Careers

Guest Relations Hosts


Aspers Newcastle


Aspers is a premier entertainment destination for all local and international visitors. We provide patrons with a broad choice of gaming options, restaurant and bar hospitality, live entertainment and other leisure offerings to meet their expectations.

Aspers Guest Relations Hosts ensure all customers enjoy a positive, informative and engaging service delivery experience. The role supports the key business strategies by optimising customer spend and data analysis through delivery of an engaging and compliant customer experience. The role also supports the managers and security in the door control element of the operations.

Skills and knowledge

  • Essential experience:
  • Minimum 12 months Customer Service experience
  • Service industry experience and knowledge
  • Extensive knowledge of casino or similar operation and an understanding of Casino and Hospitality industry
  • Excellent grasp of customer services principles with a flair for the execution of initiatives.

Essential skills and characteristics:

  • Customer Focused
  • Confident in decision making
  • Exceptional interpersonal and communication skills
  • Ability for independent working in a fast paced, high volume environment
  • Is a team player
  • Individual of highest integrity
  • Able to self-motivate
  • Organised and efficient approach to work
  • Pays attention to detail

Additional Information

The Guest Relations Host role forms part of a 7 day 24 hour operation, as such flexibility is required by the incumbent. There is a minimum expectation that the role will work shifts and this means evening and weekend obligations outside of “normal” working hours.

If you are interested in applying for these positions and possess the necessary skills and attitude, please forward an up to date curriculum vitae, together with a letter of application to newcastle.recruitment@aspers.co.uk

Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.

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