seeks to constructively address problem gambling issues in society. It is a voluntary, not-for-profit group, made up of a cross section of community representatives including the Police, the Church, GamCare and Aspers management, designed to facilitate discussion, increase knowledge and reduce the risks of problem gambling.
If you feel that you or someone you know needs advice regarding gambling problems, please do not hesitate to speak to any of the Aspers Casino Management team.
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our Group’s slavery and human trafficking statement for the financial year ending 30th June 2017
Our structure, business and supply chains
Aspers UK Holdings Limited (“the Group or Aspers”) is a leading UK casino operator, The Group’s turnover in 2016/17 was in excess of £100m. During the same financial year, the Group had 1200 employees and approximately 2.45m customers visited our casinos.
The Group has four operating casinos:
The Group’s supply chain is comprised primarily of gaming supplies and food and beverage, sourced principally from the UK and Europe. Further information about the Group can be found on our website at www.aspers.co.uk
The Group is fully supportive of the Modern Slavery Act 2015 and is committed to the prevention of modern slavery and human trafficking in all its forms, and will not tolerate or condone the abuse of human rights within any part of its business or supply chains.
Our policies in relation to modern slavery and human trafficking
The Group is committed to business integrity, high ethical and moral standards and professionalism in all its activities. ‘Doing the right thing’ forms a central part of Aspers values. In line with these values, the Group has a zero-tolerance approach to slavery and human trafficking, which extends to all business dealings and transactions in which it is involved, regardless of location or sector. The Group remains committed to strengthening its practices in this area, both within own its business and across its supply chains.
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person's liberty by another in order to exploit them for personal or commercial gain.
The Group expects high standards from all of its contractors, suppliers and other business partners, we expect our suppliers to have appropriate anti-slavery and human trafficking policies and processes and will communicate to our key suppliers that we have zero tolerance in regards to these matters. The Group expects that its suppliers will hold their own suppliers accountable to the same high standards for example, as part of its ongoing effort to identify and mitigate risk Aspers has updated the standard procurement contract terms used by its UK businesses to seek to ensure suppliers and, in turn, their suppliers, will comply with all laws, regulations and codes relating to slavery and human trafficking.
The Group is committed to;
Due diligence, specific risks and supplier adherence to Aspers’ values
In 2016/17 Aspers established a Modern Slavery working group with representatives from its HR, Compliance and Finance departments. The working group undertakes an internal risk assessment exercise on an annual basis with each division and with the central procurement function to evaluate the Group’s risks, and identify best practices, around the prevention of slavery and human trafficking within its supply chains or any part of its business.
Information and training about slavery and human trafficking
To ensure an understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we are providing training to relevant employees who are involved in procurement and supplier management processes. All members of our senior management team have been briefed on the subject.
The Group have a comprehensive suite of employee policies which are relevant to our attempts to ensure that there is no modern slavery in any part of our work force. Our relevant policies include:
Board-level sign off of this statement
The Group recognises the importance of the provisions of the Modern Slavery Act 2015 and the Directors aim to ensure that slavery and human trafficking have no part in the Group’s operations and supply chain.
The Group has always been vigilant about employee welfare and aims to be transparent in its practices. The Board welcomes the opportunity to state its firm commitment to a zero-tolerance approach to modern slavery and human trafficking.
Chief Operating Officer
This is the privacy statement of Aspers Group Limited ("we" or "us"). We respect your privacy and recognise the need for the appropriate protection of the personal data we collect from you or that you provide to us on our websites (including www.aspers.co.uk, www.aspersstratford.co.uk, www.thecasinomk.co.uk, www.aspersnorthampton.co.uk, www.aspersnewcastle.co.uk and www.aspersgroup.co.uk) and in our casinos.
For the purpose of the Data Protection Act 1998, the data controller of your personal data will be the Aspers company responsible the casino or website where your personal data is collected. Each Aspers company is registered as a data controller with the Information Commissioner.
Where you have provided us with Registration Information, such as name, address, email address, occupation and date of birth, we will use this for the purpose of processing your application and otherwise dealing with all aspects of your membership.
We will also use your contact details provided to us during registration or via one of our websites for the purpose of informing you about related products, services and promotions from the Aspers Group by telephone, SMS, email and post unless otherwise specified. If you would prefer not to receive such information please let us know by emailing us at email@example.com or by visiting the Aspers World desk.
We may also collect personal data from you whenever you interact with the Aspers Group, for example if you were to make a complaint or ask a query in one of our casinos we may keep a record of your contact details or other information about you.
All our casinos use CCTV which captures both audio and images. We use CCTV for the protection and security of our staff, property and customers. We also use the CCTV to help us deal with disputes, and we may from time to time disclose CCTV footage and audio to the police, government agencies and other third parties.
In the course of running or restructuring out business, we may acquire the assets of another company or sell the assets of our company. During such transactions, information about customers is frequently considered to be a business asset that is included in such a sale or acquisitions. In such an instance, your Registration Information and/or other personal data we hold about you may be transferred to another company.
We may disclose personal data if required to do so by law or in the good faith belief that such action is necessary to (a) to allow us to comply with any legal obligation or legal process served on us or our websites; (b) to assist with the prevention and/or detection of criminal activity; and (c) protect and defend the rights of us, or our websites or users of our websites.
In order to uphold our duty in respect of responsible gambling and to comply with the Money Laundering Regulations 2017, we share personal information with our ‘online gaming’ partners.
We also share personal data with other casinos in respect of data sharing schemes relating to barred customers, and with our business partners and subcontractors to allow them to provide services to us.
Whenever we are processing your personal data, we take reasonable and appropriate steps to protect it. In doing so, we will ensure compliance by our staff with strict standards of security and confidentiality. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk.
Furthermore, we cannot guarantee that our security measures will prevent third parties from illegally obtaining any information. In this unlikely event, we accept no liability for the resulting consequences.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You may at any time request a copy of the personal data we hold on you by sending an email to firstname.lastname@example.org
The materials that can be linked from linked sites are not maintained by us and we are not responsible for the contents thereof. Any reference to a linked site or any specific third party product or service by name does not imply or constitute its endorsement by us, and you assume all risk with respect to its use. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
|Date of change||Summary of change|
|20.11.17||Privacy Notice amended and displayed within the casino and website|
The copyright in the contents and materials of this website is owned by Aspers Group Limited. As content on the website is copyrighted, any unauthorised use of any materials on the web site may violate our rights pertaining to such material. If a user downloads the materials on the web site for personal or non-commercial use, the user must retain all copyright and other proprietary notices contained in the original materials on any copies of the material. Materials on the web site may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purposes.
The materials contained in this web site are for general information only and do not constitute advice on any matter. We accept no responsibility for any loss caused by reliance on any statement contained in this web site. Links to other sites from these pages are for information only and we accept no responsibility for any material contained within those sites.
Due to the nature of the electronic communication process, we cannot, nor do we, guarantee or warrant, that access to our website (or any part of it) will be uninterrupted, or without delay and we accept no liability in this respect. Furthermore, whilst we make all reasonable attempts to exclude viruses from this website, we cannot ensure that it will be free of viruses and we cannot and do not accept any liability in this respect. You are therefore recommended to take all appropriate safeguards before downloading or accessing information from this website.
This disclaimer and any claim based on use of information from this website shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.
Use of site: Users must be over 18 years old and comply with English law.
This site contains information, content, features, products and services which are suitable only for persons over 18. Therefore this website, and any part of it, is only available to those who are over 18 years of age. This site operates in accordance with and complies with all elements of English law, including data protection. By continuing to the next page or visiting, using, viewing the whole or any part of it or having any involvement whatsoever with this website you are confirming that you are over 18 and will not misuse the website in any way and continue to use this site in accordance with and compliance with all elements of English law. If you are under 18 years of age or do not agree to be bound or abide by this notice then you are not authorised to or visit, use, view the whole or any part of it or have any involvement whatsoever with this website and must leave the website immediately. We reserve the right to take action against those who do not.
We collect information about your visit to our websites, including the details of the domain from which you access the Internet, the date and time you access our websites. You cannot be identified from this information, and will be used by us purely for monitoring activity on our websites. We do not use “cookies” to collect and distribute information to third parties for marketing purposes.
Many improvements and updates to our websites are based on such data as total number of users and pages viewed. Cookies allow this information to be easily tracked by us. We use information obtained from cookies to provide services better tailored to each user's needs. While this activity depends on the use of a "cookie", users of our websites have the option of disabling cookies via user's browser preferences.
Strictly necessary cookies. These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our websites when they are using them. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Provider||Cookie IDs||Expiry||Description||How to refuse|
|Google Analytics||__utmt||10 minutes||Used to throttle request rate.||Click here for more privacy information|
|Google Analytics||__utmc||End of browser session||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.||Click here for more privacy information|
|Google Analytics||__utmv||2 years from set/update||Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.||Click here for more privacy information|
You can also delete cookies that have already been set. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
If you do not accept cookies your user experience on our websites may be affected as you may not be able to experience the full functionality of our websites.
Aspers fully supports the objective detailed in the Gambling Act 2005 that gambling be conducted in a fair and open way.
Should you have any complaint or dispute about any gambling related decision, a member of our management team should be able to settle the problem for you at the time.
However, should you not be satisfied with their decision, and all internal avenues of dispute resolution have been exhausted you may refer the matter to the Independent Panel for Casino and Bingo Arbitration (IPCA).
The IPCA is tasked with reviewing any complaints or disputes relating to the land based casino and bingo industries that cannot be settled internally.
The process for settlement of any gambling related dispute is as follows:-
Aspers and The Casino MK cannot and will not be liable or responsible for your use of the SlotGuru App and any results. The SlotGuru app provides statistical machine volatility information but not does in any way predict your individual results. Please see terms and conditions of use at www.slotguru.net for further details. This does not affect your statutory rights. Please gamble responsibly.